We visited early Jan 2020 from Sydney, Australia and this has to be the best ever resort/hotel we have stayed with our family.
Guest services - J. Antonio Garcia answered all my emails and questions.
Room Service - Cristel, a 19 year old girl, was just awesome! She helped us with the smell of paint in our room.
Food: Everything was great. We have a teenage boy with severe food allergies (anaphylactic to dairy, egg, nuts) and staff at all restaurants were amazing. Jesus Muñoz from Teatro Del Río helped us as well as the manager when we had to change the set menu to cater for our boy.
Favourite place to eat at any time was Mercado.
The hotel is beautiful, you need to leave some time to enjoy it.
The activities and tours are amazing! Our family enjoyed visiting the archeological sites in Tulum, Coba and Chichen Itzá.
The parks are fun and cater for all age groups. The churros at Xplor Fuego were our boys favourites.
Xenotes is a must! You won’t regret it.
I wish I remembered all staff names as everyone played an important part in making sure our stay was great.
Overall... you won’t be disappointed and it will be very hard to find a place as good as Hotel Xcaret. More
- Free Wifi