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Grand Velas Riviera Maya
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Reviews (3,541)
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1,687 - 1,692 of 3,541 reviews
Reviewed July 10, 2014

We love the service, the pools, the food, the rooms. We'll continue to go, but over the years they have been cutting back on special touches. They used to provide a wonderful lavender spray for the linens--no more. The mouthwash is terrible---don't try it. The toilet paper is rough and obviously the cheapest brand.
Worst change: they CHARGE for internet usage. Guests cannot use the business center (for even 10 minutes) without a hefty charge. They need to take a clue from Marriott and other resorts. They should not charge this much for a vacation and have this insulting charge added on. We would rate them Excellent if it weren't for this terrible policy. All the guests discuss it and find it to be very bad form.

Concierge services are the best ever and we look forward to seeing them every year!!

  • Stayed: October 2013, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
5  Thank Candice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2014

Great resort. Amazing restaurants- some of the best food I've ever had. Not a place for those seeking night life - pretty low-key after sunset. Pool was one of the best I've ever seen. Spa amazing - treat your wife! Service - concierge for you hallway - was amazing. Absolutely first class all the way.

Minus a star for charging for internet service. For the all-inclusive premium you pay, you should not be charged for wifi in my opinion.

  • Stayed: May 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2014

My mother, my sister in law and I spent a wonderful week at Grand Velas Riviera Maya. The resort was extremely well run and well kept. The rooms were very clean and the hotel staff was very courteous and catered to our every need. We stayed in the Grand class and each room had its own private plunge pool. We would return and stay in the same area. The food was excellent at all of the restaurants on the property. Marco was also an excellent server at the pool in the Grand Class. We would highly recommend finding Marco to serve you!

  • Stayed: June 2014, traveled with friends
    • Value
    • Rooms
    • Service
Thank B8951UCamandac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2014

I cannot say enough about how wonderful this resort is! From the very first moment we arrived, we were treated like royalty, and this continued for the entire week that we were there. We stayed in the Grand Class section (adults only) and would highly recommend splurging for the ocean views and quiet atmosphere. The concierge staff were always so helpful in answering any questions we had or giving recommendations. Ana and Claudia were especially kind and helpful. They truly made our vacation amazing and unforgettable! Everyone throughout the resort has a smile on their face!

The food at Grand Velas is fabulous. We tried every restaurant except for Cocina de Autor and loved every experience. The food presentation was beautiful and the quality of food excellent.

We especially loved the atmosphere at the Grand Class infinity pool. We spent most of our afternoons enjoying the perfect views, relaxing pool, and great service (special thank you to Carlos for this). The beach is also beautiful and clean. Grand Velas works very hard to keep it that way. I walked up and down the beach and found that nearby resorts were full of seaweed and people had to wait in lines for food/drinks. Not us! We were well taken care of and had the best beach by far. I also enjoyed the free kayak rentals...nothing quite like it!

This was truly a trip of a lifetime. It may be more expensive than other resorts, but the experience is worth EVERY PENNY! I am already saving up to visit again! Thank you Grand Velas, for a beautiful experience!

  • Stayed: June 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Nichole E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2014 via mobile

The lush vegetation, gorgeous entrance, the grand lobby with breathtaking views. If that's not enough for you, the delectable cuisine and superb service are just one of the many reasons why Grand Velas riviera Maya is above the rest, on a class on its own. From the moment you enter the property, you will be treated as if you are the only guest at the hotel. The accommodations are way above standard, and please don't leave without visiting the Spa.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Alb0871
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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