We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Amazing Hotel !”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Grand Velas Riviera Maya
Ranked #3 of 214 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Brentwood, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Amazing Hotel !”
Reviewed July 24, 2013

This was our second visit to Grand Velas and will not be our last! Everyone here are incredible at making your stay memorable ! The Hotel and Spa is amazing, what we love is that the hotel continues to evolve. This year we see a new and improved kids club, a Teens Club that any adult would love to hang out in. Zip lines, Rock climbing and bungy cords. The food is incredible, so many options. Thank you to Rodrigo and the beach and pool staff for making us feel so special the attention to detail is incredible, keep up the good work and see you next year !

Room Tip: Ambassador 3rd floor is best with kids. Zen has too many insects for me !
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Debbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Gerente at Grand Velas Riviera Maya, responded to this review, July 24, 2013
Dear Guest

Warm Greetings from the Grand Velas Riviera Maya. We feel very honored that you chose us again as your holiday destination.

We are very happy to receive this type of reviews because it let us know that we are getting closer to excellence. This year we tried to have more activities for kids we are very happy that your family had a great time.

Hopefully we can see you on your next vacations.

JESSICA GONZALEZ CASTRO
Subgerente Ejecutivo Grand Class
Grand Class Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,984 reviews from our community

Traveler rating
    2,409
    380
    107
    54
    34
See reviews for
1,251
924
23
388
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (771)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 22, 2013

After the waiters at the buffet discovered that we were not big tippers they stopped coming to our table. So much for all inclusive. :)

We sat at the pool for over an hour before someone came to take our order. After we ordered and gave a $5.00 tip, the man never came back. So much for all inclusive. :)

Our top of the line room was spacious and clean. The food and service at the Italian restaurant was only average, but the food at the Japanese restaurant was outstanding.

We brought our grandkids (2 and 5) this time and the facilities for kids were average. If it were just the two of us I would go to Secrets Maroma every time without a doubt over Grand Velas.

Room Tip: Get a room on the highest level as they have vaulted ceilings and the room feels more spacious.
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank PhilMul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Gerente at Grand Velas Riviera Maya, responded to this review, July 24, 2013
Dear Guest,

Your constructive comments are truly invaluable since it helps us to detect the points of our service that need to be enhanced and to keep up .
Thank you for taking the time to send your impressions, and we are truly sorry if someone made you feel uncomfortable,
We are suprised about your comment for the kids activities, this year we´ve had alot of good comments about all of the new activities for kids.

Hopefully we can see you in a future,

Kind Regards,
JESSICA GONZALEZ CASTRO
Subgerente Ejecutivo Grand Class
Grand Class Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 20, 2013

Ill keep this short, Helia Corona (wedding and events coordinator) made our day, and 10 day trip so special. We had a destination wedding and headed to the Grand Velas flying blind from never staying there, and our whole wedding was planned through emails back and forth with Helia.

We showed up with our 37 guest and she greeted us with her smile and gave us A complete play by play of our rehearsal details as well as the big day details.

Weather was an issue with the random rainstorms and we originally planned on reception being outside at the Zen Pool. Morning of the wedding she got in touch and have us all of our options of what we could do in case of rain. There were options to stay "As is" and gamble the weather ( she explained in case of large rain DJ would pack up and reception would be cut short). There was an option to pay for a secondary set up indoors but keep outside reception and see how it goes. (This entailed entire banquet room being set up for a reception in case it rains outside there will be a minimal delay in reception because its already to go). Third option was to just move it inside and play it safe and not have to worry about a thing.

We chose to keep wedding on beach no matter what and move reception inside.

It was 11am day of the wedding which started at 5pm and we told her to change everything we have spoken of for the past few months. Helia assured me her team would make it as beautiful inside as we had planned the outdoor reception. She performed like no other.

Other than center pieces we bought we had no idea what lighting would be there, tables, set up at all!!! It was so beautiful, elegant, and special. To make it even better, 2 hours into reception it started pouring.

