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“Not great service - massage staff annoying.”
Review of Kool Beach Club

Kool Beach Club
Certificate of Excellence
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Attraction details
Owner description: The best beach club in Playa del Carmen and the Riviera Maya. Weddings, corporate launches, private functions, conferences and any event you can imagine we are your best choice. Imagine the wedding of your dreams on the edge of the beautiful turquoise waters of the Mexican Caribbean in the best beach club on the Riviera Maya. In addition, every day, we offer beach club (restaurant and bar) in the best beach in Playa del Carmen.
Reviewed December 18, 2012

If the wait staff had paid me 10% of the attention that the massage staff did, it would have been a good experience. I was there for 4 hours or so and was NEVER waited on but I was asked if I wanted a massage no less than 10 times. I did however get great service from Javier at the bar and the food was actually really good. The prices were reasonable. The wait staff needs to pay more attention to the guests - aren't the there to make money? The establishment should also tell the massage staff to cool it - it was super annoying - several of the staff asked me multiple times. I will not go back - will try another beach club next time.

Thank tmsvan2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KoolBeachClub, Gerente at Kool Beach Club, responded to this reviewResponded September 24, 2016

Good day.
Thank you very much for letting us know what happened during your last visit to Kool Beach Club. We will send your comments to the right person to give follow and attention. We hope to see you soon and we will gladly assist you.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed September 18, 2012

The beach is beautiful with ample seating. The lounge chairs are nicely cushioned and the waiters were abundant. The pool was small, but nice. A DJ was constantly spinning trance/techno riffs all day. The beds by the pool were very relaxing. There was a nice restaurant, but I did not try the food. Everything could be brought to you on the beach in your chair which was nice. The crowd was mixed.

Thank dkoenig101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KoolBeachClub, Gerente at Kool Beach Club, responded to this reviewResponded September 21, 2016

We are glad to know you had a good experience with us. Our goal is to give the best service and make great memories out of your visit. We hope to see you soon and we will gladly assist you.

Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2012

We were a group of 7 people. We went on August 27. I had already read about Kool beach club through tripadvisor and wanted to go. We got lucky and it happened to be that, there was an CORONA Light Event going on. It was $7USD to get in and you would get 2 Corona Light's free. They had a huge stage on the beach with various djs playing house music. Great vibe. There were beach beds and lounge chairs. Small modern pool surrounded by beach beds as well. im not sure what this place is like when nothing is going on but, with an event going on there was soooo many people socializing, drinking, partying. Just having a good time. People were from all over the world, American, Europeans, South american, you name it. it is a place you definitely want to go if you are looking to listen to some music and have drinks with friends!!!
* Not sure if there is a fee on a daily basis due to the event.

2  Thank ILoveYouJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KoolBeachClub, Gerente at Kool Beach Club, responded to this reviewResponded September 21, 2016

We are glad to know you had a good experience with us. Our goal is to give the best service and make great memories out of your visit. We hope to see you soon and we will gladly assist you.

Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2012

Great service and fun day at Kool Beach Club. Good food and drinks all-day. Great people watching and all beach activities (jet ski, parasail, massages) are just a few steps away and kids can hang out at the kid's club while mom and dad relax with a massage.

Thank MTBDance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KoolBeachClub, Gerente at Kool Beach Club, responded to this reviewResponded September 21, 2016

We are glad to know you had a good experience with us. Our goal is to give the best service and make great memories out of your visit. We hope to see you soon and we will gladly assist you.

Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2012 via mobile

We stayed in an all inclusive in Riveria Mayo last year and visited playa del Carmen three times. We went back this year in jan for a sneaky little week and spent every day at Kool beach club. Heaven on earth! Couldnt have asked for more! Beautiful beach, food, service, weather - it has the lot! We'd go back to playa del Carmen 3 times a year if we could afford it and it was a shorter flight. Enjoy!!

1  Thank ShaunandDebby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KoolBeachClub, Gerente at Kool Beach Club, responded to this reviewResponded September 21, 2016

We are glad to know you had a good experience with us. Our goal is to give the best service and make great memories out of your visit. We hope to see you soon and we will gladly assist you.

Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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