This was my first stay in Mexico but have stayed in many elsewhere. The location is brilliant, with a beautiful beach like walking on flour. There are 7 restaurants to have an evening meal and they are generally fantastic - especially Autor, Lucca and Piaf. The rooms are really spacious and the beds are super comfortable. There are activities in and around the pool if you want to get involved and there was a BBQ and a show (gymnasts, magic etc) on the beach every lunchtime.
What really sets this hotel apart is the service. We wanted 2 rooms, one with a king bed, one with 2 queens, both with an extra single bed and the rooms to be connecting. Despite the hotel being full this is exactly what we got and then they let us have one of the rooms for a fairly late checkout. The staff remembered our names and even what we liked to drink - their customer service is top class.
Drawbacks? Not much - we were told by our travel agent that all non motorised water sports are free, but in reality this didn't include sailing and "All inclusive" doesn't include tips.
- Official Description (provided by the hotel):
- Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more less
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- Also Known As:
- Grand Velas All Suites And Spa Resort, Riviera Maya
- Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
- Grand Velas Hotel Riviera Maya
- Grand Velas Riviera Maya Playa Del Carmen, Mexico