We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“True Luxury”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Royal Hideaway Playacar
Ranked #31 of 213 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed May 14, 2012

We started off at another hotel, and it was not up to par. The Royal Hideaway is a little older, built in 1999, but it has kept its standards high. The grounds were immaculate, the rooms comfortable and
the food was EXCELLENT. Yes, this property is more expensive, but it was worth it for a great getaway with my husband. We will stay here again. The El Dorado Royale is the other property I would put along side this one. The service at these 2 hotels is superior to anywhere we have stayed and we go to this part of Mexico twice a year for the last 15 years!

Room Tip: Third floor rooms can have a small ocean view
See more room tips
  • Stayed: May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jerri P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar, responded to this reviewResponded June 4, 2012

Dear Jerri P,

I’m thrilled to know that we were able to make your trip to Mexico incredible! We’re constantly improving our resort, and it’s great that you enjoyed our cuisine. Our five a la carte restaurants offer a lovey variety, and our new Executive Chef Eugenio Villafaña has enhanced the culinary experience for our guests.

We hope you come back soon so that we can spoil you again, Royal Hideaway style!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (4,486)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,680 - 2,686 of 4,491 reviews

Reviewed May 13, 2012

We just returned from a week at the Royal Hideaway. Although we've visited Playa del Carmen many times, this was our first visit to RH. RH is aptly named, as it is truly a "hideaway" and we had the most relaxing vacation ever. The resort is beautiful and the staff, in every capacity, was superb. You can tell RH takes care of their employees, as it translates to a top-notch service experience. Everyone was so warm and genuine, and the consistent use of guests names really adds a special touch. It is easy to see why RH has so many returning guests!

The grounds were well maintained, the room and amenities well appointed, and it is located in a perfect spot being just close enough to the 5th Avenue action. The food was excellent, and the liquor top-shelf. There were plenty of poolside chairs and umbrellas - though if you want a poolside spot facing the ocean - wake up early! Poolside service was excellent (Isis is a true gem!), and the free resort-wide WiFi was appreciated.

A few special mentions:
* I very much appreciated the high-quality pool floats! There were enough for all of the guests to share.
* Christopher, at Spices, was a treat! We struck up a conversation about tequila and he spent some time with us doing a little impromptu tequila tasting. (Do try the 1921 Crema de Tequila. Delicious!)
* Enrique and Jesse were a real pleasure at the Activities Center and poolside.
* We loved the use of the bikes and locks so we could ride into town and so some exploring at our leisure.
* I don't recall the gentleman's name (Bellhop / starts with an A), he was so friendly and helpful upon our arrival and departure. He was an excellent example of the overall experience at RH!
* Again, I have to give a shout-out to Isis. What a special lady! She does an amazing job with poolside service and deserves an award!

There are only two wishes . . .
1) some added poolside music during the day. A few afternoons a very talented saxophone player entertained us - which was very nice - but outside of that, it got a tad quiet.
2) ice machines for guest use. Upon return from the pool each day, we wanted to have a cool drink in the room. The only way to get ice is to request from your concierge or room service. While a nice approach - you had to wait a decent while for the ice to be delivered, as our concierge was off by the time we returned each evening. (We asked for ice in advance one day, to be delivered at a specific time, but it didn't show.)

We would consider going back to RH for our next trip to Playa - no question!

I recommend RH for couples - not a place for singles and young adults.

  • Stayed: May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank bp04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar, responded to this reviewResponded June 4, 2012

Dear bp04,

Thank you for taking the time to write such a detailed review. It’s the little things that make a difference in a vacation. It gives us so much joy to work here, and I’m happy it shows in our signature service.

I shared your review with Isis, Christopher, Erinque, Jessie and Alvaro (the bellman you mentioned), and they were honored for the recognition. Our entire staff loves knowing they exceeded your expectations.

Our saxophonist Ariel is incredible, and I’ve discussed your feedback for more music with our activity manager for consideration. I’ve also spoken with our managing director about ice machines. We take feedback to heart, as it helps us to improve the experience.

Thanks again for the recommendation and we can’t wait to have you back here with us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2012

We love this place! This is our second visit to this resort and we are already planning the third. Quiet and relaxing. An good mix of people that respect the laid back atmosphere. The food is amazing. The service is exceptional. And the beach is breathtaking. The rooms are beautiful. Everything is clean and well maintained. The staff is there to cater to anything you might need. In a word....sublime.

  • Stayed: May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Stephanie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar, responded to this reviewResponded June 4, 2012

Dear Stephanie O,

Thank you for your comments and loyalty. We are so pleased that you enjoyed your vacation and were treated with our exceptional service.

We look forward to hosting you on your third stay!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2012

Being a New Yorker I am so used to the hustle and bustle life style we live. It took me about 3 days to settle in and go with the ebb and flow of the meandering man made streams, tropical vegetation so beautifully landscaped, the stone paths that led to bridges that led to more paths.
The Royal Hideaway is beautiful and you will feel as though you are apart of something very special. The service was top notch, the restaurants were well decorated and classy ( guys wear long pants and collared shirts it's a must). The pools were relaxing with people on floats and great conversations going on, of course we all had different colored tropical drinks in our hands.
Service at the pool and beach was excellent. Less then 1 mile away is the town of Playa Del Carmen which has 50 blocks long of shopping,cafe's,restaurants,bars,clubs, it's safe and fun.
The place is fabulous, five star all the way. The end of my seven day stay I was pure Jello and in such a good state of mind and body I will return in the very near future.

  • Stayed: May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank chazz203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar, responded to this reviewResponded June 4, 2012

Dear chazz203,

Wow, we are thrilled by your review. I am happy to know that our resort, delicious food and top notch service, helped you relax and disconnect for a lovely vacation. Playa del Carmen is lovely, and so close to our resort. It takes only five minutes to get in to town by taxi, and we also offer complimentary bicycles for our guests to ride in to the city during the day.

We are looking forward to welcoming you back in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2012

We just returned from spending 5 days at the Royal Hideaway Resort. I have been to several all inclusive resorts in the area and have to say that the food and service at this resort is great. Las Ventanas was my favorite restaurant at the resort. The service, the attention to detail and the constant care they provided is fantastic. If you are looking for a relaxing time and to be catered to, than this is the place to go. on our last day they did have a musician similar to Kenny G come down by the pool to play a saxophone and everyone seemed to enjoy having some type of entertainment by the pool area. I think they should include this and add some additional music to be played at the pool area regularly. This was our second time at the RH and it was better than the first and we are already planning our next trip back this August. Thank You to the staff at RH for providing such a relaxing time.

  • Stayed: May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank gshem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar, responded to this reviewResponded June 4, 2012

Dear gshem,

I enjoyed reading about your stay. I’m happy you experienced our signature service and delicious cuisine from our new Executive Chef Eugenio Villafaña. We aim to provide personalized service by paying attention to detail and care for all guests.

Our saxophonist Ariel was humbled by your kind words. We’re talking with our activity manager about adding more nightly music.

See you in August!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2012

The only reason that I am reluctant to write a long, thorough review of how amazing this resort is because I want it to be kept a secret. Everything about my time there was incredible and it will definitely be the place I go to the next time I have a vacation. Just don't tell too many other people about it!

  • Stayed: April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar, responded to this reviewResponded June 4, 2012

Dear emilyelizabethburton,

Thank you for the review! It is a pleasure for us to hear that everything about your vacation was simply incredible.

We’ll keep the sun shining for you in Mexico!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2012

My husband and I stayed at the RH for 5 nights. If you are looking for a place that is relaxing and quiet this is the place for you. The food was excellent and the beach was beautiful. The grounds and our room were very clean and the service was great. I would recommend this hotel to anyone who wants to get away and relax.

Stayed: May 2012, traveled as a couple
1  Thank Melind C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar, responded to this reviewResponded June 4, 2012

Dear Melind C,

It is nice to hear that you had a relaxing vacation with us at the Royal Hideaway. We aim to please, and love that you enjoyed the beach, cuisine and, of course, our personalized service.

Thank you for the review and recommending us. We appreciate it!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
2.3 mi away
Mahekal Beach Resort
Mahekal Beach Resort
#29 of 213 in Playa del Carmen
2,881 reviews
6.7 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#10 of 213 in Playa del Carmen
4,281 reviews
2 mi away
The Royal Playa del Carmen
The Royal Playa del Carmen
#11 of 213 in Playa del Carmen
16,649 reviews
Show Prices
Show Prices
Show Prices
3.4 mi away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#21 of 213 in Playa del Carmen
9,302 reviews
14.3 mi away
Valentin Imperial Riviera Maya
Valentin Imperial Riviera Maya
#1 of 1 in Playa del Secreto
12,264 reviews
11.8 mi away
Secrets Maroma Beach Riviera Cancun
Show Prices
Show Prices
Show Prices

Been to Royal Hideaway Playacar? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#17 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
Price Range: $366 - $727 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Official Description (provided by the hotel):
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Barcelo, Priceline, Hotels.com, Booking.com, Orbitz, Travelocity, Hotwire, HotelsforEveryone, Cancelon, getaroom.com and TripOnline SA so you can book your Royal Hideaway Playacar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing