I felt extremity spoilt staying at this resort. All the staff were very attentive and clearly well trained in customer service.
All the restaurants were very enjoyable and the food exquisite. One of our regular locations for lunch was the Bistro by the adults only pool. Not only a great setting and fresh tasty food with a menu of endless choices but great staff. We were attended to by Daniel each day. He was very well presented, polite and very professional. He remembered our favourite lunch and beverage choice and replenished water and drinks without us asking. Thank you very much for your personal touches and jokes!
The resort was one of the best we have stayed at. The beach was wonderful, wide, clean and perfect for swimming.
The resort grounds were very well kept and the rooms very comfortable indeed.
It was truly an amazing experience.
Emma & Chad
- Official Description (provided by the hotel):
- Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more less
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- Also Known As:
- Grand Velas All Suites And Spa Resort, Riviera Maya
- Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
- Grand Velas Hotel Riviera Maya
- Grand Velas Riviera Maya Playa Del Carmen, Mexico