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“46 Times at Royal Hideaway- Our Second Home!”

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Royal Hideaway Playacar
Ranked #33 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed June 25, 2013

We spent two incredibly wonderful weeks at Royal Hideaway during the last week in April until mid May. We had a spectacular vacation, and truly consider RH to be our second home. This was our 46th visit to Royal Hideaway with other trips already planned. Many TA readers may want to know, why we continue to frequent RH, rather than going elsewhere. The answer is very simple for us. We keep returning because the service is unparalleled, the cuisine is fantastic, the beach and pools are gorgeous, the grounds of the hotel are incredibly well manicured, we consider the staff to be our extended family, and we meet truly interesting people from all over the world. We have traveled extensively, throughout Europe, the United States, Asia, Indonesia, Scandinavia, the mid –East, the South Pacific, and the Caribbean and have been fortunate enough to have had the pleasure and luxury of staying at some of the very finest properties throughout the world. We truly do have very high expectations, and I can continue to say that RH continues to meet and to exceed our expectations.
As you enter Playacar (where RH is located) you will pass through a security checkpoint, as Playacar is a gated community, abundant with magnificent multimillion dollar homes. It is indeed a very safe, incredibly beautiful and well maintained community. Royal Hideaway is further protected by a gate with a security guard who will ask your driver who he/she is and will inquire as to who you are. You will by greeted by a bellman, perhaps, Alvaro, Jesus, Manuel, William or Marcos, who will take your luggage and escort you into the main lobby, where you will be served a crisp cool glass of champagne, receive a cool towel and then promptly on your way to enjoying your fabulous vacation at Royal Hideaway. One of the bellman will escort you down to the Deck/beach area, if your room is not yet ready, where you can relax at either the Deck, or at Spices, to enjoy lunch or that margarita etc. of your choice.
There are several new and exciting changes at RH. The entertainment or daily activities that take place around the pools/beach have increased. The day starts off with yoga or stretching on alternating days. Shortly after, Spanish lessons are offered to those wishing to increase their facility of the language. This is followed by some trivia in regard to Royal Hideaway. Do you want a wonderfully frangrant cool towel, or perhaps a fruit kabob? Both are offered via a rolling cart. Next water aerobics takes place in the infinity pool, providing some needed exercise and a refreshing dip, while simultaneously giving you the most majestic view of the gorgeous beach and sea. The water aerobic classes actually are an excellent workout. Afternoon activities include bocce, ping pong, miniature golf, dance lessons, the Love is in the Air Dance(we have been doing this dance for years, love it, and have been told by many guests, that they actually look forward to 3:45 when it takes place daily), and bingo. Some days include a delightful treat of fabulous saxophone music by a very talented saxophone player. Guests are invited to participate in as many or as few activities as they wish. Want to lounge all day at the pool or beach, with a book? That’s fine too. I like to spend my days floating around the pools. High tea, accompanied by pastries, champagne, special coffees, sandwiches, etc. is served in the outdoor lobby daily from 4:00- 6:00 p.m., and often that very talented and handsome sax player is there to delight as well. During our visit, there was indeed some type of night entertainment offered practically every evening. It primarily consisted of a duo or trio of musicians/vocalists performing outside of the Allegria bar. Do not miss Ariel (the sax player) and Matias, the guitarist and singer, who often play at Allegria on Friday evenings. They are extremely talented and I genuinely believe you will love them. We truly enjoy going to Allegria every evening after dinning, to have an after dinner drink, listen to some music, and meet new friends or chat with people with whom we have had the opportunity to speak, earlier in the day. Some evenings at Allegria,, also featured karaoke or casino night.
Two dinner shows took place at the Club Royale as well. This is a bit of a retro type nightclub atmosphere where you are seated in round booths or at traditional tables facing the stage. Those evenings also featured a trivia contest subsequent to the shows. One of the shows featured very talented gymnasts, performing fairly elaborate exercises, etc., and I thought that it was quite entertaining.
Dinner itself at Royal Hideaway is truly a wonderful all embracing, night activity. You are really leisurely dining at all of the restaurants at Royal Hideaway, and true dining, is exactly what you are doing. Do not expect to rush through dinner. You are dining at fine restaurants, and will be offered several delicious courses and libations, for your dining pleasure. If you are not familiar with any particular dish in any of the restaurants, feel free to ask questions of your waiter or of the Maitre, D’. He or she will do his/ her best to answer any of your questions. If you have any dietary restrictions or allergies, Royal Hideaway will do the utmost to accommodate your needs. You simply need to inform your waiter, who will often ask if you do have any allergies. Feel free to ask for what you want.
Ventanas offers a piano bar nightly and Ernesto, the pianist, is truly quite talented, as he plays the spectacular black baby grand. He is very accomplished and is happy to take requests. Feel free to have a before or after dinner drink at Ventanas, regardless of your dining venue for the evening. Ernesto is there practically every evening during which Ventanas is open. The bartenders can prepare any cocktail/soft drink of your choosing, and the location is an ideal spot in which to meet friends you have met during the day, or at which, to perhaps meet new friends. The peach Bellini’s are my favorite, while my husband is a Grey Goose apple martini drinker. The bartenders also serve small plates of freshly prepared munchies with your drinks.
