We stayed in a 2 bedroom condo from 12/25-1/1. The rooms and furnishings were ok, but there weren't pillows in the 2nd bedroom (and multiple requests didn't get us any) and the linens were old, stained and rough. Also, there wasn't a phone in the room, so if we needed something from the front desk we had to go down to ask. We asked them to call and confirm our transportation back to the airport and were told they didn't have a phone (but they were nice enough to go to Wicky's and use their phone to confirm for us).
We counted about 90 chairs available - 60 on the beach and 30 at the pool. There were another 60 on the beach, but they were available to Wicky's customers (minimal food/drink purchases are required to use them). There are 66 units at El Faro and another 3 resorts that can use the pool and beach...so there weren't anywhere near enough chairs. And there were maybe 10-15 umbrellas available (again, more at Wicky's). If you hadn't claimed your space by 6:30 or 6:45 a.m. you weren't getting a good location or an umbrella.
- Official Description (provided by the hotel):
- Our beautiful exclusive condominium property is nestled in the heart of downtown Playa del Carmen, and perfectly situated right on the beach. Our 65 suites have a fully equipped kitchen, dining and living room area. The complex is comprised of three buildings, Reef, Coral and Surf, with one, two and three bedroom suites. These individually owned condominiums are spacious and each offers its own distinct style. Owners and guests enjoy our expansive pool, or basking in the sun on our beach front lounge chairs. Enjoy the view from your balcony; the impressive colours of the Caribbean Sea. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Cancelon and TripOnline SA so you can book your Residences El Faro reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Encanto El Faro Hotel Playa Del Carmen
- Residences El Faro Riviera Maya/Playa Del Carmen, Mexico