I've been traveling to the area for 8 years and have stayed at numerous resorts. Grand Velas is the one resort that sates my "wander lust". There is no need to test the waters at any other resort. Every single detail - from being greeted by my name as I stepped out of the transfer van, the dedicated concierge who checks your needs daily, the dining service, the food, pool concierge, luxury amenities in room, surreal grounds, infinity pools. Even the Mercedes Benz shuttle van that takes you from Zen to Ambassador leaves you with an impression with its cinnammon scented incense. I have witnesses the staff treat each and every guest as if they were the only one here. Assisting families with children manage their strollers, carrying your buffet plate to your table, holding your arm as you step out of the transfer shuttle. All these details contribute to a feeling of well-being and true relaxation.
Bravo to the management of this superb resort. Thanks to Marcos (my concierge during my stay) and to all the staff. You transformed my stress within hours of arrival. Still have a few days left and plan to indulge in the opulence that is Grand Velas!!!
- Official Description (provided by the hotel):
- Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more less
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- Also Known As:
- Grand Velas All Suites And Spa Resort, Riviera Maya
- Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
- Grand Velas Hotel Riviera Maya
- Grand Velas Riviera Maya Playa Del Carmen, Mexico