The Ventanas restaurant is the flagship restaurant and serves what might be considered noveau cuisine. The restaurant has a modern decor and ambience and serves a variety of entrees and appetizers that are truly very special. Featured items include, gnocchi, scallops, idzabel cheese rice, essence of tomato with lamb ravioli (my husband’s absolute favorite appetizer), pasta with shrimp and porcine mushrooms, calamari, salads, duck, etc. Delicious entrees include steak, Korabuta organic pork chop, salmon, scallops, sea bass; etc. Ventanas also offers a tasting menu that provides a sampling of several appetizers and entrees. You can of course, always make your own tasting menu. Save room for freshly and artfully prepared really tasty desserts, and perhaps an after diner drink.
The Grill Restaurant (chops, steak ,chicken fish/seafood etc.) is al fresco, offering a majestic view of the beach and sea, and features a nightly guitarist. The Grill offers an extremely comprehensive offering of delectable items on its menu, with many side dishes and savory sauces offered to accompany your choice of entrée. During the day, The Grill is the Deck restaurant; however, at night the transformation to a Mediterranean white and blue wonderland is truly spectacular.
Palazzo (Italian dining) is a very romantic dining venue. It affords a panoramic view of the entire RH property as well as of Cozumel (right across the water) and often features a violinist or a cellist to serenade as you dine. The menu at Palazzo is also very extensive, and deliciosa and I am very sure that you will find many options that you wish to try. You can always try a little bit of from every course option. The stuffed mushrooms and eggplant Parmigianino appetizers are some of my favorites. Try the cheese basket. The soups and salads are superb as well. There are several really interesting and wonderfully tasty pasta options to tempt you. The butternut squash ravioli and lasagna are really yummy. Main course options include osso bucco, chicken, fish, steak, vegetarian options, etc. You can adjust your portions, if you see an appetizer that you would like as a main course, or vice versa. It is, after all, your vacation. Don’t forget to save room for dessert or perhaps, you might be enticed by a great after dinner digestive or another glass of wine. You are on vacation and you are not driving. You can dine outside on the terrace for the most majestic view, as Palazzo sits at the pinnacle of Royal Hideaway; thus, affording a view of RH in all is splendor and glory as well as that view of Cozumel with all its lights twinkling against the sea. The interior of Palazzo is indeed a very romantic venue with a violinist or cellist serenading you while you dine.
Azia is the Asian restaurant and offers a bit of a show in the nature of the teppanaki table, where the chef prepares your meal, hibachi style. Azia also offers traditional table seating as well as seating in the private Tatami room.You will have to remove your shoes if you are seated in the Tatami room. You are seated on low chairs (with backs) around a table in a room all to yourselves. You can dine on anything in the restaurant, regardless of what type of seating you choose. The sushi is fabulous, very fresh and plentiful. Rolls are traditionally served with cream cheese here, so if you do not care for cream cheese with your rolls, just inform your waiter, and you will have the rolls just as you like. There are many Japanese, Thai, Asian offerings on the menu. If RH has the ingredients and the dish you wish is not on the menu, the chef will be happy to make it for you. You simply have to ask. This is of coure true in any of the restaurants at RH.
You can choose to have Caribbean/ Mexican fare (you are in Mexico, after all) at Spices. Ask for a table near the window in the cupola in the rear of the restaurant, and you will have the most serene and magical view of the beach, perhaps as the sun is setting, if you catch it right. At times there is a harpist to delight you as you dine.
The beach is beautifully manicured and there are many palm trees to shade those who desire less sun. Royal Hideaway also has portable tents in which your lounge chair is placed to offer shade on the beach. Full beach service is offered for all food and beverages. Simply hold up a green flag, to indicate that you wish service and a waiter will be there to take your order. Often waiters walk the beach area, just asking guests if they care for anything.
Full waiter service is of course available when you are seated around the pools or at the beach. If you don’t care to leave your lounge for lunch or a snack, at The Deck or at Spices, your waiter will bring you whatever you wish directly to your lounge chair.
Speaking of lunch, it is worthy to note that The Deck lunch menu is really comprehensive and many varieties of salads, sandwiches, soups(hot and cold) steaks, fish, fajitas, burritos, tacos, ribs, salmon ,burgers( and Portobello’s)chicken, veggies, pizza, pasta s with a variety of yummy toppings, full plates of the day, tuna tartar, etc. are available. The Deck provides a truly incredible view of the sea and sand, as this wonderful dining venue is directly overlooking the beach and sea. You will notice guests who are staying at other properties along the beach, stopping as they are walking by, and wishing that they too had chosen Royal Hideaway. If you are in the mood to “chill” (and enjoy the air conditioning) a bit, as well as to sample authentic Mexican fare, you may choose to head upstairs to Spices. Here you will enjoy a more formal lunch, a la Mexicana. This venue also affords a spectacular view of the sand and sea, particularly, if you are seated in the rear of the restaurant in the cupola. Look up at that spectacular fixture in the center of the cupola featuring all the tropical animals.
Many days a grill is also available poolside, offering freshly caught fish, as well as steaks, burgers, fries, salads, chicken, ribs, (yummy) paella, sangria, etc.
