Beautiful views, comfortable room, family friendly activities, excellent food!
However...minor improvements on the following: room service: quoted 40 minutes for room service breakfast, we received it in 1.5 hours and items forgotten - bacon, salt/pepper, tortillas; room maintenance: replenishment of soap/shampoo/washcloths/towels is inconsistent; service on beach & at pool: staff does not proactively attend to you, as we had to seek them out for beverages, food service and towel service. It was only when the manager showed up on the beach did we receive service. It also seemed as though staff was highly attentive to anyone that spoke spanish. Perhaps it is a matter of feeling more comfortable with those that speak Spanish.
We leave in three days...I hope there is some improvement.
Otherwise, great environment for families.More
- Breakfast included