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“Wonderful and Confusing?”

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Banyan Tree Mayakoba
Ranked #2 of 213 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed February 4, 2013 via mobile

Magnificent property! You drive up to the remarkable entrance, drive up to a perfect staff and whisked away to your gorgeous room that has a private pool. We were upgraded to a room that had a pool pavilion , again unbelievable! We were stunned at beauty! Off to the beach? Not a lot of beach? Ok, how about the beach club pool? Packed, full, no place to lounge, small. Ok, maybe resort pool? No sun hitting lounge chairs. The nice attendant said there are no chairs in the sun just the baby pool area which is kinda out in the middle of everyone! You may ask why not the pool at your room! While our room and pool were awesome the water was fairly cold (not heated) and we had nowhere to soak up some sun due to the proximity of the room location to the sun. On day 2, I asked the desk if we could use the other 2 properties pools ( Rosewood and Fairmont ), I was told they frowned on that. I get back home and read a huge article in my papers Sunday Travel section and it states that you do have access to other pools? Not sure? Overall, we had a great experience , it is very expensive but the rooms and service are outstanding. I think we are more small boutique hotel seekers instead of the over the top wonderland.

  • Stayed: January 2013
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1  Thank Daryl D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this reviewResponded February 12, 2013

Dear Daryl D,
I would like to thank you for taking the time to write on Trip Advisor about your experience regarding your recent visit to Banyan Tree Mayakoba, and also for the good comments about our service and hotel facilities.
Your remarks are very much appreciated as the help us improve both our service and our product. In regards to the use of the other hotels of Mayakoba: sorry that the information has not been correctly provided to you.
It will be a pleasure to welcome you back soon to our hotel.
With best wishes
Maximilian Lennkh
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,259 - 1,265 of 2,178 reviews

Reviewed February 3, 2013

OK - I am writing this review whilst still at the resort under the beautiful Cabana in the garden of our villa - so am still nicely chilled before returning to reality and Cancun airport tomorrow! This is like a little bit of Thailand in Mexico. The service is outstanding from every single member of staff - always smiling and always wanting to help. As other reviewers have commented this does come at a 5* price as well - but we feel it's worth it for the sheer calmness and peace felt here. The massage I had in the Spa was absolutely heavenly - I felt like a new woman! I loved the boat service from the dock in reception taking you down to the beach. (Lunch at Sands looking out over the sea is to be recommended especially the lobster tail salad). Having been here for a week we decided to try another of the resort's 3 hotels for dinner: the restaurant (El Puerto) at the Fairmont hotel which was also excellent and which I highly recommend. There is also a Rosewood Hotel here - we didn't try it but it also looks excellent. Our villa was a garden villa - I know there are bigger villas - but we feel this suited us perfectly and it's location was ideal.
The pool in the grounds of our villa is certainly big enough to take a swim in but at this time of year the water is just a little too cold. I think in the height of summer it would be bliss!
I'll post this review now before I get the bill on check out tomorrow!

  • Stayed: February 2013, traveled as a couple
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Thank JAP25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this reviewResponded February 28, 2013

Dear JAP25,

On behalf of the Banyan Tree Mayakoba, I wish to thank you for taking the time to share your comments about your stay with us.

We were delighted to read that you enjoyed your stay and that your Spa experience was meeting your expectations. Your description of our hotel is exactly what we are working for and it is a compliment for me and my associates to receive such a compliment.

Hopefully I can meet you in person on your next visit at our hotel.

With best wishes,
Maximilian Lennkh
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2013

As one writes reviews there is a subjective part that needs to be very carefully conveyed.
This hotel is as close as it gets to a perfect experience. Yes its expensive. But everything has a price! This hotel is for sure worth every single dollar in the value equation. The grounds are beautiful and serene, staff is most attentive and always cordial, food is excellent, the spa is amazing. The only problem is leaving the resort and coming back to reality. Therefore, I can’t wait for my next stay!

