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“Unbelievable Resort!”

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Banyan Tree Mayakoba
Ranked #3 of 209 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Unbelievable Resort!”
Reviewed September 14, 2011

We just got back from our honeymoon at Banyan Tree Mayakoba and my wife and I absolutely love this place - I cannot overstate this enough. This is easily the nicest resort/hotel we have ever stayed at, and although we normally would not have been able to afford such a nice place, they were offering great deals since this is their low season. Since it was the low season, we also had the resort all to ourselves for the most part as they told us only ~ 15% of the resort was occupied. Although it is not a large resort, the off season feel really made it feel like a boutique resort and all the more special! Here were the most impressive aspects of this property in our opinion: 1) the service was absolutely top notch with a staff to guest ratio that was unbelievable (again partly due to low season). They made us feel like VIPs at every single turn, and we were only staying in the (least expensive) garden villa. Everyone was extremely courteous and always willing to help a hand or do whatever they needed too to wait on you hand and foot and pamper you to the max. 2) the room and resort architecture/layout/scenery was amazingly beautiful and inspiring. This place was every bit as good as the pictures look in the internet and better. Apparently it is only 2 years old and one of the newest resorts in Playa del Carmen. Banyan Tree is top tier Asian resort chain that specializes is expansive and decadent villas instead of typical room layouts. Their resorts seem to be just as nice as Four Seasons, St. Regis, Ritz, etc. but have an amazing uniqueness about them. Our villa was a complete sanctuary of peacefulness and romance, and we found that we ended up just camping out there often even though we are generally the adventurous, want to get out types. Otherwise, the resort and all the common areas was almost completely open-air and done very tastefully in a mexican/asian theme that was very attractive. Mosquitoes were around, but were not nearly as bad as we though they'd be. 3) the food was amazing at all of the restaurants for breakfast, lunch (although the breakfast would often hold you over), and dinner, and although the breakfast was included, the dinners were very expensive (but worth it in our opinion). And lastly, 4) the beach was our favorite place. This is a great resort to go to if you really want to unwind, relax, and check out mentally. Although the beach is not next to the main resort (and is short bike or buggy ride away - this was actually kind of nice because it made the resort feel more expansive and "broken up"), it is accompanied by a wonderful restaurant, infinity pool on the beach (with great swim up bar), and a lovely little beach with wonderful staff. The only drawback was that getting in the water was a little tough because of the rocky seabed right as you walked in (it got much better once you got a little bit). Otherwise, we felt like rockstars on our beach bed/lounges with umbrellas, getting food and drinks served to us and pampered like none else. It truly reminds you of a Corona commercial. Other than that, we'd recommend you ask for a villa that is close to the main facilities since some can be on the "outer loop" and require a bit more walking to get to all the amenities. Make sure you visit the spa if possible too since Banyan Tree is world-renowned for this. If the services are too expensive, try the Rainforest experience at the very least, which is very affordable. The weather was great for us, and going in to Playa and doing some of the surrounding activities was a blast as well. We recommend trying the Mayan restaurant Yaxche in Playa for great cuisine and El Fogon if you are looking for true great mexican food at this common local eatery. All in all, we were absolutely captivated by this place and are already trying to figure out when we will be back. It was absolutely the best vacation we have ever had, and we would be saying that even if it wasn't our honeymoon!

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
4 Thank Scott L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Value
  • Cleanliness
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A TripAdvisor Member
Reviewed September 14, 2011

Overall great resort with excellent staff. Beautiful, quiet resort

The only 2 negatives are 1) the expense ($17 for a Pina Colada) and and 2) the lack of variety in dining options. The lack of variety is compounded exponentially if you don't eat seafood.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review, September 27, 2011
Dear Trip Advisor member

I wish to thank you very much your feedback in regards to your experience with us over the recent days.

I am very sorry you felt that the dining options here are limited as you have the other restaurants of the Fairmont and Rosewood Hotels close by and with this there are doing 6 restaurants at your disposal to choose from.

I am very glad that you did find our other hotel services satisfactory and I look forward to welcome you back to the Banyan Tree Mayakoba and the Riviera Maya.

Thank you for bringing your experience to our attention. We hope to have the honor of welcoming you back to Banyan Tree Mayakoba, allowing us the opportunity of providing you a truly wonderful and memorable Banyan Tree experience.

Best Regards,

Maximilian Lennkh
Vice-president
Area General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, CA
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 13, 2011

Perhaps the hotel is too large, to have the service to go with the pricetag. It is architecturally dramatic and huge. The room is very pretty. (Had two attack mosquitoes and a TICK on the curtain visible at the time of being shown the room.) Staff were nice, but overworked, not calm and relaxed. Beach had rocks under the water, not visible from the photos. Hard to walk into the water without water shoes. I also found the guests were not really the people I would have expected with the high price tag. (A lot of smokers - at meals, the beach etc Cough Cough) The spa was pretty but none of it acceptable without a current reservation. (Not the same as Rosewood up the street) Romantic meal at Saffron on the water.

For the same price I felt Rosewood was dramatically better.

Room Tip: EVERYWHERE you go here needs a golf cart pickup arranged by phone. Pick a room by the main building...
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  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Michelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review, September 27, 2011
Dear Michelle

Thank you for your valuable feedback on Trip Advisor regarding your recent visit to Banyan Tree Mayakoba. We appreciate the detailed report, and your positive as well as critical about the hotel.

We do hope that we will have the opportunity to welcome you back to the resort and make your next stay nothing but a pleasurable experience.

Best Regards,

Maximilian Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
Reviewed September 13, 2011

I came to stay at this place during my summer vacation on June. I heard lots of recommendation and i saw lots of thumbs up for this place. So i finally decide to see myself. From the front desk to my room, everything is magnificent. I was speechless at how beautiful the resort is. Definitely one of the best resorts in the world. The service is superb. I can feel like it is my home away from home. The money i spent is way worth it compare to the service i received during my stay. Definitely must a place to staybif you happen to go to Mexico.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikeyMikie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review, September 27, 2011
Dear MikeyMiki

Your remarks are very much appreciated as they help us to keep our staff encouraged and happy to know their efforts cause excellent results.

I want to thank you for the opportunity to prove that the comments you previously have read were written not without reason, and I am glad you had a great experience with us.

Sincerely

Maximilian Lennkh
Vice-President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, FL
Level 4 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 12, 2011

My husband and I celebrated our 10 year anniversary at this wonderful resort in Mayakoba, Mexico, 10mins from Playa. We had a Garden Villa, it was incredible, this place oozes romance and serenity everywhere. The beach is not adjacent to the property, but it is a quick golf cart or bike ride away. Besides you can always leave your bike anywhere on the property and ask for it to be taken back to your room so you can bike to the beach, and if you've had one too many tequilas @ the beach you can take the golf cart back to you room. The breakfasts are amazing!!! The variety is great and it really can be like a brunch style breakfast to keep you full till dinner. The food from Room Service left much to be desired, it was nothing special, but the service was top notch. I particularly enjoyed the SPA more than anything else at this resort. I had a full morning of treatments that ended with a Thai expert giving me a massage....OH BLISS. It was heaven. My husband and I did the couples circuit (which is $40.00 per person I think) and that was a great and more economical option both of us. I researched all the hoteld in PDC and ultimately decided to go all out and come here....I am so glad I did.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Tita1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review, September 27, 2011
Dear Tita1795

Thank you very much for selecting our hotel for your Wedding anniversary and to let some other customer know about your recent stay with us. The time you took to do so is much appreciated.

I want to mention that we try to hire the best trained personnel, and that our spa therapist are all trained in Thailand before they come to Banyan Tree Mayakoba.

Looking forward to be given the opportunity to welcome you back again soon,

Sincerely,

Maximilian Lennkh
Vice-President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 12, 2011

We stayed in the banyan tree begin sept in a spa pool villa. The villa is very spacious with a massage place on top of the roof.
Includes a swimming pool and jacuzzi (privat of course)
So if you are into a romantic place to stay : go for it!
The reception and guest services are very good and discrete.
The restaurants are ok but not top. The small snacks with your aperive at the beginning of your meal are always(!) the same. So difficult for a chef to make something creative as starter? Same at the end of your meal with your coffee.... Whole week the same sweeties. ...
We did the romantic boat trip with diner in the evening : DO IT ! Very special!
Also one evening we tried the in house villa dining with privat bbq..... Also this I can advise to do.
Nice thing is that you can hire bikes to travel through the hotel ( beachclub (which is very good!) is 7 minutes biking away) so some sporting is done meanwhile
If you do not like to bike, no worry : more then enough staff in golfcars to drive you around, just call them....

Ohhh just a special applause for the cleaning service of the rooms! Very very good!

Room Tip: We stayed in villa 702 and this is at the end of the resort so very quiet and spacious. Go for it
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  • Stayed September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank StevenVHG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review, September 27, 2011
Dear StevenVHG

It’s been wonderful to read your nice comments about the villas and staff. I am glad to know that you hade a very romantic stay. Please be assured that we will be happy to have the chance to welcome you back again and to offer you a magic time.

With best wishes,

Maximilian Lennkh
VicePresident
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 11, 2011

Beautiful villas, well appointed and very private. The service is excellent and you will not want for anything. This a great place for a romantic getaway for a few days. While they reportedly require that you dress elegant for dinner, this is not at all the case. You can dress very casual for dinner in any of their restaurants provided you keep it tasteful. The food is very good (a bit costly, especially for Mexico). We highly recommend this resort.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
Thank Happy_On_Vacation_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review, September 27, 2011
Dear Happy on Vacation

On behalf of the Banyan Tree Mayakoba family, I wish to thank you for taking the time to share your recapitulation about your recent stay with us.

We were delighted to read that you had a real romantic stay. I appreciate your positive notes about the hotel.

I look forward to welcoming you back to Banyan Tree Mayakoba.

Best Regards,

Maximilian Lennkh
Vice President
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Mayakoba

Property: Banyan Tree Mayakoba
Address: Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 118
Official Description (provided by the hotel):
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 118 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Inspired by the interior courtyards of houses in the Far East, each villa is discreetly built to blend with the landscape, integrating the interiors and their idyllic surroundings. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility. ... more   less 
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico

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