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“You pay top dollar for a great place”

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Grand Velas Riviera Maya
Ranked #3 of 209 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Petaluma, California, USA
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“You pay top dollar for a great place”
Reviewed October 26, 2013

We enjoyed our vacation and experienced no problems. The rooms, food and service are all truly great. But at $800 per night you expect nothing less. There is no room for error and no perceived value. The Asian restaurant was a highlight and we spent a couple of days hanging out at the zen pool because it was so quiet and relaxing. We had a wonderful trip but would consider other hotels for our next vacation.

Stayed February 2013, traveled with family
Helpful?
3 Thank jkpetalum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Director General at Grand Velas Riviera Maya, responded to this review, November 5, 2013
Thank you for your commentary and for selecting Grand Velas for your relaxing vacation. We are pleased that you experienced that the suites, food and service was great, and as you mention you would expect nothing less for your investment. It certainly is our goal in providing you a worry and problem free vacation. Our three different ambiences offer you a selection of experiences and our Zen area seemed to be a great fit for you and your family, which by the way has suites of the same size and with the same amenities that those on the beach and will cost you $200 less per night. Of course as you know there are many resorts in which to select, and expect a perfect vacation, however if you are so inclined to consider Grand Velas in the future, I will personally be at your service to ensure your continued comfort and satisfaction. Thank you again for your patronage.
FERNANDO GARCIA ROSSETTE
DIRECTOR GENERAL
GRAND VELAS RIVIERA MAYA
fgarciarm@velasresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Mexico
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 23, 2013

I cannot get enough of this hotel and I could write a review that goes on and on about every tiny detail....I really could, but I think it will be much more helpful to my fellow travelers to keep it short and sweet.
You need to know the following: You WILL be blown away when you stay at this hotel! It WILL be an unforgettable experience and you WILL want to come back!

The staff is SUPER friendly and offers superb service that is not only warm and friendly, but feels 100% genuine. You can tell staff at this resort is not only trained to make guests happy, but they ENJOY their jobs and truly LOVE to go above and beyond the call of duty to make guests feel comfortable and relaxed. I traveled with my mom and my daughter (14 months). We had an amazing "Girls Weekend" The staff took care of us at every turn without overwhelming us. From the moment you arrive you know you are in paradise. We stayed in an Ambassador room with a Spectacular ocean view. Food is delicious! Be sure to try the Lychee Martini at Sen Lin - the Asian Restaurant and the Mango Margaritas at Frida - Mexican Restaurant.
Once again - I could go on and on with details, but I would love for all of you to be as wonderfully surprised as I was....I cannot wait to go back!

  • Stayed October 2013, traveled with family
    • Value
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Helpful?
Thank LG_Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Director General at Grand Velas Riviera Maya, responded to this review, November 5, 2013
We at Grand Velas are very happy that your “Girls Weekend” was a smashing success. The level of satisfaction that flows from your expressions has us, as an organization, feeling very proud. I am glad that you had the opportunity to enjoy some of our more tropical libations. We are always incorporating unique and innovative new cocktails. Our goal is to continue to generate pleasant surprises on a daily basis for our guests, just as we did with you. And we do that so you can feel that your decision in selecting Grand Velas was the correct one. Thank you for your motivating observations, and we will do our best in making your next visit to Grand Velas as unforgettable as this one.

FERNANDO GARCIA ROSSETTE
DIRECTOR GENERAL
GRAND VELAS RIVIERA MAYA
fgarciarm@velasresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hermosillo, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 23, 2013

I was responsible of organizing an anniversary vacation for my wife and me, and 5 other couples. We wanted to relax, have a worry free vacation and have a great time. Certainly GRAND VELAS is the perfect place…. The accommodations are outstanding, the SPA unbelievable (certainly one of the best of the world), the F&B excellent in all of the restaurants and the staff, housekeeping and concierge do a great job to make your experience unforgettable. They will go all the way to accommodate you in any request, they will take care of everything you need and made restaurant and spa reservations, schedule transportation or sign you up in one of the activities.

This was our second time in the hotel, and for sure it will be our next time.

Sincerely,

Mario Mendez D

  • Stayed September 2013, traveled as a couple
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Helpful?
1 Thank Mario_MendezD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Director General at Grand Velas Riviera Maya, responded to this review, November 5, 2013
Thank you Sr. Mendez for your stellar review on your anniversary celebrations here at Grand Velas this past month. I am glad that your experience was as good as you describe it, especially since I am sure your recommendations were a main decision maker with your friends. That is truly our every day goal. Our team of coordinators, along with our in house staff pride themselves in their efforts to exceed the expectations of your invitees so that you can enjoy more personal time, and of course for you to garner the kudos from your group for a job well done. Sr. Mendez, we thank you so much for selecting Grand Velas as your anniversary setting. I am glad that we were able to create some long lasting memories for you and your friends. Congratulations again on your anniversary.
FERNANDO GARCIA ROSSETTE
DIRECTOR GENERAL
GRAND VELAS RIVIERA MAYA
fgarciarm@velasresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 22, 2013

Let me just start by saying what a wonderful experience we and all of our guest had at the Grand Velas. Everyone keeps talking about how amazing it was. When I woke up the first morning being back home I told my new wife I wanted room service or to walk down to Azúl oceanside buffet for and amazing breakfast by the ocean and then realized it was over and Azúl would be a long walk, lol. We are already so excited for our complimentary one year anniversary trip that we have already booked the trip and invited most of bridal party to join us.

Kristin's aunt who attended our wedding is a top international motivation speaker who has been asked to give her recommendation/ analysis of the Grand Velas to two large international corporations. These companies plans to bring several hundred guest for a corporate retreats. Kristin’s aunt had a wonderful experience while on the property.

Kristin and I were initially concerned due to the fact that we had some trouble with communication and some of the contract negotiations. Kristin and I now have complete faith in recommending the Grand Velas because no problem went unsolved and that Helia Corona, Diana Rodriguez & Rebecca Gonzales along with their entire team had the highest commitment to excellence. We feel 100% confident in recommending the Grand Velas, Rivera Maya to anyone who has this on their list of possible places to get married or to just have an amazing vacation. Once again we think it’s completely necessary to thank this amazinf team of women Helia Corona, Diana Rodriguez & Rebecca gonzales and the entire Grand Velas Staff who made the Grand Velas, Rivera Maya the BEST choice!

Please allow me to finish by thanking everyone who was involved in our wedding at the Grand Velas. Our friends have been making comments on Facebook like "wedding of a lifetime”, "wedding of the century", "best wedding ever", "No detail over looked" "we've gone to 3 weddings at the Grand Velas and this was by far the best", "The most fun we've ever had at a wedding"... The list goes on and on. So, thank you, thank you, thank you from the bottom of our hearts for working with us on all the tough points along the way and giving us a day that we will never forget! Words do not truly express our gratitude.

Room Tip: The Grand Velas is divided into 3 sections or ambiances as they call them the ZEN (off the beach, no...
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  • Stayed August 2013, traveled as a couple
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Helpful?
4 Thank courtneys829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Director General at Grand Velas Riviera Maya, responded to this review, November 5, 2013
Please allow us to give you a heartfelt thank you for having selected Grand Velas for your magnificent wedding and also for the glowing review on TripAdvisor. Your review, along with the many photos that you so kindly share, happily shows the cherished excitement of your special day along with the splendid enjoyment of the wedding group throughout your celebratory stay. We are overjoyed that even after months since your return home, that you and your invitees still passionately talk about your marvelous event. Please be assured that the Grand Velas representatives mentioned in your review will be commended for their contributions in preparing your special day, and also for helping to make your whole stay very memorable for the rest of your lives. Your heartfelt gratitude that you give in your comments will create a genuine pride amongst our staff. And on behalf of all our employees Courtney and Kristin, we send to the both of you our sincere appreciation for having allowed us to host your special day. And we so look forward to receiving you and the wedding party again, on your one year anniversary. Congratulations on your beautiful marriage.

FERNANDO GARCIA ROSSETTE
DIRECTOR GENERAL
GRAND VELAS RIVIERA MAYA
fgarciarm@velasresorts.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 22, 2013

We stayed at this resort for a wedding. The resort is beautiful. Unfortunately 2 hrs after our arrival, coming out of the hotel shuttle bus, my friend broke her foot. She had to be on a wheel chair throughout her stay. The hotel did not accommodate their comfort. They could have offered to change their room from the 2nd floor level to the 1st floor, so that they did not have to walk the long hallways to take the elevator, or better, they could have move them to the main bldg(Ambassador), so that they did not have to take the shutle bus twice a day. Since it was the hotel's fault that she fell down!! by not putting the steps at the bus!!

  • Stayed October 2013, traveled with friends
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Helpful?
4 Thank guita d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Director General at Grand Velas Riviera Maya, responded to this review, November 5, 2013
Thank you for posting your observations concerning the incident of your friend. It is important to note however, that the attention that your friend received during her stay was very extensive and also very much appreciated by her, as she so mentioned to the manager of the Zen ambient Heriberto Cota, where she resided. Her assigned butler, Marco Molina was also constantly checking her well being. Unfortunately, we did not have any suites available on the ground floor, but we offered her the option to move to the ambassador area, which she decided not to. At no time did she ever show any inconvenience for residing in our Zen section. As our cherished guest, she was completely attended to from hospitalization, medicines, transportation and in her general comfort and well being.
As human beings, there are unfortunate, unplanned occurrences that confront all of us from time to time, but one can be rest assured that here at Grand Velas, we react in a most professional and caring manner, because the health and well being of our guests is truly paramount for us.
FERNANDO GARCIA ROSSETTE
DIRECTOR GENERAL
GRAND VELAS RIVIERA MAYA
fgarciarm@velasresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, OK
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 12, 2013

We were celebrating a milestone birthday along with our wedding anniversary, and we couldn’t have made a better choice. “Paradise on Earth” is the way I would describe the Grand Velas Riviera Maya. The staff had thought of everything – no detail was left unattended. Marco M. (our concierge) was most helpful, and Arturo and Aaron (at the Zen pool) made sure we wanted for nothing. Eduar, Jose, & Francisco at the SinLin restaurant made this birthday truly special, and Maribel (at the reception desk) ensured our transfer back to the airport was seamless. The accommodations were beautiful and elegant, but what makes Grand Velas so special is the people. We definitely plan to return, and when we do, we hope to see the employees we met there, as all of them helped make our trip truly memorable.

  • Stayed October 2013, traveled as a couple
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Helpful?
1 Thank Lana E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Director General at Grand Velas Riviera Maya, responded to this review, November 5, 2013
Thank you Lana for your truly inspiring comments on your special vacation. There are many elements to a resort that can be pleasing to the eye, at Grand Velas we try to think about our clients to stimulate the senses. But as you so kindly pointed out, it’s the personnel that complement our stunning property with its personalized professionalism. Our staff puts emphasis on the individual details that culminate in an effortless and unforgettable experience for our cherished clients such as yourself. We are pleased that you would definitely return to Grand Velas, and Arturo, Aaron, Eduardo, Jose, Francisco and Maribel along with the rest of our 1,200 employees, look forward to hosting you again in the future. Thank you kindly for your motivating review.

FERNANDO GARCIA ROSSETTE
DIRECTOR GENERAL
GRAND VELAS RIVIERA MAYA
fgarciarm@velasresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 8, 2013

I stayed at this hotel in August for five days. I can't say enough about the excellent food at the restaurants. We ate at Frida, Sin Lin, Piaf, and Cocina De Autor for dinner. They were all excellent! I can't pick a favorite. Service was amazing at every restaurant. Avoid Azul unless you are a fan of buffets. I found the food to be very average. Bistro is great for breakfast and lunch! Daniel was especially helpful at Bistro in making sure all our needs were met!

Nice, quiet resort with adult only section. The spa is AMAZING! Definitely arrive over an hour early to enjoy the water journey! Beach was beautiful with plenty of chairs to accommodate all guests! Rooms are spacious and very nicely finishe. I would definitely return!

  • Stayed August 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank MC412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Director General at Grand Velas Riviera Maya, responded to this review, October 14, 2013
Thank you for taking the time in expressing your pleasure over your vacation with us at Grand Velas. We are pleased that you were able to enjoy all of our dining options and some of our spa treatments. You are correct when you say that you must take advantage of the water journey. One can figuratively lose themselves in the pleasures that involve this controlled cycle. And once the preplanned ritual is completed, you are ready for your rejuvenating spa treatment.

It is pleasing to read that you would definitely return to Grand Velas, and please do not hesitate to contact me when you decide to relive these fond memories. Again, thank you for your kind words.

FERNANDO GARCIA ROSSETTE
DIRECTOR GENERAL
GRAND VELAS RIVIERA MAYA
fgarciarm@velasresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Velas Riviera Maya

Property: Grand Velas Riviera Maya
Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Official Description (provided by the hotel):
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico

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