What about breakfast? Breakfast is offered at Spices, overlooking the perfect “playa” and features a very comprehensive buffet, with an assortment, of fruits, juices, cereal, salads, freshly smoked salmon, a variety of cheeses, cold cuts, yogurts, French toast, waffles, pancakes, freshly baked pastries and breads, Mexican dishes, eggs, bacon, sausage, an omelet station, as well as a full bar, serving freshly squeezed juices and a multitude of smoothies, cappuccino, coffee, tea, etc. When Royal Hideaway is at high occupancy breakfast is also served a la carte at Ventanas restaurant. Personally, we prefer to dine at Spices, where we love to sit on the terrace with the most perfect view of the gorgeous beach and the sea, as we begin each day with a morning toast of champagne and cranberry juice. That’s our special thing. Perhaps you will discover yours. RH is truly a romantic spot.
Do you want a drink as you float around the infinity pool or lounge on the beach? Waiters walk around providing you with whatever you wish .Perhaps, you want to try one of my favorites during the afternoon, coconut ice cream. Delicious! Can’t decide if you want a pina colada or a strawberry margarita? There is no problem. Simply order a Miami Vice. It’s a fabulous combination of the two. I prefer it VERY frozen! My husband loves the mud slides and dirty monkeys. You can sample several cocktails, to encounter your favorites.
If you are celebrating an anniversary, honeymoon or simply want a very romantic evening, you may choose to enjoy a private romantic dinner on the beach. This is truly a special event, during which your table is set with pristine white linens, and is surrounded with torches. The sand is swept, so your footprints are the only ones in the pathway to your table, and you have your own private waiter solely dedicated to your dining pleasure. You can arrange this with your concierge, who will take care of all the details. While this is not part of the all inclusive feature, it is truly a very special and very romantic evening.
The Chef’s Table is another dining option that is one of the most incredible gastronomic culinary experiences that we have ever enjoyed. You have the option if either a six or twelve course menu that is specially prepared for you, during which you are seated in a beautiful white room, enclosed in glass, and facing the pristine kitchen. Throughout this incredible culinary journey, Eugenio Villafana, The Executive Chef of Royal Hideaway, and his team, will be with you, explaining the nuances, and details of each and every dish, of each and every course and will offer suggestions, on the best ways in which to savor and to enjoy each. Wine pairings are available with each course. This experience, is far more than dining, as it is truly an experience in which all of your senses will be evoked. You will be provided with a list of food options, prior to the evening, and will be asked about preferences, as well as questions regarding any food allergies or restrictions, so that this journey can be specifically planned to provide you with the most magical and personal experience. Consult your villa concierge for details regarding The Chef’s Table. It is an evening’s experience that you will always remember with much fondness. We have had the pleasure of dining at Chef Villafana’s table on several occasions and can personally attest to the fact that each and every experience was unique and incredibly special. You may wish to look at the multitude of photographs that are on The Chef’s Table at Royal Hideaway Facebook page, to truly capture the magical essence of this experience.
Let’s talk a little about your villa. The rooms at Royal Hideaway are all in villas, with a private concierge who is there to take care of all of your needs. He or she is your “go to” person. She/he will make all of your dining reservations, arrange any excursions that you wish, answer any of your questions, make suggestions regarding things you may wish to do in the area, take care of any special or not so special requests, or just be there to chat with, if you wish. Please tell your concierge if you are celebrating a birthday, an anniversary, an engagement, a honeymoon, etc. You might be very pleasantly surprised. I arrived at Royal Hideaway on my birthday this time,and the room was beautifully decorated with gorgeous balloons, and a beautiful birthday cake made of towels. Consider your concierge to be your magic Genie who is there to make your wishes a reality. The rooms are situated in two or three story villas, and although this may sound silly, I’ve never counted the number of rooms in each villa; however, I believe that it is 12 or 16.The 192 luxury rooms, 6 junior suites and 2 presidential suites, are furnished in what might be considered Mexican colonial style. The bathrooms are large with double sinks, and feature a jetted tub. There is a door that separates the toilet area from the rest of the bathroom. Amenities, including, a hairdryer, shampoo, conditioner, bath gel, cotton swabs, body lotion, cotton puffs, and cotton balls. Each room has a mini fridge that is filled regularly. It usually has items such as soft drinks, water and beer. We request only water and soft drinks. Tell your concierge what you want in your refrigerator and he/ she will insure that your request is honored. Each luxury room has a balcony with a table and chairs. It’s a really nice spot on which to have a beverage early in the morning, or perhaps before dinner. It is also a great spot to view the stars in the evening. Room service is available twenty four hours a day, and the room service menu was recently changed, and now offers many interesting options. The junior suite is a duplex, has a small living dining area on the first floor, a bathroom, and the second floor hosts the bedroom. It features a balcony with a hammock on the first floor and a small balcony, with table and chairs, as well as a larger balcony on the second floor. The two Presidential suites have a living/ dining area, two bathrooms, as well as a bedroom and a balcony with a hammock, and a small table and chairs.
Housekeeping staff are fabulous and your room is cleaned and serviced twice daily. It is cleaned during the day and then you receive turn down service, clean towels, a spruce up, etc. in the evening. This is miraculously performed while you are dining, and then voila, you return to your room, with the bed turned down, and with a chocolate treat on your pillow. Wouldn’t this be nice at your home?

The grounds throughout the property are maintained incredibly well. You will often see gardeners / staff throughout the property consistently insuring that everything is perfect. Everyone is very friendly and you will often hear, “hola”.
The Playacar beach is beautiful and you will be amazed at how well maintained RH keeps it. There are several Thai beds along the Deck, overlooking the beach as well as on the grassy area overlooking the beach. They are available on a first come first serve basis. The lounges on the beach are plentiful and you can always find your special spot, in the shade or sun, depending on your preference.
There are several private pools located throughout the property which are truly conducive to a very romantic experience. RH also has hot tubs right below the infinity pool as well as right next to the infinity pool.
The spa and the gym have recently been completely renovated, and while the gym is not large, it does have equipment that allows my husband to complete a comprehensive workout. The spa is truly peaceful, stunning and serene. The masseuses and masseurs are all very professional. While a variety of different type of therapy treatments are available, they are more than pleased to personalize your requests. They often are out by the pool and beach, making it very easy for you to arrange an appointment at your convenience. You can also have your concierge arrange any treatments that you may wish.
While we were there this time we had the pleasure of seeing a wedding take place. You can imagine that over the course of 46 visits, we have seen many, many weddings take place. Each seems to have its own personal flair and touches requested by the bride and groom, but each is always so special and well done. We were actually invited to the wedding party that transpired this time; however, it was taking place on our last evening, and we had other dinner plans.
We have met many wonderful people from countries throughout the world, over the forty six times during the past fifteen years that we have been to Royal Hideaway. We stay in contact with many of them and look forward to seeing many of them when we are at our second home, as well as when we are back at our home in the states. Royal Hideaway has a very large cadre of guests who also have had the pleasure to vacation at RH on multiple occasions.
Perhaps, you will choose to visit RH for the first time, or to return once again, to enjoy the very magical qualities and experiences that we have had the unique pleasure to enjoy at RH, our very special second home. We look forward to meeting you very soon.

Room Tip: Ask for what you want
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  • Stayed: May 2013, traveled as a couple
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31  Thank 1diva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this reviewResponded July 1, 2013

Dear 1diva,

Thank you so much for this wonderful review! It was an honor for us to host you in your 46th visit to our beautiful resort! It is fantastic to know that you enjoyed your birthday surprise; the “magic genie” (villa concierge) and our housekeeping team are in charge to make a memorable day for you.

Every time you come back we do our best to make you feel at home with us, dancing “love is in the air”, the daily activities and our excellent musicians playing the sax in the afternoon or the piano while you are having an exquisite dinner in company of your husband, our commitment is to exceed your expectations. We feel very proud in having our Executive Chef Eugenio Villafaña, who is in charge of all the extraordinary culinary experience you and each of our guests have with us, like you said; “This experience, is far more than dining, as it is truly an experience in which all of your senses will be evoked”.

Our entire team is dedicated to ensuring you a delightful stay. Thank you for all the beautiful words you said about our staff and each of the services that we offer in restaurants and bars, we have an option for everybody.

Thank you so much for your kind words about our wonderful property. We can’t wait to see you again and have the opportunity to greet you and make another special stay for you in our resort.

See you soon in the 47th visit!
Warm regards,

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2,270 - 2,276 of 4,419 reviews

Reviewed June 24, 2013

My husband and I celebrated our 30th wedding anniversary with a trip to Mexico. We had a fabulous time at RH (recommended by a friend and our travel agent). The ocean view room, food and service were outstanding! We experienced both the Chef's Table (which we recommend for foodies) and a beach dinner complete with the super moon to enhance the lighting! The staff was fabulous at the hotel; every one of them was there to serve you and make sure you do not lack for anything. I do think everyone spoke enough English to assist. Special shout outs go to Cesar at the chef's table, Angel and Frye for the beach dinner, Christian at Spices and server Mrs. Isis, Maryssa, Luis and Bernardino around the pool/beach, Hector and Pauola in activities...and the list goes on. We took advantage of the nice tennis courts (although it was very hot to play too long). The RH is situated within walking distance of Fifth Ave. if you want to go to town--we checked out bikes one day from the resort and there is a nice bike path all the way into town. The evening entertainment at Bar Allegria's was fabulous--a different music group every evening, and dancing if you are so inclined. We found the other guests were very sociable and we were happy to be at an adults only resort after hearing stories and walking by other resorts. We were able to easily get one of the Thai beds a couple of mornings which made a great "home base" for the day. Our suite was in building 27 which was a perfect location to walk to and from the pools and beach, and it was very quiet facing inwards as many other reviews had noted. The Pro Dive station is next to the hotel and we were able to sample diving at the resort pool as one of the activities. We enjoyed it so much we signed up for the Discovery dive which is a bucket list activity. The staff at Pro Dive were so professional and affiliate with Occidental properties so we were happy to find them. They were so patient and great instructors to ensure we had the best experience so kudos to them (and especially Lee, our dive guide, and Tommy who photographed). Other excursions were easily booked on-site and we enjoyed a day trip to Chechen Itza with Cancun Passion (booked through Olympus, our transportation company at the hotel). Housekeeping did a great job keeping our towels changed out and turn down service was always nice. Room service was fabulous and so convenient--I didn't think we would use it, but we did for breakfast on mornings we were up before breakfast opened at 7:30. We enjoyed the Mexican Fiesta with a wonderful buffet and traditional Mexican dancing/singing entertainment. I will say that in some areas of the hotel (i.e., the lobby outside of the theater) the air conditioning doesn't seem to work as well, although it was very hot and humid during our stay. Clothes do not dry very quickly so I was happy to have a couple of swim suits to alternate. We will definitely consider a return trip to this resort as all of the amenities are there with outstanding food and service.

  • Stayed: June 2013, traveled as a couple
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3  Thank Michele H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this reviewResponded July 2, 2013

Dear Michele H,
Thank you for staying with us for your 30th wedding anniversary! We're delighted you enjoyed your stay with us and the hotel facilities. Our entire team is dedicated to make you a memorable stay with us and we can see that this was your case. Thank you for your nice comments about our staff; it makes feel proud of their great job! Thank you for sharing this and we hope to have you back very soon, it will be an honor to host you again.
Cordially,

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Reviewed June 23, 2013

If you are looking for a quiet, upscale, all-inclusive resort, then Royal Hideaway might be for you. The staff are all great and sincerely happy to assist with your every need. The food was fantastic as were the drinks. There are 3 large pools and 3 small ones that were almost always vacant. This is the only resort with flip-up sun shades on their beach loungers, which was great when the sun got too hot.

Room Tip: The villas (about 24 rooms in each) each seemed to be in a quiet area. Some have three stories, so...
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  • Stayed: June 2013, traveled with friends
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Thank TrippingInGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this reviewResponded July 2, 2013

Dear TrippingInGA
Thank you for taking some minutes of your time in sharing your great experience with us! We are happy to know that you had a great stay with us and enjoyed of our facilities, service and our great cuisine. We hope to have you back in the near future.
Cordially,

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Reviewed June 19, 2013

Wow! James took us here as a suprise for our honeymoon. We were extremely impressed with this resort. The food reviews were the big pull for us and they certainly met our expectations and then some. The chefs table at the Japenese restaurant is a must and the violinist at the Italian restaurant really made the whole experience magical.

The beach was gorgeous and the concierge, Karol, was fantastic. Hector and M, the activity managers were fantastic and James was nearly fluent in Spanish following the lessons Hector gave him!

The only gripes we had was the lack of hospitality from the female manager on the front desk who was more interested in taking calls on her mobile half way through conversations then helping us and the fact the bath was a little worn and could do with an update.

Room Tip: Ask for one on the east. The west has a noisy hotel next to it at night.
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  • Stayed: May 2013, traveled as a couple
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3  Thank Rebeccaldawson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this reviewResponded July 2, 2013

Dear Rebeccaldawson,
Thank you for sharing this lovely review, even more for choosing us to spend your honeymoon! We are glad you enjoyed everything at our beautiful resort! Our team is dedicated to ensure you a pleasant stay with us; we are glad that it was your case. We truly appreciate your nice words regarding each of our staff; it makes us feel proud of their great job.
Thank you for your feedback regarding the front desk service; we apologize for this inconvenient, we have sent this to the proper management.
We do hope you’ll return soon and often.
Regards,

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Reviewed June 18, 2013

We just returned from our stay at the RH June 8th thru June 15th

The tropical atmosphere of the perfectly manicured grounds is the first thing you notice as you leave the lobby. It is short walk to the beach or your room.

Choice of pools, some very small and quite or the larger pools located at the beach area, with the outside bar and restaurants

Had the opportunity to met and speak with Executive Chef Eugenio Villafania, his passion was apparent as soon as the conversation started. With this being a smaller resort, they attempt to purchase as much local fresh organic produce and meat as possible. With the salsas and sauces made fresh daily, the local ingredients make a real difference.

The pool, wait, and cleaning staffs all work very hard to make your stay more than memorable. They are very appreciative of tips as they work very hard.

In conclusion, I base my overall rating on one simple point, would I spend my hard earned vacation money here again – the answer is a resounding Yes!!

  • Stayed: June 2013, traveled as a couple
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5  Thank Scooterson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this reviewResponded July 2, 2013

Dear Scooterson,
Thank you for staying with us and posting this great review above. We're delighted you enjoyed yourselves of our beautiful resort. Your kind words about our facilities, amenities, and location are deeply appreciated, as well as your comments regarding the hard work of Mr. Villafaña, our Executive Chef, who is in charge of all the excellent cuisine at our resort.
We hope to host you again in the near future.
Warm regards,

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Reviewed June 18, 2013

Wow. My husband and I just got back from our honeymoon at Royal Hideaway Playacar. We couldn't have been more impressed by the staff and amenities, so where to start...

First, this is a great resort for couples or adults looking for a serene, relaxing vacation. It is fairly small and intimate which is lovely in comparison to the large mega-resorts like the Barcelo. There is no discoteque, no loud parties at night, and exactly what we were looking for to destress from all the wedding frenzy.

The location of this resort cannot be beat! The hotel is gated, but what's more is that the grounds are located in an upscale vacation condo neighborhood. When we went on some excursions we stopped at other popular resorts to pick up others. While the resorts themselves looked nice, there were decrepit buildings and rough neighborhoods right outside the lobby. Not at the Royal Hideaway. What's across the street is an adorable outdoor mall and a Starbucks. I wish I had stopped there because the one thing this resort is not strong on is the coffee. :)

The staff - I cannot say enough wonderful things about the staff. From the champagne upon check in, the personal hand-and-foot service, to our name cards being at every table for our dinner reservations - these people KNOW hospitality. Each villa has it's own concierge, so literally everything can be taken care of for you. Everyone speaks english and I have never said "hola!" so many times in my life!

The food - I was pleasantly surprised at the food. The seafood and ceviche dishes are exquisite - cannot be beat. However, coming from Texas, I found the beef dishes to be a little lack luster. But don't let that discourage you from this place! I am just a beef snob. But as far as all-inclusive resorts go - I have never stayed at one with such delicious food choices.

The beach - the beach was GORGEOUS! White sand, turquoise water, palm trees - people on my social media feeds thought I was taking pictures of post cards. It truly is picturesque. What's better is that the lounge chairs on the beach have available half-shell canopies to shade you from the sun. So you can be enjoying all the amazing beach has to offer but still be sun smart. And also the waiters serve you drinks on the beach so what's not to like!?!

The rooms - how could I forget the rooms. We were so impressed with our room! The minifridge is stocked (and free!) with whatever you want. You want more bottled water or beer? Just tell your concierge. The king beds were lovely and comfortable and the bathroom - wow. Two sinks, jacuzzi tub, separate stand up shower...all so clean and spacious. Loved the room! And we just got the normal room! No suite or upgrade or anything.

The overall atmosphere is absolutely perfect. Its calm, quiet, and I did not want to leave. I wouldn't recommend this place if you are single and looking for a "Senor Frogs-I-forgot-what-happened-last-night" kind of Caribbean experience. It is also not a kid-friendly resort. But this is definitely the place to go if you are looking for a getaway with an amazing beach and pool, great food and ridiculously friendly and helpful staff. The perfect place for a honeymoon/anniversary. In fact we vowed to go back every year!

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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4  Thank Lisa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this reviewResponded July 2, 2013

Dear Lisa N,
Thank you for choosing us to spend your vacations, it is a great review. We appreciate your kind words, regarding our staff, service and cuisine. We're glad you enjoyed our hotel and the convenience of our location. That's what we're here for - to facilitate the relaxation and enjoyment of our guests, while visiting this beautiful place and our resort
Thank you again for sharing and we hope you'll return soon and often.
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

My wife and I celebrated our 25th anniversary at the Royal Hideaway the week of 6/2/2013.We couldn't have been more pleased with our stay.Unfortunately mother nature didn't cooperate the first couple days giving us torrential downpours,but that was our first indication that we were staying at a very special place.In the pouring rain staff members of the Royal Hideaway worked very hard at clearing water from walkways, drying wet hallways,and providing umbrellas to guest.Needless to say the rain didn't ruin our stay,we were in Mexico!
On our way from the airport our shuttle driver asked us where we were staying,when we replied The Royal Hideaway,he said "My friends you will the dining at the finest restaurants in Playa Del Carmen."
The restaurants at the Royal Hideaway are not just places to eat,but a true dining experience.We dined at each one with the exception of Spices which was closed for the week.All were exceptional and unique.Our two favorites were Palazzo,and The Grill.The atmosphere at Palazzo was very relaxing with a violinist providing subtle music,the view was beautiful,and the food and service were outstanding.The Grill,which was beach front was a very classy white linen restaurant with once again great service and food.Breakfast was at Spices which provided a buffet with items changing daily and a great staff that handled a very busy breakfast crowd efficiently and friendly.We ate light lunches at the Deck on the beach and everything their was also very good.
Our room was in Villa #29 which is in the southern row of Villas.It was a very comfortable room which was nicely decorated.When we first arrived we had an issue with water leaking through the ceiling because of the heavy rain.It was very minor and everyone appeared to be very busy clearing walkways and various duties because of the storm so we didn't report it.When housekeeping arrived she noticed and reported it and it was fixed within hours.Speaking of housekeeping,it was consistent,discreet,and very flexible.They had no problem working around our schedule.Our villa bordered a neighboring resort and prior to arriving we had read that the noise from this resort could be distracting.Although we could hear the music we did not consider it an issue.It usually ended shortly after we returned from dinner and drinks,11:00-Midnight.I would try to ask for a room facing the interior of the Royal Hideaway.Our deck overlooked the wall which bordered the other resort and it wasn't that impressive,but decks overlooking the Royal Hideaways interior had views the beautiful landscaping,gardens,and evening lighting.
We are beach people,and the beach here is wide and has plenty of shade.We used the same two chairs all week situated underneath the shade of a tree.Beach service is great.My new best friend and fellow lefty, Angel, made sure I had an endless glass of Modelo.Also my wife would like to thank Angel at the Deck for making her a Blue Hawaiian that she will not soon forget.I think she is still feeling the effects!
We feel very fortunate to have spent our 25th anniversary at the Royal Hideaway and any future plans to Mexico will include the Royal Hideaway.

Room Tip: Each restaurant is unique,try them all.
See more room tips
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank D9S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this reviewResponded June 18, 2013

Dear D9S,
First of all, thank you for choosing our resort to spend your 25th anniversary. This is an amazing review, thank so much for sharing your beautiful experience, even it was the rainy week, seems like you had a great time with us. Our highest priority is to make you feel comfortable and happy during your vacations, we are very happy to know that this was your case. We are agreeing with the driver, our cuisine is amazing, good to know that you are agreeing too! The cocktails are great too; Blue Hawaiian will be famous from now on. Thank you again and we look forward to welcoming you back to our beautiful property in the hopefully not too distant future.
Cordially,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#26 On the Beach Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
Price Range: $361 - $713 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Official Description (provided by the hotel):
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico

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