We wanted to experience dinner at this chic looking restaurant on the corner of bustling 5th avenue... so walking past we enquired for a table and were told there would be one available in an hour. So we made our reservation and came back at the promised time... "why don't you have a drink at the bar until we have your table ready, it with be no more than 10minutes" we were told... 10 minutes turned into 45mins, we were told the kitchen was too busy, so we could not be seated for another 15minutes... This didn't make any sense to me but nevertheless we waited... 15mins later, no table. I questioned another member of staff who had no clue we were waiting. I then spoke to the manageress who didn't seem to care much about customer service... In fact her words were "Lady can't you see we are busy??" If it weren't for the fact we were starving and it was past 11pm I would not have bothered persisting with trying to get a table. Even when I pointed out to the manageress how long we had been waiting there was no urgency (or apology!). In fact, until I stood in the middle of the restaurant with the rest of our group she refused to look in our direction. We were finally seated at 11.45pm, 1hr and 45minutes after our reservation time. The food was average, nothing special. I ordered the shrimp tacos which didn't have much flavour. The only plus point was the service from our waiter (Hugo), he went out of his way to cheer us up and did as much as he could to make up for our dissatisfaction.
I've heard of Mexican timing... But this was totally ridiculous. I would not recommend this restaurant as the food was pretty average and bland, even if you do get your table on time... very overpriced for the quality.
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