My wife and I recently stayed a Hotel El Punto and had a wonderful stay. We were able to book our airport transfer through the hotel and the check in/check out process was very easy as well. The staff at the hotel go above and beyond to make you feel welcome and provide everything that you need. Upon arrival, we were greeted by Roberto who was very accommodating and even offered to make local calls to confirm travel plans, reservations and an excursion that we booked. Every staff member we met was just as friendly and very welcoming. Prior to our arrival, I read several reviews that did not rate the hotel as excellent; however, I disagreed with many of the comments based on our stay. Individuals who complained were dissatisfied with the following: customer service, noise and their room. I don't want this review to get too lengthy but we did not experience these concerns. As far as customer service, based on our experience with EVERY staff member, we were always treated with respect, kindness and courtesy. I honestly could not imagine anyone at Hotel El Punto being unkind to any guest. As far as noise goes, all I can say is that you are in Mexico and you should embrace and enjoy Mexican culture. We never went to bed before 1AM which is when the upstairs bar closes but we could hear the music when we stopped in our room at night. The noise was not bad at all. In addition there was a live Mariachi band playing across from the hotel nightly. They could be a bit loud, but again, I found their music to be enjoyable and a nice reminder that if I was hearing them that meant I was in my room and not out enjoying this beautiful city. Finally, I read reviews about room issues. Again, no problems here. The room was very nice and clean, What you see in the photos is exactly what you get in the room. Additionally, breakfast was terrific at Mi Pueblo and La Azotea (rooftop bar) is great as well. Overall, I would say that if you book this hotel, you will be happy. Being a visitor to Mexico, I was very nervous about travel, especially after reading some of the other reviews. I e-mailed back and forth with the staff at-least 15 times with questions. Each time, my e-mails were responded to in a professional and timely manner and all of my questions were answered. I would simply suggest calling or e-mailing them if you have questions or concerns. If you book this hotel, you will have a great stay:)
- Official Description (provided by the hotel):
- El Punto is a boutique hotel strategically located in the heart of Playa del Carmen: at the center of its active life and a few steps away from its best beaches. Located on the exuberant Fifth Avenue, with numerous restaurants, shops and entertainment, the hotel offers a cool atmosphere that delights couples, single travelers and groups for its lively vibe, excellent service, modern facilities and "La Azotea" a restaurant lounge on the top floor with the best view of the sea and Cozumel, where to enjoy exclusive events, hot DJs and the best cocktails.Walking distance from the Mexican Caribbean beaches, it offers access exclusive promotions for its guests.With only 16 modern rooms decorated with special style, at El Punto there’s a friendly and relaxed atmosphere, where quality of service is priority number one. All suites include king size beds, minibar, safe deposit, free high speed Wi Fi internet access, flat screen TV and air conditioning. Because details count, we have hairdryer, bathrobes and designer toiletries at disposal.A delicious breakfast, included in the rate, can be enjoyed every morning in front of the hotel, in one of the most popular restaurants in Playa. Front desk is open 24 hours and provides multilingual staff, tour assistance, express check-in and check-out.Minimum age required to stay is 16 years old and minimum age required for check-in is 18 years old. Smoking is not allowed. These requirements complete the concept of a boutique hotel designed for people looking to have the best time in paradise, within a modern context and at the best location for the Mexican scene.About Playa del Carmen Playa del Carmen is now one of the most glamorous places in the Mexican Caribbean. "Playa", as their regular visitors call it, is situated in the heart of the Riviera Maya and gathers the best restaurants, shops and nightclubs, as well as fabulous beaches on the Caribbean Sea.A destination where everyone will find their place: relax, play water sports, go shopping, enjoy nightlife, the finest cuisine and unique cocktails.Beaches invite you to relax and enjoy yourself. For those who love the sea, boats depart daily from the port to the great Mayan reef, home to the world’s second largest reef. When the night falls, a walk down the Fifth Avenue is a must, where you can find a variety of restaurants, bars, clubs, shops and boutiques. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, HostelWorld, Hotwire, Orbitz, Hotels.com, Travelocity, getaroom.com, Cancelon, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Hotel El Punto reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel El Punto Riviera Maya/Playa Del Carmen, Mexico