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“Excellent Service! ”

MeetPlaya Transfers
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Attraction details
Recommended length of visit: <1 hour
Owner description: MeetPlaya Tours & Transfers, with headquarters in Playa del Carmen, Mexico, is a bilingual company specialized in the private transportation of tourists from all over the world who arrive at the Cancun International Airport. We offers safe, informative and personal tours and transfer services from/to Cancun Hotels Zone, Playa del Carmen, Tulum, Puerto Morelos, Puerto Aventuras, cenotes, water parks (Xcaret, Xel-Ha, Xplor, etc), and virtually, anywhere in the Riviera Maya, Quintana-Roo, being our specialty, Playa del Carmen, Tulum, Chichen Itza, Coba pyramid, Holbox Island Pier, Sian Ka'an, etc. Your safety and comfort is our priority #1. We'll make your transfer a short and pleasant trip to your destination. We invite you to experience an awesome personalized customer service with Leo Chavez (Operations Manager), originally from Acapulco, father of two and former District Manager of the Dollar Tree stores in North Carolina, USA. You won't regret enjoying the Riviera Maya with Leo.
Useful Information: Food available for purchase, Activities for older children, Activities for young children
Reviewed October 7, 2017 via mobile

This company is great! Leo called us the day of travel while we were still in the states to confirm our booking. We also got an email confirmation as soon as we booked online. There was a sign with our name on it and a driver waiting for us for our private transportation when we arrived. He immediately helped us with our bags. The car seat for our son was already correctly installed, which was nice. As soon as everything was loaded in the car we left-there was no waiting around. The driver drove well and did not do anything too crazy as we have experienced with other taxi services. The cars were clean and had good air conditioning.He also confirmed our pickup time for departure. Upon leaving, both Leo and the driver were there promptly. Leo even took some pictures for us before leaving the resort. He was very friendly and had excellent customer service! The driver on our way home was again excellent, assured we were as close as possible to the gate, and then asked an airport bag handler to help us. He got our bags down and took them all the way up to the bag drop off area. It really made the whole experience so smooth, which was very helpful considering we had a 3 year old with us. I will recommend this company to anyone due to the excellent customer service and good price--$110 round trip from Cancun Airport to Playa Del Carmen for 3 people plus a car seat.

Very minor suggestions:

-Get newer car seats
-Connect PayPal since it's on the website so we can pay ahead
-The website said we would have a cooler with beer. We honestly didn't want any and we were offered water, which was nice. Maybe the driver had it--we didn't ask but the website said there would be some and I didn't see it.

Again GREAT service! Thanks!!!

Thank Stacey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cancun Private ... B, Manager at MeetPlaya Transfers, responded to this reviewResponded October 9, 2017

Hi stacey, it was a pleasure to be able to meet you and thank you for your comments and recommendations, super Monkey photos, I hope to see you soon in Cancun in Riviera Maya Greetings to your family

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Reviewed October 6, 2017 via mobile

Leo was the best! After a long flight with 4 daughters, we arrived in Playa Del Carman. We arranged for MeetPlaya to pick us up. You never know what you will get when you schedule a shuttle online the night before. We walked out of the airport and we saw a smiling young man with our name written on the board. We were so happy and relieved to see Leo there. He was very professional, not to mention very cute (according to my four daughters). We got on the nice shuttle van, and boy were my kids excited to have a bottle of water and Wi-Fi on the van. We had told them in advance that they need to leave their data off, and only use it when we had Wi-Fi. They were so excited! Leo is very professional, and he knows all about Playa Del Carmen and Cancun. We ended up using him on a tour to the ruins and had a great time. An added bonus is, Leo was our photographer on the trip. He was taking pictures wherever we went. It was nice to be in a foreign country and have the peace of mind that things were trusted inside the van when we would leave things while we were touring. Leo was awesome. If we ever go again, we would make sure and book him. We have referred him to many people. We will plan another trip again, just so we can see our new friend Leo!

Thank janzey4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2017 via mobile

We booked with Leo after luckily finding MeetPlaya with a Google search. We were waiting in FL for our connecting flight to Cancun when we booked. So thankful we did. He was waiting for us when we cleared customs and personally took us to the Cozumel ferry. The customer service at MeetPlaya is outstanding. We highly recommend them.

Thank acooperjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cancun Private ... B, General Manager at MeetPlaya Transfers, responded to this reviewResponded September 9, 2017

Thank you so much for choosing us and the kind comments about the MeetPlaya services. It was a complete pleasure to be part of your vacations. Mr. Copper. I hope to see you back soon in the Riviera Maya :)

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Reviewed August 20, 2017

My friends and I just returned from our trip to Cozumel. We booked an excursion with MeetPlaya. We wanted to tour the area privately and not with a large group of people.
It was the best decision we made the whole trip! Leo was amazing! We toured Tulum, Chichen Itza, Cenotes, and Valladolid. It was a 12 hour day, but didn't feel long at all. Leo was super friendly and very knowledgeable of the area. He is a great photographer too! :) He makes you feel like family.
My husband and I already talked about if we are able to come back one day we will definitely be contacting Leo again! I would highly recommend anyone who is traveling to the Playa del Carmen/Cancun/Cozumel area look up MeetPlaya.

Thank Connie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 17, 2017 via mobile

we had a great time with leo touring myan ruins . He is very nice and courteous, and makes you feel like family. Very knowledgeable and knows all the fun places to go. highly recommend him and his great crew !

Thank Trail535264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cancun Private ... B, General Manager at MeetPlaya Transfers, responded to this reviewResponded August 18, 2017

Thank you so much :) I had a great time too, don't forget you also have a new friend in Playa del Carmen. I hope to see you soon. Cheers!

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