meetplaya is amazing because of the customer service. there's a chat app on the website that i used at 3 AM EST, not expecting a reply. leo immediately replied and set up a pickup time from the airport to playa del carmen. our driver and leo both picked us up from the airport, and we talked the whole time about what we wanted to do during our visit - he gave us great suggestions, which we ended up doing! the 50 minute drive felt more like 10.
he also personally met us at our hotel during pickup day to say goodbye and wish us well. our driver back to the airport was equally prompt and helped us with our bags.
overall, the van back was probably too big for two people but we got amazing and personal customer service and would definitely use meetplaya again.
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