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“Great Beach Club”
Review of Kool Beach Club

Kool Beach Club
Certificate of Excellence
More attraction details
Attraction details
Owner description: The best beach club in Playa del Carmen and the Riviera Maya. Weddings, corporate launches, private functions, conferences and any event you can imagine we are your best choice. Imagine the wedding of your dreams on the edge of the beautiful turquoise waters of the Mexican Caribbean in the best beach club on the Riviera Maya. In addition, every day, we offer beach club (restaurant and bar) in the best beach in Playa del Carmen.
Reviewed September 4, 2012

We were a group of 7 people. We went on August 27. I had already read about Kool beach club through tripadvisor and wanted to go. We got lucky and it happened to be that, there was an CORONA Light Event going on. It was $7USD to get in and you would get 2 Corona Light's free. They had a huge stage on the beach with various djs playing house music. Great vibe. There were beach beds and lounge chairs. Small modern pool surrounded by beach beds as well. im not sure what this place is like when nothing is going on but, with an event going on there was soooo many people socializing, drinking, partying. Just having a good time. People were from all over the world, American, Europeans, South american, you name it. it is a place you definitely want to go if you are looking to listen to some music and have drinks with friends!!!
* Not sure if there is a fee on a daily basis due to the event.

2  Thank ILoveYouJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KoolBeachClub, Gerente at Kool Beach Club, responded to this reviewResponded September 21, 2016

We are glad to know you had a good experience with us. Our goal is to give the best service and make great memories out of your visit. We hope to see you soon and we will gladly assist you.

Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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"front row"
in 25 reviews
"great beach"
in 19 reviews
"first row"
in 9 reviews
"drink credit"
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"pesos per person"
in 11 reviews
"our waiter"
in 18 reviews
"amazing massage"
in 6 reviews
"fish tacos"
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in 14 reviews
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in 5 reviews
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in 35 reviews
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465 - 469 of 1,248 reviews

Reviewed July 20, 2012

Great service and fun day at Kool Beach Club. Good food and drinks all-day. Great people watching and all beach activities (jet ski, parasail, massages) are just a few steps away and kids can hang out at the kid's club while mom and dad relax with a massage.

Thank MTBDance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KoolBeachClub, Gerente at Kool Beach Club, responded to this reviewResponded September 21, 2016

We are glad to know you had a good experience with us. Our goal is to give the best service and make great memories out of your visit. We hope to see you soon and we will gladly assist you.

Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2012 via mobile

We stayed in an all inclusive in Riveria Mayo last year and visited playa del Carmen three times. We went back this year in jan for a sneaky little week and spent every day at Kool beach club. Heaven on earth! Couldnt have asked for more! Beautiful beach, food, service, weather - it has the lot! We'd go back to playa del Carmen 3 times a year if we could afford it and it was a shorter flight. Enjoy!!

1  Thank ShaunandDebby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KoolBeachClub, Gerente at Kool Beach Club, responded to this reviewResponded September 21, 2016

We are glad to know you had a good experience with us. Our goal is to give the best service and make great memories out of your visit. We hope to see you soon and we will gladly assist you.

Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2012

The first time we got at Kool, our impression was good. Nice staff, good atmosphere. During our next visits, this impression was pretty much destroyed by our next experiences: most of the time we were more and more ignored by the staff, so ordering food or drinks could take up to half an hour to get only two beers.
During our last day in PDC, we decided to give Kool an other chance. We'd better not have done that. we were not only ignored by the staff, we waived at crew members to order something, they glanced at us and walked on. It took 45 minutes to only get a menu. besides that, there were a couple of Mexicans with their own (irritating) music. When we kindly asked a staff member to ask those boys to put down their volume, his reaction was 'Mexicans are like this, i cannot do much about it'.
That was the straw that hit the camel's back, and we immediately took off, and did not pay the tip they already put on the slip.

After reading the other reviews here on TripAdvisor we learned that everyone who stayed at the Hotel Aventura Mexicana had the same experience. THis hotel provides tickets for free beds at Kool. At Kool, you get a light blue wrist band, and you pick a (plastic) bed of your choice.

But it seems that this blue wrist band is also a sort of sign for the staff to reduce service to an absolute minimum.
I really wonder why.... after all, this offering make people come several times to Kool (we often saw our fellow hotel guests at Kool), so this offering should be a great opportunity for Kool to make good money...but they don't seem to understand this.

The first day we were at Kool and spend 700 pesos only in the afternoon. We tipped the staff more than the usual 10%...but no reason to 'cherish' us as customers. Shame.

So, if you stay in PDC, don't let the first impression of Kool fool you. There are many beach clubs in PDC, so plenty of choice!
And for those who stay in Hotel Aventura Mexicana, don't let the tickets for free beds temp you to go to Kool.

Oh, last but not least, their prizes are high, in comparison to other beach clubs, and the food is not that impressive. We had much better meals at the beach, for much less money.

3  Thank Maarten_1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KoolBeachClub, Gerente at Kool Beach Club, responded to this reviewResponded September 24, 2016

Good day.
Thank you very much for letting us know what happened during your last visit to Kool Beach Club. We will send your comments to the right person to give follow and attention. We hope to see you soon and we will gladly assist you.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed April 28, 2012

For those who are young and seeking "social" action - might be good.l DIdn't work for my younger son and I. Loud music - not the best food - esp, given prices - and the sacrilege beer that was not super cold.

Though not their fault - not the ideal beach to go to either though the pool was good for a quick dip to cool off and the showers and bathroom the redeeming feature. The massage at the next door location was excellent.

1  Thank ctchand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KoolBeachClub, Gerente at Kool Beach Club, responded to this reviewResponded September 24, 2016

Good day.
Thank you very much for letting us know what happened during your last visit to Kool Beach Club. We will send your comments to the right person to give follow and attention. We hope to see you soon and we will gladly assist you.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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