We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Xcaret, is it worth the price?” 3 of 5 bubbles
Review of Xcaret Eco Theme Park

Xcaret Eco Theme Park
Book In Advance
More Info
$99.00*
and up
Xcaret Park Admission Ticket
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Xcaret (pronounced eesh - carette )is a must-see destination while visiting Cancun and Riviera Maya, situated only 37 miles from Cancun International. Xcaret," Mexico ’s sacred paradise" was opened in December 1990 as an eco-archeological park where visitors from all over the world can enjoy the splendor of Mexico’s biodiversity and cultural heritage. Attractions: Underground Rivers, Beach, lagoon & pools, Tropical Jungle Trail, Rotating Scenic Tower.
Useful Information: Activities for young children, Activities for older children
Playa del Carmen, Mexico
Level Contributor
10 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“Xcaret, is it worth the price?”
3 of 5 bubbles Reviewed August 29, 2014

It is a very beautiful park, but it is just that. It has the cenote river through tunnels, which is the most fun part of going there. The worst part is the people that wear fins during the float as they are constantly kicking you with them.Then there are over priced restaurants, beaches a snorkel beach that has nothing in it worth snorkeling for, and very crowded. You can see turtles, sharks and dolphins. To swim with the dolphins is about $100 per person. We were there for about 3 hours and left as after that it was a bit boring. It is an expensive day to spend in the water when uou can go to the beaches for free.

Visited August 2014
Review collected in partnership with this attraction

Helpful?
Thank Kathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Departamento C, Customer Service Team at Xcaret Eco Theme Park, responded to this review, September 2, 2014
Dear visitor,

We are very disappointed to read that you didn´t enjoy your experience at Xcaret.

We offer you an apology for haven´t showed you the more than 40 activities included in the entrance ticket, besides we want to share with you that with the purchase of the entrance ticket each visitor is making a contribution to the preservation of nature, due that part of the entry fee goes for more than one program of education for sustainable development in Mexico as well as for the reproduction of endangered species.

We hope you can visit us again so we can show you all that Xcaret has to offer.

Thank you for sharing your comments with us.

Customer Service Team.
Experiencias Xcaret.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

29,041 reviews from our community

Visitor rating
    19,076
    6,202
    2,474
    772
    517
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
1 review
“Fantastic & fun!!!!”
5 of 5 bubbles Reviewed August 29, 2014

My first time to Xcaret was a fantastic experience. I visited the park on 8/22/14. A definite must do if u are in Cancun/ Rivera Maya. From the moment we walked in to the time we left we were in aw of all the activities, performances, and wild life. Jurassic parks meets Rivera Maya. Fun for all ages.

Visited August 2014
Helpful?
Thank AngelSol76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“it was Ok.”
3 of 5 bubbles Reviewed August 29, 2014

The snorkel was very disappointed. bunch of sand and lots of people. The food was very good in the 3 parks.
It is funny you guys state it is ECHO park and you allow people to SMOKE every place; not only Xcaret but Xplor; Xel-ha. Also letting people get drunk and gives not; so nice scenes and hard time to others. Totally the opposite what we teach to our kids and teens
THIS PLACES SHOULD BE NO SMOKING AREAS; NO ALCOHOL. AREAS. PLEASE!!!!!!!!!!

Visited August 2014
Review collected in partnership with this attraction

Helpful?
1 Thank dralucero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Departamento C, Customer Service Team at Xcaret Eco Theme Park, responded to this review, September 2, 2014
Dear visitor,

Thank you for sharing your comments with us.

We would like you to know that comments like these are very important to us; we canalize them to the proper areas so they can take it as an opportunity of improvement.

Thank you again for your opinion and we hope you can visit us again soon.

Customer Service Team.
Experiencias Xcaret.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 19 helpful votes
“Not worth the price”
3 of 5 bubbles Reviewed August 29, 2014

My wife and I took our daughter to Xcaret to see the sights and get comfortable with snorkeling in a relatively controlled environment. Weather was great, sties were nice, park was clean, and lunch was okay at best, and the shows aren't even worth mentioning. Hardly worth the "discounted" ticket price we paid. Not to mention, we bought a child's ticket for our 11 year old, as her age clearly qualifies her for, however, when we arrived at the park they wanted to charge us the difference of the adult rate because she is tall. The ticket booth lady said age has nothing to do with it. She quickly asked for another opinion from someone I can only assume was a manager after she noticed the displeasure in my voice. Want a good experience, go swim with the turtles at Akumal beach, you'll only have to pay $5 parking.

Visited August 2014
Helpful?
Thank JLA76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Departamento C, Customer Service Team at Xcaret Eco Theme Park, responded to this review, September 2, 2014
Dear visitor,

Thank you for sharing your comments with us.

We offer you an apology if you felt that the attention given by our co-worker at the ticket booth was not the appropriate. We would like to inform you that when kids are tall we ask our visitors to show the kid’s ID this in order to prove their age. We would like to know if you remember the name of the lady who assisted you, this in order to reinforce this information with her and the entire department. We leave at your disposal our e-mail customerservice@experienciasxcaret.com where you can send us this information.

Hope you can visit us again soon.

Customer Service Team.
Experiencias Xcaret.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
37 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
“Lot of fun”
4 of 5 bubbles Reviewed August 29, 2014

like all the activities and the meals was excellent even if you are not fanatic of water sport or activities a lot of other things to do .

Visited August 2014
Helpful?
Thank Maryolar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Xcaret Eco Theme Park also viewed

Playa del Carmen, Riviera Maya
Playa del Carmen, Riviera Maya
 
Riviera Maya, Quintana Roo
Playa del Carmen, Riviera Maya
 

Been to Xcaret Eco Theme Park? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing