We had booked two double rooms at hotel azul, one for my partner and myself and one for the other couple we were traveling with. When we arrived at the hotel we were told that there was a problem with the water supply in one of the the rooms we had booked so we couldn't stay in it. We were told by the hotel staff they would put an additional bed in the one remaining double room and we could stay together in the same room for the duration of our stay. This was of course not a good option after paying for two rooms- we had expected to stay in a double room, not a dormitory!
When we declined this offer we were then told that we could stay in two rooms in another hotel nearby owned by the same hotel chain. This seemed a good option so we left our bags and returned an hour later expecting to be shown to our rooms in the other hotel.
This was not the case, when we returned we were told no other rooms were available and were again asked to share on double between us!
At this point we were understandably more frustrated at what had happened and tried again to negotiate a solution. The staff became rude and unhelpful and did not want to offer an alternative. We were eventually offered one room in another hotel and the room in hotel azul.
No effort was made to contact us about the problem even though we booked the room 4 months in advance.
Despite travelling to mexico to visit the other couple we were unable to stay in the same hotel as them. This was a very stressful start to the holiday. The room in hotel azul was small, dirty and noisy. The hotel is hard to find as you have to walk through a crocodile boot and handbag shop to get to the entrance in order to meet the rudest, most unhelpful staff i have ever met. We were offered no compensation for the trouble. Don't stay in hotel azul.
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- Also Known As:
- Hotel Azul Riviera Maya/Playa Del Carmen, Mexico