We just returned from a wonderful stay at the Banyan Tree Mayakoba, to celebrate my birthday. I truly wanted an amazing vacation, so I did my research prior to deciding where to go and read tons of reviews. If you are looking for a relaxing, secluded and romantic place then this is the place to go because there is not much else going on.
The Sands Beach was our absolute favorite place. Jorge, Juan Manuel, Alex and Charlie where absolutely the best and took excellent care of us during our stay. Jorge and Alex even indulged us in a friendly game of volleyball on the beach. Be sure to take advantage of the sea kayaks and snorkeling with Juan Manuel. Amazing!!! These guys truly made us enjoy our vacation.
We truly enjoyed the food at the restaurant. This was the only place you could actually eat Mexican food in the entire resort, which was somewhat disappointing. We were disappointed it was not opened for dinner, as we would have eaten there every night.
The music played in the restaurant was disappointing.
The Pool - We only stopped by the pool on our last day. We were hungry and did not want to eat at any of the restaurants, so we ate from their menu. Ivan was great, attentive and friendly. The food was also not bad but expensive $22 for a burrito. However, I would have paid that much to eat the same thing for dinner in the restaurant. This was also the only place that seemed to play better music.
Saffron- We ate here our first night on the recommendation of Karla during check in. We arrived to find that we were the only people in the restaurant. This would have been fine but at times there would be waiters standing next to the door, almost as if guarding the place which made us uncomfortable. The food was delicious and Nadia did an outstanding job.
Upon our initial arrival, I was told there was a waiting list for the bikes, but we would be able to get them the next day. That never happened. We did not have bikes during our entire stay, but that was just fine as we enjoyed walking around the resort.
Unfortunately, two items turned up missing from our villa. We initially thought we might have lost one item as we could not image that anyone would take anything, but when a 2nd item turned up missing the next day we knew it was not a coincidence. We reported this to the front desk and spoke with security. Security told us they would conduct an investigation and keep us appraised, but that never happened. I felt as if they did not believe us. Why would we make up a story for such small items, when we were paying a lot of money to stay at the resort? Also, not once did we receive an apology from any of the staff or any offer of replacement.
Oriente: enjoyed the breakfast. A great selection of food and beverages. The service was a bit lacking when it came to getting coffee. We also had dinner but were disappointed with the menu choices, a bit too fussy with items on the menu that we had not idea what they were.
Tamarind - We went there for dinner but again were disappointed with the choices. So we ended up having dessert, which we wonderful. I would recommend the lemon pie.
La Copa - We went there every night and were the only people there most nights. The last night there was a Mexican band playing music on the terrace which was a refreshing change.
The music piped in the main areas as well as the restaurants seems to be off the same CD. While this might be fine in the rooms, I almost felt as if the music was putting me to sleep at times a bit too bizarre for my taste.
- Official Description (provided by the hotel):
- Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 118 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Inspired by the interior courtyards of houses in the Far East, each villa is discreetly built to blend with the landscape, integrating the interiors and their idyllic surroundings. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility. ... more less
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- Also Known As:
- Banyan Tree Mayakoba Hotel Playa Del Carmen
- Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico