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“Top-notch in every way!”

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Grand Velas Riviera Maya
Ranked #2 of 210 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Jersey City, New Jersey, United States
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Top-notch in every way!”
Reviewed September 13, 2013

Grand Velas really blew us away!! Like many other reviewers have mentioned we too were iffy about booking an all inclusive, so glad we did. My husband and I stayed at GV the end of August for 5nights for our Babymoon. We stayed in the Zen section of the hotel which we loved. I was worried when booking the Zen area and originally thought it was to far away from the beach and I wouldn't like hopping in and out of a shuttle while pregnant. I didn't not mind the shuttle ride at all, shuttles were always there, we never waited longer than 2 minutes for ride. Most of the time we were the only one's in the shuttle and the ride was just a few minutes to other sections of hotel. I recommend saving the extra cash and booking in Zen, we really loved our room with plunge pool (we never used it). It was quiet and set in the beautiful jungle. The lobby and grounds were immaculate and the service was impeccable. The room was spacious and modern, bed was divine (want to go out and get us a king bed).

Hands down some of the best food I've ever eaten. My hubs and I are real foodies and spoiled with great food living in NYC. Food was really amazing at the resort and we were totally surprised by how much effort and thought was put into every dish we ate. Ditch the breakfast buffets and eat at Bistro every morning in Grand Class section of hotel. Sooooo good and beautiful view overlooking pool and beach. My hubby enjoyed the cocktails and I must have drank 100 virgin Pina Colada's, very good!Pool food was great, Ceviche's amazing! We really loved all the restaurants except for italian ( Luppo). Food was not bad but not great either, pizza was ok. Big fans of tasting menus and Cocina De Autor was fantastic, meal was up there in my top 5. Sen Lin was scrumptious, peking duck is the move. Piaf was beautiful and I enjoyed every bite while listening to the violinist.
The service at the hotel is unlike any other resort we've been to. Cold towels and ice pops/fruit at the pool. Ice bottles of water as soon as you sit down. Never finished a drink without a refill not on its way .The staff is all so happy and friendly. At dinner each night, we were given a special dessert congratulating us on the new family, which was very sweet and appreciated. Some reviewers have mentioned they disliked that an itemized bill was given at the end of each meal. We did not mind it, could be a little confusing at first but We tipped at every meal 10% off the bill. And felt it was so very deserved by the staff, they really went above and beyond to make us happy.
You must try the Spa. AMAZING. Best massage I've ever had and spa facility is gorgeous, worth every penny. We also paid for private transportation to and from hotel, worth it and super easy.
Don't have any doubts about booking GV, really top-notch resort, service and food. You must give it a try! We can't wait to return.

  • Stayed August 2013, traveled as a couple
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Helpful?
9 Thank Elise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Director General at Grand Velas Riviera Maya, responded to this review, September 29, 2013
Thank you Elise for your informative review on your vacation with us in August. We are pleased that you made the decision to try an all inclusive, and honored that you and your family selected Grand Velas. It is easy to see in your description that everything was top-notch and worth every penny. We hope that your return is soon, and that your next visit is just as satisfying as your first. Thank you again for your comments and also for your delightful photos.

FERNANDO GARCIA ROSSETTE
DIRECTOR GENERAL
GRAND VELAS RIVIERA MAYA
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English first
Dana Point, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 7, 2013

We just had our wedding at the Grand Velas in August 2013. We could not have chosen a more beautiful resort with exceptional service couple with amazing food. We were hesitant at first to go to an all inclusive hotel but it was the best decision we could have made by choosing the Grand Velas Riviera Mayan.

Our guests were happy and our wedding event was perfectly executed. We love our wedding photographer Andrei who works at the resort, our wedding coordinator Helia was so thorough, responsive to all my e-mails and very sweet to work with, we could not have a better minister then Gino who did an amazing job, memorized the entire ceremony and perform the wedding by heart, and our room concierge Jesus at the Zen Suite provided exceptional service, always happy with great follow through with any requests. We thoroughly enjoyed our experience staying at the Zen Pool Suite and Ambassador Suite as both offer very different feel. We highly recommend this resort for any occasion.

K&J
Orange County, CA

Room Tip: We love the romantic feel of the palapas covering the wooden walkway of the Zen location best becaus...
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  • Stayed August 2013, traveled as a couple
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Helpful?
2 Thank Kieu D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Director General at Grand Velas Riviera Maya, responded to this review, September 12, 2013
Firstly, we would truly wish to thank you for selecting Grand Velas as host for your wedding. You may have investigated various possible venues for your special day and in reading your review it is evident that you feel that you came to the right decision. The goal of Grand Velas is that your wedding day, and the entire experience for you and your guests be an unforgettable one, as we realize that this is one of the most important dates of your lifetime. Thank you again and congratulations on your newly formed matrimony.



FERNANDO GARCIA ROSSETTE
Director General / Managing Director
Grand Velas RIviera Maya
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Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 5, 2013

Firstly let me say this place will blow you away. The best of everything , just book it you won't regret it. All of the staff were excellent but some deserve a special mention so here goes Neftali from ambassador pool , Cristobal from the gym , Daniel , Bardo and Trinidad from bistro , Adan from piano bar , David our concierge and Donato , Angelica and Fernando off the beach also Francisco from Sen Lin. Thank you also to the hotel manager who always asked if everything was ok and if we needed anything , the staff here are a credit to the hotel . WE WILL RETURN. By the way we spent three weeks here this time and didn't find one thing to complain about. It is as good as you can imagine.

Room Tip: We saw all 3 sections and all were excellent rooms although couldn't justify the extra expense f...
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  • Stayed August 2013, traveled as a couple
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Helpful?
2 Thank Jamie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Director General at Grand Velas Riviera Maya, responded to this review, September 12, 2013
Thank you Jamie for your choice of resorts for your 3 week stay in Mexico. When selecting an ideal place to spend an extended holiday, one must take into account the variety that is offered in order that the experience does not become repetitive and routine. Your quality review is proof that Grand Velas has a varied selection of public venues, restaurant options and activities, so that every day of your stay is unique and fulfilling. Thank you also for the special mention of the employees that contributed to your fine vacation. Your review is the perfect motivator for an already dynamic staff.

Warm Regards
FERNANDO GARCIA ROSSETTE
Director General / Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level 3 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 3, 2013

I had already spent a week scuba diving in Cozumel and thought that anything could beat that experience, but the Grand Velas Riviera Maya was almost as good as meeting a marine turtle on your first dive!

Room Tip: You cannot miss: any room is great. But if you really want to have the BEST experience, try a room w...
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  • Stayed February 2013, traveled on business
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Helpful?
1 Thank IsaMacieldeSa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Director General at Grand Velas Riviera Maya, responded to this review, September 12, 2013
Thank you for your colorful comparison to our beautiful resort. Indeed, we try to provoke some extraordinary surprises for our guests, and I can note from your description that we truly succeeded with you and your family. Grand Velas and Riviera Maya readily await your return, ready with new experiences and natural pleasures. Thank you again.

Best Regards
FERNANDO GARCIA ROSSETTE
Managing Director / Director General
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 4 Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 3, 2013

I actually went to Mexico in January 2012 with a good friend, but the only options I had for this review were end of year. The road to the hotel goes through a breathtakingly beautiful jungle, the rooms are super comfortable, the infinity pool is even more inviting than the blue sea. Room service and hotel staff is impecable. All in all, me and my friend felt amazingly pampered and had a great time. Would definitely go back any day.

  • Stayed October 2012
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Helpful?
1 Thank nicoleta-nicoleta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Director General at Grand Velas Riviera Maya, responded to this review, September 9, 2013
Having our guests feel pampered is one of our goals and the pleasures that you experience are from the combination of product and ambience. We put an abundance of planning into the gardens for the purpose of inspiring your senses throughout your entire stay with us. No matter what part of the resort you may find yourself, it does have a tranquilizing effect. The paradise of which you describe in your title is very much a combination of culture and luxury. Thank you for your splendid comments and we wish to be your hosts again in the future.


FERNANDO GARCIA ROSSETTE
Director General / Managing Director
Grand Velas Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, CA
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 3, 2013

A fantastic travel experience! Amazing culinary options, world class service, where the staff and i mean everyone, is trained to truly exceed guests expectations, I was there to lead an executive seminar and we were all delighted. The beach is wonderful, the various pools and exercise facilities are spectacular. There absolutely nothing but great comments from the experiences we all had. I highly recommend this all inclusive resort to any one who is looking for a truly amazing resort experience.

Room Tip: Beach front rooms
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  • Stayed August 2013, traveled on business
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Helpful?
Thank cemarin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Director General at Grand Velas Riviera Maya, responded to this review, September 9, 2013
We are pleased that your executive seminar was a success. You are correct in saying that our personnel are trained to exceed the expectations of our guests. We wish not only to provide an impeccable service, but an extraordinary experience that will not be easily forgotten. It would be difficult to find a better setting to hold a seminar with all the luxurious surroundings that you find at Grand Velas. Thank you for your valuable comments.


FERNANDO GARCIA ROSSETTE
Director General / Managing Director
Grand Velas Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glenview, Illinois
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 3, 2013

My family and I stayed at the Grand Velas all inclusive this August. We had the time of our lives.
The service was terrific, including the staff lifting my daughters 350 lb wheelchair in and out of the vans so that we could enjoy all the restaurants and the spa. The food was wonderful, we especially loved Frida's. The room service was great and the lunch at the pool and beach were perfect.

We are a family of five with teenagers and they loved all the activities available and the smoothies! We took advantage of all the services including the trainer (he was great), the work out area and the spa was so fabulous that I will return for the massage.

We highly recommend this all inclusive for any occasion. Go, you will not regret it.
Worth the money.

Room Tip: Family friendly rooms are closest to the pool.
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  • Stayed August 2013, traveled with family
    • Value
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Helpful?
3 Thank cagojet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Director General at Grand Velas Riviera Maya, responded to this review, September 9, 2013
Thank you for taking the time in putting your fine comments on TripAdvisor. There are many elements to a great vacation and we strive to make all of them come together in order that the entire family truly enjoys their experience. We appreciate your enthusiasm in recommending us, and as a motivator to our staff I will display your comment for all to see. Thank you again and we greatly await your return.

FERNANDO GARCIA ROSSETTE
Director General / Managing Director
Grand Velas Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Velas Riviera Maya

Property: Grand Velas Riviera Maya
Address: Carretera Cancun Tulum Km. 62 | Riviera Maya, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Official Description (provided by the hotel):
Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 
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Also Known As:
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico

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