Helia Corona, the banquet center manager, bartender "Tom Cruz", and all the staff we came across at the hotel were unbelievable. I wouldn't have done it any different and would recommend this hotel for a wedding, vacation, or just to feel like royalty when you need it. (Wrote this from my phone so sorry for typos ha ha)

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sfiscmik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
O'Fallon, Missouri
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed July 18, 2013

I visited Grand Velas in January of this year as part of a business group. The decision to go here as opposed to several other on the Riviera Maya (Rosewood Mayakoba, Secrets Maroma Beach) was primarily mine, and not having any personal experience with the property I worried a lot about whether or not I had made the right choice; until I arrived, and then my worries disappeared. The property is gorgeous, the accommodations were very nice and the food was exceptionally good. The executive chef is from Europe and very proud of the reputation their restaurants have earned. The staff were friendly and the service--with the possible exception of beach cocktail service--was just right. The grounds and the beach were kept in pristine order and the resort's design and layout take advantage of the natural beauty of its environment. Although I did not utilize the spa, those in our group who did proclaimed it a world-class experience. The location of the resort and its proximity to the town of Playa del Carmen was also a huge plus. A short cab ride into town provided all the additional off-property dining, shopping, and bar action our group needed. Intermittent problems with the wifi, some billing discrepancies, and the lack of on-property entertainment were all that kept me from giving Grand Velas an Excellent rating. However, our group was extremely happy with their experience, and I wouldn't hesitate to recommend this resort and would certainly consider coming back for leisure travel.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MIZ-ZOU77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Gerente at Grand Velas Riviera Maya, responded to this review, July 24, 2013
Dear Guest,

Thank you for all of your comments. Warm greetings from Grand Velas Riviera Maya!

We would like to thank you for your visit on your most recent stay in paradise and for your invaluable comments. We hope to have the opportunity to serve you in your next vacations!!

Kind Regards,

JESSICA GONZALEZ CASTRO
Subgerente Ejecutivo Grand Class
Grand Class Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 16, 2013

My husband and I stayed at the Grand Velas for one week in July 2013 or our honeymoon, and we could not have been more impressed with the resort!

As many other reviewers mentioned, I had some reservations about this resort after reading some of the negative reviews. My now husband was in charge of booking our honeymoon and, after much discussion with our travel agent and after reading reviews for countless resorts, we settled on Grand Velas. I was worried about the service, food, quality, etc., but within minutes of our arrival, we were blown away by GV.

Our trip started with an airport transfer with passengers going to different resorts. We had never been to Riviera Maya/Playa del Carmen, so we didn't know what to expect. After dropping off a couple of other passengers at different resorts, we were somewhat worried---many of the "luxury" resorts we had looked at online looked pretty dumpy in person. And in order to get to these resorts, you have to drive through what can only be described as a shanty town. Not the case with Grand Velas...the entrance is right off the highway, and we checked in with someone at the gate. The road back to the hotel was beautiful---lush jungle and a well-lit road (no people walking around, no abandoned buildings, etc). We stayed in the Grand Class section (adults only). Check in was a breeze, and our butler concierge, Alejandra (AMAZING), showed us up to our room, walked us through everything, confirmed our dinner reservations for the next 5 nights (I had made them online months in advance and was certain they would be "lost" but no!), and offered to assist us with anything. It only got better from there!

Pros: We were there during the off-season, and it felt like we had the resort to ourselves. The beach was beautiful (raked daily), the foliage and grounds were immaculate, and service was amazing. We ate at all of the restaurants. Our favorite was bistro for breakfast. We loved Piaf, and Cocina de Autor was also a great experience (way too much food though--8 course dinner). The part that stands out the most was the service. Plates and silverware cleared after each course, drinks were never empty, explanations of each course in detail, etc. Everyone spoke English (some better than others), but they were all very helpful, and many even offered to take our picture at dinner (they knew it was our honeymoon from our reservation). We also loved the turn-down service every night. Beds turned down, robes hung neatly on hangers, slippers placed at bedside, fresh bottled water on night stands, etc. One night they even had rose petals, champagne, and a drawn bath for us when we returned from dinner. Very romantic and a wonderful extra touch!! Above and beyond in my opinion.

We had one issue in our room that was handled promptly--our safe broke one night and we were unable to lock it. We called down to the front desk (it was about 10pm), and they said they would send someone first thing in the morning to be fixed. My husband explained that we needed to leave early in the morning for an excursion and we wanted to get it fixed that night if possible. Within 5 minutes we had a man and a woman come up to the room, the safe was fixed within 10 minutes, and they apologized repeatedly for the inconvenience. I thought the whole thing was handled very well.

Service at the beach and pools was excellent as well, again considering we were very much alone at the resort (never more than 8-10 people on the adult beach or adult pool, but service was never affected). We did go to the Zen pool one day, and it was amazing as well. Great service at the swim up bar, and we even got to see a monkey in the trees in the jungle. Spa was also incredible--definitely worth the price (we did a couple's massage, and it was about $200 per person). Pricey, but what an experience with the water journey!

Cons: The only thing we didn't like was the "bill" that came after each meal. They have you sign your name and suite number and then give you the opportunity to leave an "optional" tip. We came to the resort with a few hundred dollars for tipping so we expected to tip for good service, but the resort is almost designed to encourage and promote tipping even though it is an all-inclusive resort. Again, we actually WANTED to tip because the service was that excellent, but I can see how many are turned off by this. The only other negative was the plunge pool on the balcony. Great concept, but we didn't feel that the balcony or pool were cleaned daily as well as the room, and the pool quickly filled with mosquitoes and other bugs. If the housekeeping would have kept up with keeping the plunge pool cleaner, we may have used it more. We simply sat on the edge and dipped our feet in while we drank our coffee.

Overall, it was an unforgettable honeymoon and I would definitely return. I imagine our experience was also fantastic due to the quiet nature of the resort during off season. I can see how it would be more loud and busy at full capacity, but I would hope that the service would not be compromised. Alejandra was very helpful and checked on us almost daily (but was in no way intruding), and we felt completely pampered during our entire stay. Thank you Grand Velas!!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kelly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Gerente at Grand Velas Riviera Maya, responded to this review, July 24, 2013
Dear Guest,

We feel very honored that you chose us as your destination to celebrate your honeymoon.

The reason why our Resort has such a great reputation in Riviera Maya is not only because of the luxury facilities or services we offer, but also for the personalized touch that our staff prints in every effort to exceed our guests’ expectations in order to create a memorable experience In their life’s, we are glad to know we made it this time.Alejandra and everybody will receive the recognition, beacause of your comments,

We hope to see you soon,

Kind Regards,
JESSICA GONZALEZ CASTRO
Subgerente Ejecutivo Grand Class
Grand Class Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 14, 2013

My trip to the grand velas was heaven. We could not have picked a better place for our honeymoon! We stayed in the ambassador section of the hotel on the 4th floor with a gorgeous ocean view. This location was perfection, quiet and breezy and so romantic. Our Concierge was named carolina (i think) ... she was very helpful for the first couple days, even putting us in contact with our bank in the states when we had a credit card hold issue due to travel. She also gave us a gorgeous honeymoon surprise when we returned from dinner the first night. I am sad to say we felt pretty abandoned by her after our first couple days, but there was always someone else to help us when we called down to the butler concierge. The pool was amazing, beautiful atmosphere, and you are made to feel like royalty with the poolside service (same with the beach). We loved lounging on the beds at the beach, the water was perfect and the beach was gorgeous. one of the best parts of this trip was we felt like we were the only ones there, it felt very intimate and relaxing. The only area that ever got a bit full was the main pool which sometimes played dance music and had a lot of kids, but we just moved to the grand class pool or to the beach if we ever felt crowded ( which was not often). Also we had not set up any excursions prior to arrival, and we were set up on a snorkeling trip and a ruins hike by one of the very helpful travel staff when we asked for help. Now one of our favorite parts of the trip BY FAR was the food. My husband is a chef and is VERRRRRRYYYY picky about cuisine, and the menus of the restaurants was one of the reasons we chose this hotel. I anticipated the food to be good "for an all inclusive"..... but this was not the case, the food was exceptional! We lovvveeeed frita and also loved the signature restaurant, these two were the best. Overall I would love love love to return to Grand Velas, I am so thankful this is where we spent the honeymoon, it will be a trip i will never forget.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AshleyAPhilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Gerente at Grand Velas Riviera Maya, responded to this review, July 15, 2013
Dear Guest

Sunny Regards from GrandVelas Riviera Maya, we aprecciate your comments about your experiece with us. it is real pleasure to know that you had a memorable stay at GrandVelas and that you loved your suite.

But most of all we are glad that we will have the pleasure to host you in a future.

Kind Regards,
JESSICA GONZALEZ CASTRO
Subgerente Ejecutivo Grand Class
Grand Class Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 14, 2013

Grand Velas is a beautiful resort situated on the Yucatan Peninsula across from Cozumel. We took a family vacation there this July (off season) and it was like you had the entire place to yourself. Weather was a bit dicey, mostly hot, humid and partly sunny but one day of what seemed almost a tropical storm and another half day unsettled. Staff was courteous and attentive, if you like doting especially at breakfast you'll get it. I prefer, however, to carry my own plate back to the table. During high season, I imagine the resort would staff accordingly to keep the service level high. Beach is excellent, cleaned and combed daily, signs of sea turtles having come ashore and laying eggs, Ospreys dive for fish in the surf, non-motorized and motorized watersports available although not all associated with the hotel on the beach, para-sailing, snorkeling tour, kayaks, day sailers, etc.. Infinity pools meld with the sea for a stunning visual display, grounds well kept and lush. Swim up bars, snack shack, Azul for breakfast all great. Overall, food was very good, not really 5 star level in my opinion. Several restaurant choices available for good variety of dining experiences. Room service accurate, timely, convenient when required or desired. The Xplor Park and others are accessible by shuttle from resort for ziplining (absolutely fantastic), ATV runs (OK), cave swimming also close by, $140 per person for the day at Xplor, worth it but ouch... Day trip by cab ($23 fare) over to Playa Del Carmen (OK) where incessant street hawkers and very expensive refreshments combine to irritate, your call. It's an up and comer for sure, not as mature in its life cycle as some other resort destinations around the world and very expensive even off season. I can't say I'll be back again, only because we'll hopefully move on to further explore the rest of the world...

Room Tip: If you can swing it, go Grand Class with ocean view - stunning...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank November342L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GVRM, Gerente at Grand Velas Riviera Maya, responded to this review, July 15, 2013
Dear Guest,

Thank you for your comments and its is truly an honor to know that our facilities and services have fulfilled your expectations. Your comments about the food will be shared with out Food & Beverage Managment for their consideration.

Hopefully we can host you again in the future,

Kind Regards,
JESSICA GONZALEZ CASTRO
Subgerente Ejecutivo Grand Class
Grand Class Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
6.9 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5.0 of 5 bubbles 5,715 reviews
2.7 mi away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#33 of 214 in Playa del Carmen
4.5 of 5 bubbles 6,737 reviews
13.6 mi away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#9 of 25 in Puerto Morelos
4.5 of 5 bubbles 8,362 reviews
Show Prices
Show Prices
Show Prices
2.8 mi away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#23 of 214 in Playa del Carmen
4.5 of 5 bubbles 8,132 reviews
5.6 mi away
Secrets Maroma Beach Riviera Cancun
2.7 mi away
Occidental at Xcaret Destination
Occidental at Xcaret Destination
#75 of 214 in Playa del Carmen
4.0 of 5 bubbles 11,794 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Velas Riviera Maya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Velas Riviera Maya

Property: Grand Velas Riviera Maya
Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Official Description (provided by the hotel):
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Hotwire, Orbitz, Hotels.com, HotelsClick, Cancelon, HotelsforEveryone, getaroom.com, TripOnline SA, Evoline ltd, Cheap Tickets and HotelQuickly so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing