We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Terrible place”
1 of 5 bubbles Review of Hotel Azul

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Hotel Azul
Ranked #199 of 213 Hotels in Playa del Carmen
Montreal, Canada
1 review
“Terrible place”
1 of 5 bubbles Reviewed March 17, 2014

Worst hotel ever. Even in india i would have pay 5 dollars a night for that. But 70 dollars!! Dont go there, the staff is rude, and the rooms... Well no water to wash, no tv, no lights working, a real pain to sleep there. Beds were dirty, pillows looked like there came from trash..

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tiraff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

78 reviews from our community

Traveler rating
    7
    22
    19
    9
    21
See reviews for
12
24
13
1
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed March 9, 2014

I spent 8 long nights in this place.
This is my first time writing a review of any kind but this place was too bad not to mention.
Dont believe the images or the features on the website.
The rooms are closer to a prison cell than a hotel room.
Tv doesnt work never mind cable and probably hasnt for along time.
Pool really small and dont think has been cleaned in along time.
Rooms are tiny, dirty and moldy.
Wifi doesnt work inside rooms only in reception.
Manager doesnt care, was rude to my partner.
For the price there lots of hotels in the same location 100 times nicer.
Dont think this place will be open much longer, building/ rooms are very dated, nothing works and think me and my partner were the only people staying there.
Only thing not negative is the location.
Worst hotel I have every stayed in

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank charlieau2212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Playa del Carmen hotels

Edmonton, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed February 27, 2014

I have traveled to 24 countries in the last 14 years and this is possibly the worst place I have ever stayed. The tv cable was disconnected and everyday I was told it would be fixed. The pool was too small for an adult to do anything but lay, I didn't go in as it looked too dirty. The water was turned off at night and one morning the guard refused to turn it on until after 7 - meanwhile I waited over an hour and then there was no water to my room. I ended up using some bottled drinking water to sponge bath as I could not wait further. The aircon had one speed and no idea what the set temperature was as it was that worn, also extremely noisy. And worst was the MOLD. I thought I was fighting off a cold but it seems it was the mold. I did not realize how bad it was until I got home - I had to wash everything 2 and 3 times with disinfectant soap and disinfect everything that came in contact with my bags. I really wish I knew how to report them to some sort of health authority and have them shut-down. DO NOT STAY HERE!!

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Rena_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mendoza, Argentina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 19, 2013

I went there with my boyfriend last year and we stayed at Azul for 11 days. The location is more than perfect; it is near the beach, in fact 2 blocks, it is by the main street where you have at 2 or 3 blocks the best restaurantes in the area, Even the least known restaurants are fantastic!. You have coco bongo to go dancing, and many oher places to go for a drink or a snack.
The only weak point was the shower: water hardly ran from the shower head and therefore we wasted a lot of time taking showers.
The pool, on the other hand, is very pretty but somewhat cold.

Room Tip: water is not drinkable, neither there nor in other hotels nearby so, be careful!!!
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Hector G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 27, 2012

The Luna Azul spa is home to some of the best massage staff in the city...especially Suemy and Melina. The location is right in the heart of the action. We didn't stay at the hotel but we did use the washroom and it was very clean. I saw people barbecuing next to the pool and i thought that was pretty cool.

  • Stayed December 2012, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank heavyd67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed April 24, 2012 via mobile

Pros: Location, cleanliness, free wifi, complimentary drinking water in room, friendly receptionist, cable TV.

Cons: Small rooms, poor TV reception, lack of privacy, noisy, wifi only works outside room (near reception), rickety bed.

I would probably not stay here again but was not traumatised by the experience either. A good choice if you want to be very central & will not be spending much time in your tiny room.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Boeing734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed April 24, 2012

Hotel Azul is tucked away on 5th Avenue in Playa de Carmen and steps from about 50 restaurants. Location, Location Location. OK, this is not a luxury hotel. It hs a good AC, two beds (king and single) good hot shower and bath and a desk/chair for your laptop. Internet is free. Maria was one of the front desk people who was sooooo nice. The pool was clean and the surrounding area, ioncluding the sundeck on the second floor overlooking the pool was full of palm trees and flowering plants. It is a beautiful setting. At $40 USD a night it is a bargain considering the prices in Playa. The hotel Azul is a very clean place to stay and where you want to be if you visit Playa. Unlike the two reviews obviously written by the same travelers, we found our room ready early, towels every day and water on the table daily. We always received a smile and a greeting when we came in or left. They also gave us some free drink coupons to the local places, Other than some noisy drunks one night, the hotel was quied. Get a room on the back side away from the street like we did because the party goes on in Playa until around 3:00AM.

If you are like me and have only used Playa de Carmen as a waypoint to get to Cozumel, you are missing one of the prettiest beaches and most action packed resort areas on the Yucatan. The restaurants are great and the musicians stopping by at the eateries as very professional. We spent 3 days there, using it to visit Tulum, Coba and Xercet. Stay in a little hotel like Azul and save taxi fares. Playa de Carmen has somthing for everybody.

Room Tip: Rooms 10, 11 12 and 13 on the ground floor are the farthest from 5th Avenue and will probably be the...
See more room tips
  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jackski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
0.6 mi away
Hotel Plaza Playa
Hotel Plaza Playa
#66 of 213 in Playa del Carmen
4.5 of 5 bubbles 467 reviews
0.2 mi away
La Pasion Hotel Boutique by Bunik
La Pasion Hotel Boutique by Buni...
#16 of 213 in Playa del Carmen
4.5 of 5 bubbles 1,171 reviews
1.1 mi away
Apart Hotel Casaejido
Apart Hotel Casaejido
#36 of 213 in Playa del Carmen
4.5 of 5 bubbles 557 reviews
Show Prices
Show Prices
Show Prices
3.6 mi away
Azul Beach Resort The Fives Playa Del Carmen
Azul Beach Resort The Fives Play...
#54 of 213 in Playa del Carmen
4.5 of 5 bubbles 5,769 reviews
24.1 mi away
Azul Beach Resort Riviera Maya
Azul Beach Resort Riviera Maya
#5 of 26 in Puerto Morelos
4.5 of 5 bubbles 3,063 reviews
23.3 mi away
Azul Beach Resort Sensatori Mexico
Show Prices
Show Prices
Show Prices

Been to Hotel Azul? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Azul

Property: Hotel Azul
Address: 5ta Avenida Entre Calles 10 Y 12, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Fitness Center with Gym / Workout Room Room Service Spa Swimming Pool
Hotel Style:
#72 Spa Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Azul 2*
Number of rooms: 20
Reservation Options:
TripAdvisor is proud to partner with Hotels.com and Hotwire so you can book your Hotel Azul reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Azul Riviera Maya/Playa Del Carmen, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing