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25,035
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Reviewed July 13, 2013

the park is under construction and alot of areas were closed off and things were unable to be seen..did get to swim with the dolphins and had a great time..there is lack of communication at the hotel and we missed out on the adrenalina ride due to it..the park was good but also boring

1  Thank tina b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienciasXcaret, Customer Service Staff at Xcaret Park, responded to this reviewResponded July 17, 2013

Dear visitor.

Thank you so much for your comments.

We are confused about the parts of the park you visited, since Xcaret is not under construction; just there are some new zones we are working on but are pretty small comparing with the size of the park. So, please, tell us more about this in order to detect if we have to fix something in the way to Xcaret from the hotel or to detect any inconvenient for the guests when they walk to the park.

Please, feel free to inform this trough customerservice@experienciasxcaret.com.

Hope to see you soon!

Customer Service Team
Experiencias Xcaret

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2013

Occidental Xcaret Resort exceeded expectations in every way. Staff were wonderful.
Underground river
Macaw breeding program
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Thank Hoytj12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2013

We're older (70 and 68) but did enjoy the cool river float although it was a tad tiring. The park is nice but a bit pricey and scattered. The younger kids enjoyed the Dolphin experience while the adults sweated in the sunshine. I'd probably recommend it for younger families with kids in the 8-14 age group. It was too long of a day for us to stay for the cultural show in the evening, but the others in our group that did stay said it was terrific and a truly wonderful experience.

1  Thank Allen_TXNzlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2013

My husband and I visited Xcaret during our honeymoon because we got a free pass through Virgin, and because we stayed at the hotel which is linked to it. The park had potential but we didn't enjoy ourselves; it was huge and difficult to find the attractions we wanted to see, which became frustrating in the heat. It didn't help that we'd already done a few of the activities that were offered during various other trips, and even if we hadn't they were expensive to do.

We did enjoy the show but got bored in the second half because it was a lot of music and dancing, just slightly different with different outfits. However, the first half was very interesting.

I'm not sure if we just had a bad experience, but I would recommend trying it if you stay in the Occidental Grand Xcaret or near enough that travel isn't costly or time-consuming. If you can get a free pass like we did, even better!

4  Thank DanielleDing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienciasXcaret, Customer Service Staff at Xcaret Park, responded to this reviewResponded July 17, 2013

Dear visitor.

Thank you very much for your comments.

We would like you to know that there are more than 40 activities and attractions in the park, besides the optional activities, and we would have liked you to see some of them. We want to apologize for not have shown you all of that; please, be sure we will be more informative with the guests of the hotel about what to do at Xcaret.

We will be glad to serve you again soon!

Customer Service Team
Experiencias Xcaret

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Reviewed July 12, 2013

You can snorkel on the beach or just nap in a hammock under a palm tree. You can swim with any creature imaginable. You can visit a Mayan village and purchase hand crafted items.
you can visit the butterfly and bees breeding program. There is a horse training and show area.
The Mayans perform ceremonial dances throughout the park. You can float and snorkel along the underground river. Cool! There are authentic Mexican restaurants everywhere. There are land animal and aquatic animal exhibits. You can visit the huge aquarium. At the end of the day,
you can attend the awesome show in a huge amphitheater. All this for one price of $89. What more could you want?

2  Thank Annette234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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