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“WOW!”

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Banyan Tree Mayakoba
Ranked #2 of 214 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Montgomery, Texas
Level Contributor
204 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“WOW!”
Reviewed February 13, 2011

I travel extensively for my job and rarely am I "wowed" but this resort is amazing. From the arrival and check in to check out...I highly recommend this resort. I traveled for business and it is an ideal property for a high-end incentive or board meeting. But for couples...PERFECTLY romantic. There is so much I could write here but not enough space. The staff "gets it"...great hospitality. Beautiful beach, beautiful accomodations, excellet spa. Oh, and the restaurants...Saffron...incredible!

  • Stayed February 2011, traveled on business
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Helpful?
2 Thank CJMTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,960 reviews from our community

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English first
Brisbane, Australia
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 10, 2011

Went there with my fiancee for a long weekend and I just have to say that it overpassed all of our expectations! Beautiful and spacious room! Excellent service! Its not just a hotel its an experience! It is the perfect romantic getaway.... Not really a family though... Banyan tree has become my new favorite hotel chain!

  • Stayed February 2011
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Helpful?
Thank Christian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nebraska
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed February 7, 2011

My husband and I have been waiting to celebrate our 25th wedding anniversary and 50th birthday. We knew this was going to be the place for us, we just had to make the time.
Mission accomplished.
We were transported by private Escalade to the Banyan Tree. Check in was flawless. We stayed in a courtyard pool villa and it was incredible. Our private indoor and outdoor living space was romantic, relaxing and private. The candles, incense, music, windows, guest amenities, thick towels, slippers, beach totes, flowers, fresh fruit, mood lighting all enhanced the experience.
We stayed one week and never felt as if we needed to leave the property.
The food was lovely. Breakfasts in Oriente are a must. We would arrive around 10AM and eat enough to tide us over until dinner. Don't forget to ask about the sparkling wine cocktail of the morning. For dinner, we ate at Saffron three times, Tamarind and Sands once each, room service twice. In our opinion, there were always enough restaurants open (at least two out of three, plus room service) for options. Do not forget to try the room service option for dinner. Our dinners were delivered hot (not warn) and with all the condiments, candles, silverware, crystal needed for royalty. We ate both of these dinners outside by our pool and jacuzzi.
It you choose to dine outside at Saffron, they have a "moon table" that overlooks the lagoon. Ask for it when you make reservations. It's semi private and extremely romantic.
In the late morning, early afternoon we would ride our bikes to the beach. There were huge loungers with comfy pads and thick towels waiting for us. The beach attendants were helpful with positioning our chairs and beach umbrellas as the sun revolved. Drinks were of high quality (grey goose, herradura, etc.) and plentiful. Often times we would be the last to leave the beach club and they had "spotters" on the path to assist us with finding the way back to our villa on our bicycles.
The spa is incredible. We had several treatments and all were first rate. The actual treatment lasted as long as advertised. The rain forest is an experience. If you indulge in the Valentine's special (3 hrs. of bliss with your companion) it's a private session there.
The exercise room has very nice equipment but is on the small and warm side. This is one of the few recommendations that I would have for Banyan Tree Mayakoba. Enlarge the space and install fans.
The golf course was gorgeous. It is hosting a PGA event later this month. Price was reasonable and the head pro very friendly.
Having stayed at Las Ventanas in Cabo is a close comparison. Accommodation wise, BTM has the most luxurious villas in the market. We will definitely return.

