Great resort with all the facilities that we colud hope for. The quality of the installations, the food and their service were one of the finest we've ever had.
Our only inconvenience was a slow Wi Fi system in the room but that was amply compensated by the internet services in the Business Centre and the great help provided by the resort IT staff (Ismael and his supervisor, Jesus). I understand that they are taking some provisions at the resort to improve the WI FI service in the rooms.
Haiving a concierge per building to help address problems is also a great idea and we commend Hector, our concierge, for the great help that he gave us.
We are recommending this resort to our friends and would definitely return there for another vacation.
- Official Description (provided by the hotel):
- Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more less
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- Also Known As:
- Royal Hideaway Playacar And Occidental Resorts
- Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
- Royal Hideaway Playa Del Carmen
- Royal Hideaway Mexico
- Occidental Royal Hideaway
- Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico