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Royal Hideaway Playacar
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Reviews (4,931)
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4,167 - 4,172 of 4,931 reviews
A TripAdvisor Member
Rolla, MO
12
Reviewed July 22, 2003

We were at the Royal Hideaway the 2nd week of June, 2003. We were there with 5 other couples and we had the time of our life. This is not a loud party palace like some other resorts. It's quite and tranquil. The beach was wonderful, beautiful water and sand. The pools were nice and the grounds were lovely. Though you didn't have to tip, if you drop the drink waiters a dollar here and there they came back often to check on you. Rooms were comfortable, although one of our friends thought they were damp, but our concierge brought a dehumidifier to their room right away. We had twice a day maid service, with turn down service. Our fridge was always stocked with soda and water. There was 24 hour room service. No reason for in room liquor, room service took care of that. The spa was wonderful!!! These services are extra, but well worth the treat. I recomend the stone message, you won't be dissapointed. If you needed anything just ask you concierge, (each individual villa has one). I would make one suggestion, don't book your local tours through Funjet. Use your concierge! We will diffently be back! Enjoy!

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Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this reviewResponded January 18, 2017

Dear guest,

Thank you for taking the time to post your review. We hope you give us the opportunity to welcome you to the hotel again soon.

Best Regard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
New York, NY
1
Reviewed July 19, 2003

This place is paradise, largely because of the spectacular service provided by its concierges, bellhops, waiters, and other staff. It seemed as though every time we returned to our room, someone had restocked the refrigerator with our favorite drinks (just let the concierge know your preferences) and remade the bed for us. This was our first time in Mexico, and none of our pre-trip concerns were justified: the food and water were all top-quality, the bed was very comfortable and the hot water pressure in the shower was always fine (not what I've heard about other Mexican resorts). The restaurants are all fantastic (Azia was, perhaps, our favorite -- the spring roll appetizer is amazing), although the fact that you have to make your reservations so far in advance is a little annoying. The Noche Mexicana (dinner theater) is really, really cheesy and silly, but fun if you like that kind of thing (the food is distinctly less good than at the regular restaurants, though).

All in all, a wonderful trip, and we definitely plan to return soon.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this reviewResponded January 18, 2017

Dear guest,

Thank you for taking the time to post your review. We hope you give us the opportunity to welcome you to the hotel again soon.

Best Regard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed July 19, 2003

My wife and I recently spent a week at the Royal Hideaway. We chose this resort based on all of the positive web reviews, and the Royal Hideaway delivered. It is truly a magnificent resort, visually stunning and very well kept. The staff is very friendly and attentive. All of the restaurants are beautiful, and the food is outstanding. Most of our waiters were excellent. Our room was furnished nicely and kept clean throughout the day. The beach directly in front of the hotel is not very large, but the resort itself is not large, so it never felt overly crowded. The sand is fine and powdery and the ocean is swimmable. The relaxation pools are a good place to just get away. The activity pools are also very fun and relaxing. Room service never took more than 15 minutes. We only left the resort to go across the street to the shopping area, which was nice. We just spent our time at the resort relaxing, eating and drinking, and enjoying life. We plan on going back next summer.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this reviewResponded January 18, 2017

Dear guest,

Thank you for taking the time to post your review. We hope you give us the opportunity to welcome you to the hotel again soon.

Best Regard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
San Jose, CA
1
Reviewed July 9, 2003

The perfect vacation for couples. The service, rooms, restaurants, and beaches were fantastic. If you can afford it, you definately get what you pay for. I don't think downtown playa del carmen is as great as people make it sound, but you really won't want to leave the resort anyway. I can't get over how good the food was. Everything I ate was perfect, and the included 24 hour room service was nice. There's really too much to say here, but just remember: everything good you hear about this place is true...

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this reviewResponded January 18, 2017

Dear guest,

Thank you for taking the time to post your review. We hope you give us the opportunity to welcome you to the hotel again soon.

Best Regard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Spartanburg, SC
1
Reviewed July 7, 2003

My wife and I recently spent one week at the Hideaway for our honeymoon. This resort is spectacular with an unbelievable spot in the Rivera Maya. The locale is just wonderful and you feel as though your in a movie set. The rooms are very large and well appointed. The restaurants have great service and meals are well presented and very good. Pros - relaxation - you can do nothing and be relaxed. Splurge on an in room masasge - the Spa is world-class. The beach is wonderful and the pools a step away at any corner. Cons - less variety for lunch. If it rains - you better like to sleep or read - very little to do without going into "town". Get your concieage to make all your arrangements when your arrive - the Italian restaurant is the best. In short - well worth the money - when you arrive the champagne tells it all. Warning - some day trips may be an ALL DAY affair so ask lots of questions and wear comfortable shoes.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this reviewResponded January 18, 2017

Dear guest,

Thank you for taking the time to post your review. We hope you give us the opportunity to welcome you to the hotel again soon.

Best Regard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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