Room Tip: Larger villas are well worth it!
See more room tips
  • Stayed: December 2012, traveled on business
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4  Thank H0telJunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this reviewResponded February 12, 2013

Dear H0telJunkie,
On behalf of the Banyan Tree Mayakoba, I wish to thank you for taking the time to share your comments about your stay with us.
We were delighted to read that you enjoyed your stay with us. I appreciate your positive notes about the hotel, and I was very happy to read that you liked the villa, the grounds, and other facilities.
Thank you once again for sharing your experience with others, and I look forward to welcoming you back to Banyan Tree Mayakoba.
With best wishes
Maximilian Lennkh
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2013

We stayed at the banyan tree 2 yrs ago and had great exp. We came back this year, and we were excited for a wonderful exp again. Unfortunately so much has changed for the worse. Our room wasn't ready when we arrived, they made us wait hour and half, after being exhausted from the travel. Rooms smelled musty, place is getting tired, upkeep obviously lacking. Also service took forever when called.
Add to that, as we were stepping into car to go home, someone came with a paper, they forgot to charge us for a beer, after spending close to 1,000.00 night. Way classy!!
I'm currently looking for a new romantic spot!!

Room Tip: Look for diff place
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  • Stayed: January 2013, traveled as a couple
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4  Thank Charny J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this reviewResponded February 12, 2013

Dear Charny J,
Thank you so much for taking the time to write this review of our hotel. Your remarks are very much appreciated as the help us improve both our service and our product.
The items you pointed out on a critical term we are going to review and find ways to improve.
Please let me know when you will be back to our property and I will personally make sure that your next visit will be a perfect one.
With best wishes
Maximilian Lennkh
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Stamford, Connecticut, USA
1
Reviewed January 30, 2013

The hotel accommodations for this wedding was of the highest class. Handling 200 people as one group is not easy but the Banyan Tree succeeded. From cleaing the villa, spa reservations, booking activities, room service, etc the Banyan Tree always delivered the ‘5’ Star service. I recommend anyone to stay here.

  • Stayed: January 2013, traveled with friends
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Review collected in partnership with BanyanTree.com
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this reviewResponded February 12, 2013

Dear visitor of Banyan Tree Mayakoba,

We really wish to thank you for taking the time to share your experience in Banyan Tree Mayakoba with others.

Our real commitment is the comfort and the genuine care of our guests. It is of great satisfaction that our customers perceive our efforts well.

Hopefully we may welcome you back soon for another trip to our resort.

With best wishes
Maximilian Lennkh
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2013

We stayed here for a "destination wedding" which was at the hotel. Everything was very nice - the staff, the villas, the spa was fantastic! Very nice beach and each villa had there own private pool! Great time

  • Stayed: January 2013, traveled as a couple
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Review collected in partnership with BanyanTree.com
1  Thank Jennifer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this reviewResponded February 12, 2013

Dear visitor of Banyan Tree Mayakoba,

On behalf of the Banyan Tree Mayakoba Family, we wish to thank you immensely for taking the time to convey information on us to the readers.

I look forward to welcoming you back to Banyan Tree Mayakoba soon.

With best wishes
Maximilian Lennkh
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
New York City, New York, USA
1
Reviewed January 29, 2013

Fabulous great food amazing service and the whole mojo is fantastic.... Will be back.... Not cheap but worth the $$$$$$$$$. THe experience of biking golf and beach was great. All the help staff was hopitialble and graciuos. The rooms smeel alittle musty but alittle incense works....

  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this reviewResponded February 12, 2013

Dear visitor of Banyan Tree Mayakoba,
Thank you for your valuable feedback on Trip Advisor regarding your recent visit to our hotel. We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments about our hotel services and associates.

I look forward to welcoming you back for your next adventure.
With best wishes
Maximilian Lennkh
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#11 Family Hotel in Playa del Carmen
Price Range: $670 - $1,868 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 122
Official Description (provided by the hotel):
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 118 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Inspired by the interior courtyards of houses in the Far East, each villa is discreetly built to blend with the landscape, integrating the interiors and their idyllic surroundings. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility. ... more   less 
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico

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