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“Perfect place”

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Maya Villa Condo Hotel & Beach Club
Ranked #27 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Austin, Texas
Level Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Perfect place”
Reviewed May 19, 2013

The awards are true... it's a winner. Nice clean condos and tasty breakfast options. Good location and it's an easy to walk most places. Karen and Erick (staff) were attentive and efficient. Imprevist Restaurant has a better overall breakfast, unless you prefer the typical American buffet plan at the Indigo Club... wow me with quantity and I'll overlook the gross Eggs Benedict. Don't get me wrong, the fruit, pastries, etc are awesome, but the egg dishes are much better at Imprevist. Of course, try both. Yoga on the beach was nice too.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Aggie1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Condohotels, Jack perlman owner, managing director at Maya Villa Condo Hotel & Beach Club, responded to this review, May 21, 2013
Dear Aggie,

Thank you for acknowledging that are reviews are real and a winner. We have two restaurants, one on the beach and a gourmet resturant called Imprevist. Even though you preferred Imprevist I will meet with the executive chef at our beach resturant and see if he can improve the Eggs Benedict.

Jack Perlman managing director.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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430 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (124)
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English first
UK
Level Contributor
61 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed May 12, 2013 via mobile

We stayed for 4 nights in an apartment with private roof terrace and jacuzzi. Very large and well equipped, loved breakfast on the beach and the beach club.

But get a room with a terrace as there isn't very much room or loungers around the narrow pool and not much sun on any of the balconies I could see. The roof terraces are awesome - spacious with BBQs and fridges and sunny and shady areas.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chrismema09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Condohotels, Jack Perlman Owner, managing director at Maya Villa Condo Hotel & Beach Club, responded to this review, May 21, 2013
Dear Chris,

I am glad to hear you loved the breakfast at our beach resturant and your condo with the private roof terrace. It sure is a nice perk. We hope to see you again in the near future.

Jack Perlman managing director.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marathon, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 5, 2013

Our group of 6 have returned to Maya Villa for the 4th time because every stay is even better than the previous, and we know we're safe here. The staff are so helpful, friendly, and always greet us with a smile. It's such a pleasure seeing them everyday. At the beach club, the staff became like family (was hard to say good bye after spending 10 days with them).
We enjoyed every aspect of our vacation at Maya Villa; we were very close to both shopping and the beach (so could do both every day). We also had a great time sitting around the condo pool and hot tub when we didn't feel like going anywhere.
We had complimentary use of their very large "Gym"...a lot of great equipment! Even when the place is full, there's always equipment open for use; that was another awesome experience!
And let me tell you, if you ever want to try some totally awesome meals be sure to stop at "Imprevist" next to Maya Villa - all I can say is MMMM FANTASTIC - we had breakfast there a couple of days which was the best; and dinner there was even more exceptional - I would have to say we had our best meals in Playa right there at Imprevist.
Finally, I would like to tell you what a pleasure it was working with Eduardo (the reservations supervisor); he made the entire reservation process very efficient and he was quick to answer any questions I had.
Frédéric (the General Manager) is super!! He really makes us feel special; always has a special treat waiting for us and he also takes time out of his busy schedule to make sure our stay is perfect. Though I know he's a very busy guy, he takes the time to email as well; it's nice to have that connection with him.
In the 4 years we've been staying here, we have not had any bad experiences - Thank you to all the staff at Maya Villa who make our entire vacation the best!!! You're wonderful!!!

Room Tip: We stayed in a 3 bedroom the last couple of years which is really nice for 3 couples. Prior years w...
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  • Stayed April 2013, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank TerriLew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Condohotels, jack Perlman Owner, managing director at Maya Villa Condo Hotel & Beach Club, responded to this review, May 21, 2013
Dear Terri

Thank you for the glowing review and we look forward to see you for your 5th consecutive stay in the near future. I'm glad you had a chance to try our new gourmet resturant, Imprevist. Thank you for acknowledging our staff as they read each and every review as they compete for what we call our trip advisor recognition awards.

Jack Perlman managing director.
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1 review
Reviewed May 3, 2013

We had an extremely pleasant and memorable stay. We stayed in suite 405. The rooms were great, the only dislike was the shower in the master bedroom, it wasn't as powerful as I would've liked it. Other then that it felt like home. The maid was extremely efficient and very pleasant. The 24 hour security made us feel safe and the 24 hour concierge was quick to answer and met our needs. The best part was the beach which was a 2 minute walk from the hotel, not to mention 5th ave which was right behind us. We did not take a cab anywhere. Indigo beach club was very welcoming. Alfonzo and Miguel were very helpful and sweet. They knew what we wanted without even saying a word:) breakfast was always a good start of the day and why wouldn't it be when u have servers like Alfonzo and William. Beach was beautiful with clear blue water<3 party district was phenomenal, coco maya, la vaquita was my fav. Best mojitos I've ever experienced. Blue parrot was a party right on the beach and la pillazo was extremely unique n entertaining. Best tacos in town were at el fogon, a 10min walk from hotel. All in all I had an amaaaazing time:) I would definitely revisit playa del Carmen again and stay in the same hotel:) loved it<3


Nahida j

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nahida81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Condohotels, jack Perlman Owner, managing director at Maya Villa Condo Hotel & Beach Club, responded to this review, May 21, 2013
Dear Nahida

Thank you and we want you to continue staying with us again N again...I would like you to know that we took apart the shower head and removed the calcium build up from the hard water and this increased the water pressure. Thank you for your glowing review and hopefully future guests who read your review will want to check out the night scene which as you say a short distance away. Let us know when you plan to return.

Jack Perlman managing director.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, GA
1 review
Reviewed April 25, 2013

Its quite safe place to stay. I misread the deal I bought from QuarterOFF.com for paying 14% extra tax on top of $289 for 6 nights, at the time of check-in and that is the only surprise. The location is quite safe and is perfect for the beach destination, walking distance for everything. We went to enjoy the beach and kids loved the vacation.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Condohotels, jack Perlman Owner, managing director at Maya Villa Condo Hotel & Beach Club, responded to this review, May 21, 2013
Dear Brian,

Thank you for the glowing review. We're glad you loved our property but penalized us for someone else's action. I am sorry the company you booked your vacation through did not properly specify the extra charges for tax. If you book directly on our site and take advantage of the special promotional offers you will not only get an equivalent deal but there are no hidden charges as we outline all the costs including taxes and there are no service charges like some other booking agents tack on.

Jack Perlman managing director.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfield,CT
Level Contributor
91 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed April 23, 2013

Just came back from a week in unit 413, and although the condo is fantastic inside we were extremely disappointed to not be able to use the roof top at all !! First day we arrived we went up to see the view of the ocean. What we didn't expect to see was the ugly concrete chimney and extractor fan for the restaurant below! It's nasty, noisy and smelly (smells like a greasy diner up there). I complained to the front desk and they were extremely nice about it but insisted I was the first to complain...now come on...find that hard to believe. They gave me a 10% discount off the rental price. But I would have preferred a hot tub and grilling area we could use instead of a discount.

Also, unless your condo is on the ground floor you have to go up marble stairs that are constantly slippery from wet feet leaving the pool. One of my friends slipped and has a bruise on her lower back the size of a grapefruit. A woman in another condo fell and split her head open, after a visit to the hospital she spent the rest of her vacation wearing a neck brace. So are the condos beautiful? Yes. Should you rent 413? Not unless you don't plan on using the roof top. And make sure to wear shoes with non slip soles when using the stairs. The staff are lovely. Just wish someone had warned me about 413 before we went...

Stayed April 2013, traveled with family
Helpful?
3 Thank Edogfairfield_CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Condohotels, jack Perlman Owner, managing director at Maya Villa Condo Hotel & Beach Club, responded to this review, May 21, 2013
Dear Edogfairfield

I am sincerely sorry you were disappointed with the condition of the roof top. We have taken extra precaution and applied non skid rubber paint on the staircases in order to avoid an accident from people who walk barefoot and slip. Thank you for the glowing reviews about the condos itself and the location.

Jack Perlman managing director.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England, United Kingdom
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 14, 2013

We really enjoyed staying at these apartments. They were very centrally located meaning everything was walking distance, the beach is literally round the corner.
Although self catering you still had some of the luxuries of a hotel like a very efficient reception and front of house, security guard, access to The Gym, free great breakfast options.
The apartments themselves were beautifully decorated and very comfortable, the only draw back was that the aircon was maybe a bit noisy but we were lucky as we travelled in March so at night could just turn it off.
We found the best breakfast option was the beach club which had a great buffet and also menu choices that should suit most people and was delicious.
The only issue we encountered was that there is construction happening right next door and we were woken up at 6.20am on our first morning by hammering and banging on the other side of our wall. I asked to move room as this was not a good relaxing start, even though we couldn't be moved, we were looked after due to the inconvenience and the manager assured us that the building work would not start until 9am the next morning. True to his word the buidling work didn't start until 9am. Be careful though on which room you have if you want naps in the day time or late mornings.
I would come back here, it wasn't particularly cheap on the dates we wanted (over £200 per night) but we really enjoyed it.
If you want a beach location The Taj apartments looked very similar and I think are owned by the same company.

Room Tip: Ask for one away from the construction work.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ngriff111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Maya Villa Condo Hotel & Beach Club

Property: Maya Villa Condo Hotel & Beach Club
Address: Avenida 1a Norte, entre Calle 14 y 16, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Playa del Carmen
#18 Romantic Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#22 On the Beach Hotel in Playa del Carmen
#22 Luxury Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Maya Villa Condo Hotel & Beach Club 4*
Number of rooms: 17
Official Description (provided by the hotel):
Immerse yourself in a unique combination of modern luxury and Mayan magic at this exquisite condo hotel located steps from the white sand beach. Seventeen spacious condominiums are nestled among lush vegetation that make this condo hotel your own tropical oasis. The condominium is surrounded by Mayan art, handcrafted by the region's most talented Mayan artists. Enter trough the great Mayan arch, and find yourself in the midst of greenery, cascading waterfalls, and a sparkling heated pool made of jade-colored and gecko-shaped mosaic and glass that give it the name of “Jewel of Playa.” Some of the penthouses offer amazing views of the Caribbean sea which is just half of a block away. ... more   less 
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Also Known As:
Maya Villa Condo Hotel And Beach Club
Maya Villa Condo Hotel & Beach Club Riviera Maya/Playa Del Carmen, Mexico

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