  • Stayed February 2011, traveled as a couple
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Helpful?
1 Thank lrf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
91 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed February 4, 2011

Our stay was Jan. 23- 29th and we had a wonderful time and experience! Villas are truly amazing- very private, wonderful bedroom/beds, rainshower & deep outdoor tub, high ceilings with views to a perfect outdoor/private pool area. Didn't want to leave the Villa but when you did, staff were available to assist with any request. Breakfast buffet at Orient was superb as were the manager and staff- a great way to start every morning:) We only had dinner at Saffron which was a great dining experiece- very romantic and personalized service overlooking the water. My wife had a private cooking lesson- cost $60 (Thai Food) and she was treated like royalty and had a great time with cook/staff. Take the free boat tour (45 minutes) and see the wildlife in the mangroves around the resort- we highly recommend this. Beach Club and beach area a bit small but staff are great and you can always take a walk on the beach! An overall wonderful resort and while we agree with some previous comments about occasinal service inconsistencies, the staff are very willing to address any items brought to their attention. The hotel staff added to the experience as the people were wonderful and we loved talking to them- we will definitely be back and highly recommend this resort- especially if you want a private, romantic getaway! Do try the Spa as it is as good as you will get anywhere! (Laura, Manuel, Marco, and all the other wonderful staff- thank you so much for a vacation of a lifetime! Your Canadian guests_ Dolores & John miss you!

  • Stayed January 2011, traveled as a couple
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Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 4, 2011

This resort truly is. The villas are spacious, comfortably appointed and very private. The courtyard area of the villa we stayed in was so nice, we spent several afternoons just hanging out there. The staff is professional, friendly and attentive without being over-bearing. You get the impression that they truly care, not just seem to. The overall design and architecture of the buildings and property is superb, the perfect blend of Asian and Mayan esthetic. The planners took special care to preserve the natural environement and natures abounds. The whole place exudes tranquility. We enjoyed the food, especially the breakfast buffet that satisfied a wide variety of international tastes. We wished that The Orient (breakfast restaurant) was open for dinner as well offering an additional option for dining. The hotel staff were very accommodating and made sure that our needs were met. Ask, and anything you wanted was yours. We especially want to thank Laura, the concierege, for all that she did to make our stay so wonderful. Other notable staff that we'd also like to thank are: Alejandro, Carlos, Eduardo, Ernesto, Federico and Omar, but there are many others whose names we cannot recall. Thank you, thank you for making our much needed vacation so wonderful. We look forward to our next visit, hopefully soon!

  • Stayed January 2011, traveled as a couple
    • Value
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Helpful?
Thank aboutfacenj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york city
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 2, 2011

This hotel is a budding star. The concept is brilliant. The Villas are huge and self contained. Outdoor bathtub, spa, pool, and great big lounge beds. Very clean. We were outside at all times - riding our bike to the ocean and sitting in our back yard, bathing in our outdoor tub. The messages and spa services are outstanding. The only drawback is the service - well intentioned but needs refinement. Responses to requests were usually really slow or flawed. All was done with the best intentions and a graceful smile - so it is hard to criticize them. I believe that with time, they will work out these kinks and this place is a winner. The food is adequate but could be better. Saffron is the only restaurant we really liked.

  • Stayed December 2010, traveled as a couple
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Helpful?
Thank bluehorizen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed February 1, 2011

I would avoud this place like a plague, i had my room turned down the first night and as i left for dinner, i forgot something and when i walked back to my room i saw about 8-10 people in the bushes outside my balcony window and the turn down service inside.. They are all working together to clean out the rooms.
I had camera stolen and diving gear stolen. A watch and some other items.
The hotel takes guest to a fake police center that they control and help to cover up the crimes..
I would avoid this place even if you think it looks pretty and good.
Most of these other reviews are by their staff who post them..

  • Stayed September 2010
    • Value
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Helpful?
28 Thank Brockxerox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review, February 11, 2011
Dear Brockxerox,

Thank you for your posting but I do think that this is a misplaced comment as incident as described here has never happened.

Anybody bothered by this comments.

I would like to ask to get directly in contact with me.

Thank you.

Maximilian Lennkh
Vice President
Area General Manager
max.lennkh@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Mayakoba

Property: Banyan Tree Mayakoba
Address: Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 118
Official Description (provided by the hotel):
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 118 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Inspired by the interior courtyards of houses in the Far East, each villa is discreetly built to blend with the landscape, integrating the interiors and their idyllic surroundings. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility. ... more   less 
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico

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