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“Stunning” 5 of 5 bubbles
Review of Banyan Tree Mayakoba

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Banyan Tree Mayakoba
Ranked #3 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
A TripAdvisor Member
“Stunning”
5 of 5 bubbles Reviewed September 23, 2012

Staying at Mayakoba was an experience I wont soon forget. The level of customer service was off the charts. I need to point out 4 exceptional people. Dassi for giving me the best massage that I have ever had. Francisco at check in . Rafa at The Sands restaurant. Antonio for bringing our delicious coconut drinks on the beach. Our villa was fantastic. This was my first visit to Mayakoba, I cant wait until I can go back.

  • Stayed September 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with BanyanTree.com

Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this review, October 3, 2012
Dear viajero de BanyanTree.com

Thank you very much for your review on your resent trip to our hotel.

All of our associates are appreciative when they receive complimentary comments like yours, and the fact that you have named some of them makes them feel even prouder.

I am happy to note that you enjoyed your stay and please do let me know when you come for a second visit.



With best regards,

Maximilian Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,891 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (378)
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English first
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 22, 2012

I cannot rave about this resort enough! The stunning villas with private pools and outdoor bathtubs, the perfect white sand beach, the friendliness of the staff, the incredible service, the lush landscaping, the architectural details, the over-the-top brunches.... Our hosts, Priscilla and Francisco, were both extraordinary, and took care of our every need. I have been to Banyan Tree 3 times and plan to return soon!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with BanyanTree.com

Helpful?
1 Thank 2014alice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this review, October 3, 2012
Dear Viajero de BanyanTree.com

On behalf of Banyan Tree Mayakoba, I would like to thank you for visiting us again. Your nice notes have been shared with our staff, thank you for taking the time to write about your stay with us.

We hope that we will be able to welcome you back for a fourth stay to our resort and we will make sure your stay is nothing else but a amazing experience again.

Wit Best Wishes,

Maximilian Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed September 21, 2012

i was told about the beauty of the hotel , but it overcome my expectations
the privacy of the villa is so good, the kindness of people, the beach, the services, i dont have any complaint . is simple amazing

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with BanyanTree.com

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this review, October 3, 2012
Dear viajero de BanyanTree.com

On behalf of the Banyan Tree Mayakoba, I would like to thank you for letting us know that we have exceeded your expectations.

We hope that we will be able to welcome you back to our resort.

With best Regards,

Maximilian Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, U.K.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 19, 2012

We as a family enjoyed a 5 day vacation at the Banyan Tree Mayakoba. The standards of accommodation and service were of the highest standard and in addition the staff always managed to personalise thir approach which added to the overall experience.

  • Stayed September 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank RobertLondon00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this review, October 3, 2012
Dear RobertLondon00

Thank you very much for coming with your family to Banyan Tree Mayakoba and for writing on Trip Advisor about your great experience.

It is nice to know that you have enjoyed our service and the hotel facilities.

We all are looking forward to welcome you soon again,
With best regards

Max Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed September 11, 2012

Amazing! Great rooms, great service. Delicious breakfast, lunch and dinner. We really enjoyed our stay here, also the spa was incredible. Highly recommended for a quick getaway and honeymoon style trip, even if you go with other couples. There is time to be alone and to be with friends if you want.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with BanyanTree.com

Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this review, October 3, 2012
Dear viajero de Banyan Tree.com

It is of great satisfaction for me to know that you have really enjoyed your time at Banyan Tree Mayakoba.

Thank you for your recommendations for other guests.

I hope we will be able to welcome you again soon,

With best Regards

Maximilian Lennkh
Vice President
Area general Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed September 11, 2012

This property is absolut paradise, Banyan Tree knows how to treat their guests. As soon as you enter the hotel, the staff is very nice. The room is beautifully decorated in a thai chic style, the pool is heated and the villa is private. Can you ask for more?
The pool near the beach is amazing and the view is breathtaking. The breakfast buffet was delicious!! the restaurants for dinner were a little expensive, but worthy.
Definitely the BEST anniversary ever!! Can't hardly wait to come back :)

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with BanyanTree.com

Helpful?
2 Thank Alejandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this review, October 3, 2012
Dear Alejandra G

Thank you for choosing the BanyanTree Mayakoba Hotel for celebrating your wedding anniversary. It is an honor to serve you during such a unique event and to know that we have made your stay a memorable experience.

Awaiting the moment of welcome you again,

Wishing you all the best,

Maximilian Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed September 9, 2012

This hotel is stunning in every way. As you enter the grounds, you know that this place is special. The building is beautiful and the check in process is quick and easy while you sit and wait on comfortable chairs.
We stayed in a garden room villa which was very well equipped. It had a lovely pool and the villa itself was roomy and decorated in a contemporary asian style. I really enjoy using the complementary products that they provide you with when you stay in Banyan Tree hotels. The bed was very large and comfortable and we slept well whilst we were there.

We had room service one evening and then ate at Saffron on our second night. The room service was quick and efficient but not cheap. A burger was $29 USD. The food at Saffron was amazing! I had the grouper and pineapple and my boyfriend had the beef curry. Both mains were delicious and the starter and deserts were also very good. I would definitely recommend the Mayan mojito which comes in a martini glass. The breakfast was the best I have seen in a large hotel. The selection was huge so we couldn't have asked for more.
William at the reflections pool bar is worth speaking to. He is so knowledgable about the area and different drinks. We had a real education with him on different spirits one afternoon. He also makes a great cocktail.

My one criticism: when I booked this hotel I had to give my credit card details which I believed was to cover the room rate for the stay and then any other extras would be paid for on departure. However, I was surprised on our last day that we had not been charged when I booked the villa and we had a huge bill for the entire stay to pay. This left me with a bitter taste in my mouth at the end of our stay which is a shame as our actual experience on Banyan Tree Mayakoba had otherwise been excellent. However discovering that I had in fact not paid for the hotel ruined my last day here which meant that I couldn't wait to leave. I think that the process needs to be made much clearer when guests are booking their rooms with a credit card that they aren't actually paying for the hotel at all.

On payment, be aware that several taxes are added to the bill including a government tax, VAT and a service tax/charge which amounts to an extra 29% on top of your quoted room rate. The hotel says that all of these charges are mandatory but neither of the 2 other accommodations that I stayed in whilst I was in Mexico added these on. This really makes a difference to the amount that you pay. I was not impressed. Maybe this isn't a problem in the other BT hotels. I stayed at the Bangkok Banyan Tree 2 years ago and they certainly didn't charge for these extras.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Twiggy84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this review, October 3, 2012
Dear Twiggy84

Thank you very much for your feedback on Trip Advisor and for praising our bartender William, your nice comments were shared with all associates, and of course with William, and his supervisor.

We appreciate very much that you took the time to write your impressions on our hotel. In regards to the charges which were processed only on the last day, this is the normal and correct procedure, your credit card is only used before to guarantee the booking. The tax and other charges are communicated in writing to all guests from the very beginning and are also clearly spelled out on your reservation confirmation.

I sincerely do hope that we will be given the opportunity to welcome you back again.

I remain with best wishes,

Maximilian Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Mayakoba

Property: Banyan Tree Mayakoba
Address: Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 118
Official Description (provided by the hotel):
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 118 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Inspired by the interior courtyards of houses in the Far East, each villa is discreetly built to blend with the landscape, integrating the interiors and their idyllic surroundings. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility. ... more   less 
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico

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