We just returned from our fourth visit to Royal Hideaway, after an absence of 10 years. It was just as we remembered it plus some improvements, which is why we returned after travelling to many other places in the meantime. There were some very good improvements – Ventanas and the adjoining bar have been renovated, the landscaped grounds have grown in and matured beautifully compared to 10 years ago, when it was already beautiful. The staff is constantly working to maintain everything. The staff is incredible – friendly, helpful and very cheerful. We loved the food in every restaurant, and although some comments complain about the pace of service at dinner, the point is to take your time and enjoy rather than rush through five or six courses. The beach was nearly gone 10 years ago after another hurricane, but now it is huge, probably the best beach I have seen anywhere.
We love the place. Which is why I will point out our only problem with the rooms. This comment is more for management, who we know read these reviews: One of the things we want from a vacation is quiet uninterrupted sleep. The RH has by far the loudest room doors of anywhere we have ever stayed. Up front, we absolutely blame inconsiderate guests for this problem. The doors can be closed easily with nothing more than a metallic click, which should not bother anyone. But guests for some reason constantly slam the doors – late at night coming back from dinner, at 3:00 a.m. when the drunks come back from nightclubs, at 5:30 a.m. when guests leave for the airport or tour pick-ups, and on their way to breakfast. The design of the doors – freely swinging heavy steel doors closing into steel frames, coupled with the design of the villas – inside facing rooms on three floors with a “coliseum” courtyard in the middle - causes a thunderous cannon-shot BOOM which reverberates through the building. Our room shook from these slams. Unless your guests sleep in a comatose state, they cannot help being jolted awake every time someone slams a door. You can certainly accuse us of nitpicking, and you may be correct – the first few nights we shrugged and thought we remember the doors being loud, but by our eighth night of being awakened several times, it became quite annoying. And other guests agreed. This is NOT just once or twice a night, it is constant. Is there anything you can do? A hydraulic stop to prevent the door closing quickly for the last few inches? Redesigning the doors? Even reminding the guests to be considerate of the 60 people trying to sleep in your building who may become homicidal if awakened too many times? We will come back – when you fix the doors. Then the RH would be perfect.
- Official Description (provided by the hotel):
- Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more less
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- Also Known As:
- Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
- Royal Hideaway Playacar And Occidental Resorts
- Royal Hideaway Playa Del Carmen
- Royal Hideaway Mexico
- Occidental Royal Hideaway
- Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico