I was hesitant to book this hotel as there are so many hotels I wondered if this hotel was worth the price tag.
Top three things I loved
2- costumer service
First I must say my trip started out horrible, with a confusion from the pick up transfer I ended up having to take a cab from the airport to the hotel as somehow the hotel driver was not there so I was extremely hesitant as soon as I got to the resort but as soon as I arrived there very apologetic and friendly, they even let me check in early and took me emidietly to my room and from there we headed to lunch.
Everybody raved about azul in most reviews but to me that was my least favorite place, loved bistro, the breakfast there might of been the best breakfast I've ever had, Piaf was amazing, fridas was good but the only one I was not impressed with was Cocina de autor, I normally am a foodie and am open to trying new foods and always go to nice restaurants but was not impressed with the food.
Now the staff, wowwwwww that's worth every penny, there where all outstanding, attentive and always out of their way to make you happy and make sure you feel right at home.
The SPA = WOW I go to menu spa's and this was defenetly my favorite to date, loved it.
Overall a very good trip.
- Official Description (provided by the hotel):
- Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more less
- Reservation Options:
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- Also Known As:
- Grand Velas All Suites And Spa Resort, Riviera Maya
- Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
- Grand Velas Hotel Riviera Maya
- Grand Velas Riviera Maya Playa Del Carmen, Mexico