We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfection”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Banyan Tree Mayakoba
Ranked #3 of 210 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Perfection”
Reviewed July 20, 2013

The best place to start is the lobby. You are welcomed by a huge pond full of lillies as you drive up. When you step out of your car, you are greeted by your "resort host." He/she escorts you to one of about twenty couches for check-in (huge lobby, especially compared to the Rosewood). You receive a complimentary shot of green juice (something delicious and healthy apparently) and cold lemongrass-scented towels. The resort host takes your passports and says she'll return shortly. In the meantime, you are left to stare at this stunning banyan tree in the center of the lobby lagoon. There is a boat that transports guests between the beach and the lobby and another boat (Mayakoba Connection) that takes you between the resorts. After getting checked in, the resort host gives you a quick tour of all the different places that you can see from the lobby, including four restuarants, the lobby terraces (a great venue for the rehearsal dinner), and the pool near the lobby.

We were then escorted to our room by out resort host in a golf cart with our bags. Every room has a huge private plunge pool that overlooks the lagoons. We saw three different rooms. Standard room, still with the huge private pool. Courtyard suite, heated private pool, jacuzzi, and a separate living area with a day bed, another TV, minibar, coffee maker, etc. And a townhome with three bedrooms (master, another king, and a room with two twin beds), three bathrooms, a dining room, living room, and a rooftop terrace with a rooftop pool overlooking the lagoon and the Greg Norman golf course. I promise you this place is amazing!

We also met with the wedding planner at Banyan Tree. Mieko made our stay magical and continues to help us plan our dream destination wedding. Mieko is as good as it gets and for anyone wanting a destination wedding, you must consider Banyan Tree. Owing so much to Mieko and those who assist her, the professionalism, communication, attention to detail, thoughtfulness, and care exceeded my every hope and expectation.

Other comments about Banyan Tree...We ate at Saffron and Tamarind, both were beyond amazing. Breakfast at Oriente was beyond compare...delicious. We would get sushi as a snack each day at La Copa Bar where there is a cigar roller every night. Wonderful atmosphere. Two pools, both with swim-up pool bars.

No surprise, but the service is also amazing here. The lovely staff passes around popscicles, free mixed drinks, etc. poolside throughout the day. As another example, after we came back from wedding planning on Friday, the whole suite was lit with candles, rose petals on the bed, and, a romantic bath (tubs at Banyan Tree are all outside...super cool) with rose petals, a bottle of wine, chocolate oil, the whole sha-bang. We also came home the last night to chocolate covered strawberries from Mieko as a thank-you. The resort definitely let's you know you're in good hands. (Another couple came to the resort and asked about a unique brand of black out shades before arriving. The hotel not only had purchased the shades at no charge but also put velcro on all the curtains to ensure no light got in...this place earns its 5 stars and with a smile all the while.)

Like the other Mayakoba resorts (we also stayed at the Rosewood), food and drinks are rather expensive. $15 mixed drinks are the norm. Champagne is outrageously priced. Essentially, not worth even ordering unless you want to pay $24 a glass. Food at La Copa (for snacks) was about $12-$15 for sushi rolls. Dinner is where they get you though. If you have a couple of drinks, no way to get out under $100 a person. Nevertheless, the food and accompanying service is well worth the expense.

After our stay at the Rosewood, I thought that nothing could top it. I could not have been more wrong. Banyan Tree is beyond magical and romantic and actually has a more lively vibe. My fiancé was sold by the pool bars and food; I was sold by Mieko and the resort's zen elegance.

If you can't decide between Banyan Tree or the Rosewood, go with Banyan Tree. Although you really can't go wrong, Banyan Tree is everything and more. A lovely experience that we can't wait to share with our family in friends.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ColleenDFW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,078 reviews from our community

Traveler rating
    1,741
    216
    81
    26
    14
See reviews for
459
1,221
23
106
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (420)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
New York City, New York
1 review
Reviewed July 20, 2013

I recently spent a weekend with my husband at the Banyan Tree Mayakoba. It was wonderful! The Villa was fantastic The master bedroom was luxurious. The living room was so comfortable and the views were great. The private swimming pool was our favorite place. It was completely private. One also had great views of the natural environments of the beautiful resort. The breakfast buffet was super tasty and there was so much variety of food. The service was everything you could expect from a luxury resort and more.

We had a great time. It was a way of getting back to nature with all the possible luxuries. Staying at the Banyan Tree was a truly wonderful experience.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank magdalenadec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 5 Contributor
49 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 19, 2013

I have decided to take my time in writing this review, since the experience was so amazing it is still with me. The hotel is every superlative that can be given to a hotel. Rooms, wait thats not an adequate word, house is more like it are amazing. The furnishings, the grounds, the design, the bathrooms, the separate building with dining area and couch are amazing. The private pool is exactly what it is advertised to be, nothing short of perfect. This is NOT a plunge pool, it is a very nice sized pool, with separate jacuzzi. The privacy level is unparalleled in any hotel I have ever stayed in. The staff will NOT enter unless they call the room from outside the door. What a nice touch. The walls to the outer garden of the house are high and private. The garden is completely enclosed. Total privacy and comfort. I would say this is an adults only property, it is not geared towards kids at all. The pool is accessible from the bedroom! The hammock outside the bedroom is heavenly. The service is par excellence, quiet, unassuming, and gracious. The check in experience was totally seamless. The pool area is gorgeous, yet not used much since private pools are in every house. The spa was AMAZING. The beach is either a short boat ride or golf cart ride away, and gorgeous. The restaurant was beautiful. What can I say, it was really the most perfect weekend getaway for me and my wife. I cannot wait to go back, I think this will become a yearly tradition to recharge the batteries. If you are looking to just relax, unwind, and have one on time with your spouse in total comfort and privacy, this is the place.

Room Tip: Spa pool villas are well worth it.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bobbyz51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Chester, Ohio
Level 2 Contributor
1 review
Reviewed July 17, 2013

My wife and I stayed at the Banyan Tree Mayakoba from July 8 to 12, 2013. It was simply the best, most relaxing, and luxurious vacation we’ve ever experienced. Our main goal was to have a quiet, relaxing, and somewhat secluded vacation while also having the amenities of a luxury resort.

Check-in: Greeted immediately by the hostess. She was very welcoming and extremely pleasant. We sat in the open-air reception area as we were offered a refreshing drink. She asked for a credit card to which incidentals would be charged to. I asked her to please reconfirm that our reservation reflected that we prepaid for our villa as I didn’t want to run into any complications during check-out. She returned quickly with our credit card and confirmed that our villa was prepaid. We were then transported by buggy to our villa.

Villa: We opted for the Spa Pool Villa. The primary building houses the master bedroom (TV), bathroom, indoor shower (with rain shower head + hand held shower head with excellent water pressure), huge outdoor bathtub (completely walled in and private), outdoor shower, and walk-in closet. The Pavilion consists of a glass dining room table and 4 chairs, large lounging couch, TV, wine fridge, and mini-bar. The upstairs portion contained 2 spa tables, 2 lounge couches, and shower. The courtyard contains the large pool, Jacuzzi, 2 sun loungers, and small table with 2 chairs. The pool is even larger than we expected from seeing photos. The pool was heated, even in July. My guess is that it was set somewhere in the range of 85 to 88 degrees. No chill at all getting in. The Jacuzzi was HOT. My guess is it was set above 100 degrees. Oddly, it was very nice once you got used to it. However, we were told upon our villa walkthrough that we could request the temperature changed in both the pool and Jacuzzi. Special note on the privacy: For the Spa Pool Villas, you back up to the lagoon. Boats go by all throughout the day. If you are on the lounge chairs or standing, you can see them quite openly. If you are in the pool, you cannot.

Restaurants: We only ate at 2.5 of the restaurants. We ate at the Oriente for the buffet breakfast every day. The selection and quality of food were excellent. There were various selections of American, Asian, and Mexican cuisine. Everything from fruits, pastries, meats, sushi, breads, etc. The Sands restaurant has dinner 2 nights a week. We at lunch at the Sands located at the beach. The food and service were again excellent while sitting in a relaxed and comfortable setting. With 2 entrees and a drink each, we spent about $85 for lunch. I stated 2.5 restaurants because 2 nights a week, the Sands has a BBQ buffet set on a rooftop near the reception area (not at the beach restaurant). The food was excellent. There was an appetizer table, main course table where they had the grills and you could choose from multiple cuts of steak or multiple selections of seafood which included lobster tails and the largest shrimps/prawns we’ve ever seen, and then a dessert table. This was the most expensive meal we had. Including tax, service charge, 1 alcoholic drink each, and tip, we spent approx. $220.

In Villa Dining: We ordered in villa dining 3 of the nights we stayed and breakfast on our last day. The service is beyond your typical hotel room service. The staff member comes in with a large basket, and lays out your entire meal setting. The menu is fairly large with American, Mexican, and Thai fare. Each time, the service and food was excellent. Through the 3 times we ordered in villa dining, we had quesadillas, steak, lamb, salads, chicken, skewers, and a variety of desserts. Our bills, including taxes, charges, tips (no alcohol) ranged from $130 to $160.

Beach: The beach area is away from the main property and requires a buggy ride or bike ride, unless you really want to walk it. There is a simple pool, the Sands restaurant, and the beach of course. We were greeted by a staff member and we requested to sit on the beach. Cristiano escorted us to the beach and setup the umbrellas to provide shade. This was where we had our only disappointment. Although the water was nice, it was very difficult to get into. After a few steps into the water, there was a line of very small rocks and pebbles. Once you got through that, there were large and sharp rocks everywhere. We walked quite a way down the beach to find a decent sandy area in the water to get in. In speaking to the person operating the jet skis, we were told that the rocky conditions can change often, especially after storms.

Pool: This was our favorite part of the resort. The Reflections pool area was amazing. Very large, heated nicely, swim up bar, and fairly private lounge areas where you could setup for the day. Service was beyond excellent. Cristiano, who was also at the beach the day before, helped setup our lounge area, adjust the umbrellas, and switched out towels as needed. Cesar, who we praised on our survey at the end of our stay, was amazing. He provided us drinks as needed, took our lunch orders, and provided very friendly conversation. He made us feel like we didn’t have a care in the world.

Resort: This resort is sprawling and easy to get lost in. Aside from the restaurants, it was difficult to tell there was anyone else staying here, yet we were told by multiple staff members, that there were about 125 guests during the week we stayed. Very beautiful and well maintained throughout.

Weather: At the beginning of July, it is HOT. However, with the pools, in villa pools, and beach (somewhat), the heat is easily tempered. The forecast during our week showed chance of rain and storms the entire week. In reality, it rained the 1st day we arrived for about 15 minutes and that was it. There were some overcast skies, but hardly any rain at all.

Bugs: Not as bad as we expected for this time of year. We both ended up with about 6 or 7 mosquito bites, but we also did not walk around much at night.

Service: Easily one of the highlights of our stay. Every single staff member we encountered was extremely friendly, attentive, and professional. Tip: If you have something planned for the day after breakfast at the Orient, just tell one of the servers (or most times, one of the servers asked us if we had plans). This way, they will setup transportation for you. One day, we said we would like a cab into Playa Del Carmen, and another morning, we said we wanted to go to the beach. One of our servers would set up the transportation for us (either having called a cab for us, or taking us to a buggy for beach transportation).

Playa Del Carmen (5th Avenue): The 2nd day of our stay, we went into Playa to walk down 5th Avenue. We arrived around 11am and stayed for a few hours, walking, shopping, and visiting Playa’s beach. There are many beach clubs along the beach where, for a fee, you have lounge chairs and beach service. Many people talk about the hawkers along 5th avenue. I just view it as people just trying to make a living, but it can get a bit annoying. Not so much from the shop owners, but more from the folks who are trying to sell excursions and such. We found that these people are a bit more pushy and will follow you for a little bit. I would just smile and say no thanks.

Room Tip: Spa Pool Villas back up to the lagoon. Although it's fairly private, you can see the boats go b...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Playa del Carmen, Mexico
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 16, 2013

My wife and I recently spent a weekend at Banyan Tree Mayakoba. The villa was extremely comfortable and, in truth, luxurious. In particular, we enjoyed the private swimming pool. We also had a dinner in the villa and found the room service food to be superb, much better than the most touted restaurants in Playa del Carmen. The breakfast buffet was also varied, abundant and very tasty.
Mayakoba, where Banyan Tree is located, is a most spectacular setting. It is the home to numerous birds and animals. One of the highlights of our stay was the ecological guided boat tour of the manmade canals and tropical wetlands. (Aaron, skipper and guide, did a great job in both English and Spanish). The hotel´s beach is also great.
All in all, Banyan Tree Mayakoba lived up to its expectations and more.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank juan d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemont, Illinois
1 review
Reviewed July 16, 2013

Our vacation was way too short! This is an amazing hotel complex. The staff is most gracious and professional, in every department! I would highly recommend this hotel to get away with your loved one, it was one of the best vacations we have ever had.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
Thank PaulGrande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 15, 2013

We stayed at the Banyan Tree Mayakoba for our honeymoon. We enjoyed a private villa with our own pool, hammock, dining room, outdoor bath, and walk-in shower. The property is saturated with an incredible staff of friendly, service oriented people. Rafa in the Oriente was our server almost every day. He ensured that I was able to eat a great breakfast regardless of my dietary restrictions (vegan). The chefs were not only accommodating, they were talented too. I felt like I was treated like royalty (when most restaurants offer simply a zucchini and squash pasta with an air of how you've inconvenienced the kitchen). We loved the Mayakoba connection, a boat that takes you around to the other 2 hotels on the property. We normally take excursions on trips but this hotel property is so amazing with beach front property, an infinity pool looking over the ocean, and great restaurants; it's hard to want to leave at all. There was a great deal of natural wildlife and the Banyan Tree's eco-centric mission is well maintained too. My husband loved the PGA golfing, too. I was able to enjoy a Thai massage in their gorgeous spa villa with a traditional Thai masseuse. They do not miss a detail at the Banyan Tree Mayakoba. I wish we had more hotels like this stateside.
We highly recommend going into Playa Del Carmen, as well, for a break from paradise. It's a fun shopping area and it's always good to support the local people.

Sidenote: We did not love the Fairmont on the only trip we took to their beach. It was less friendly and there were a lot of families wrangling children. We never made it to the Rosemont.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.3 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#10 of 210 in Playa del Carmen
3,974 reviews
4.1 mi away
Mahekal Beach Resort
Mahekal Beach Resort
#27 of 210 in Playa del Carmen
2,727 reviews
5.5 mi away
Rosewood Mayakoba
Rosewood Mayakoba
#1 of 210 in Playa del Carmen
1,696 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 210 in Playa del Carmen
3,189 reviews
4.5 mi away
The Royal Playa del Carmen
The Royal Playa del Carmen
#11 of 210 in Playa del Carmen
16,032 reviews
6.7 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,880 reviews
Show Prices
Show Prices
Show Prices

Been to Banyan Tree Mayakoba? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Banyan Tree Mayakoba

Property: Banyan Tree Mayakoba
Address: Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 118
Official Description (provided by the hotel):
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 118 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Inspired by the interior courtyards of houses in the Far East, each villa is discreetly built to blend with the landscape, integrating the interiors and their idyllic surroundings. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Booking.com, Orbitz, Sabre Hospitality Solutions, Expedia, Hotwire, Cheap Tickets, Cancelon, TripOnline SA, HotelsforEveryone, HotelQuickly, getaroom.com and Evoline ltd so you can book your Banyan Tree Mayakoba reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing