Me and my wife were on our honeymoon and booked this well in advance last September. The reviews of the hotel were an attraction but the hotels website and factual videos etc helped us with our choice.
We didn't choose the honeymoon package and proceeded with the standard Grand Class Suite Package with a Sea View Suite.
Upon arrival we were amazed by the views of the jungle and scenery in general. We arrived at the entrance to our section of the resort and greeted with drinks and a very helpful guy who took charge of our luggage including hand luggage.
We were sat down with one of the concierge members of staff who went through our booking and did the checkin process. We were then led up to our room again not having to worry about our luggage as this was being dealt with. As soon as we arrived at the room a butler was there to greet us and take us through every aspect of the suite and mini bar etc. A few minutes later our luggage arrived and was kindly placed on stands ready for us to open at our leisure.
We were then left to our own business and if we needed anything to contact the various areas via phone (which there was 3 of them in the suite!).
The 10 night stay was out of this world, the guys on front desk every day greeted us as Mr & Mrs, one guy even stood up every time we went past. They asked us daily what we had planned and asked if we needed a booking in any of the restaurants open that day.
The cleanliness was amazing, our room cleaned daily with fresh towels and bed linen if we decided we wanted this changing.
We often ordered room service and this always arrived before the time scale they specified, every time the food was amazing and we even asked on the last day - an hour before checking out for a grilled chicken burger which wasn't on the menu - the chef still did this for us!!
On the first night, we arrived into our room with rose petals in the jacuzzi bath, champagne on ice and also chocolate strawberries presented beautifully on a plate. Needless to say we really enjoyed our first night at the resort.
The staff from the cleaners, the butlers, the beach waiters etc were so so helpful and always professional. Nothing was too much bother and they were always on hand to assist with your every need.
The room contained a TV, mini bar (Changed daily and you can have this customised to your choices!), coffee maker, his n her sinks, bath, plunge pool, iPod / USB, CD audio player, Shower Cubical, Walk in Wardrobe, Iron and Ironing Board, Hairdryer, Mozzi spray, Insect Spray, L and XL dressing gown, Washing bag, Safe Deposit Box, King Size Bed, Sofa, Plunge Pool, Balcony Bed......more than enough for a home from home!
The swimming pool was brilliant, always felt quiet with plenty of sun beds available (and not reserved by people getting up early as this isn't allowed!!). Pool side bar with more cocktails available than I actually know about! As soon as you arrive you are asked where you would like to sit and provided with two towels and fresh water bottles in a bucket of ice. If you want your parasol erecting then they do this for you too!! Nothing is too much trouble and they make you feel like you dont need to do a thing!
When we arrived on the beach for a day enjoying the sand, we again got the same level of service, including again a quiet experience. The sand was white, not too hot and maintained daily by the hotel to ensure a quality experience. There were plenty of activities available if you wanted to experience water sports however we were happy to enjoy the sun and sea from our beds.
The gardens around the beach were those that would make the chelsea flower show look poor, maintained daily by a number of people working hard and sweating buckets to ensure the scenery remained as good as the hotel appearance.
Onto the food, unfortunately the Italian restaurant was closed during our stay for essential maintenance due to the rainfall from the week before we came. However we soon got over this with the quality of food from the other locations available to eat from (Asian, French, Mexican, Spanish & International). We especially enjoyed the French (Piaf) & Bistro as the food was amazing!
If you didn't want to book a place at these locations you could always have room service or visit the family Azul restaurant which again was amazing food and service.
Each meal was the same from a service level, always a smile, always professional and you were made to feel like royalty.
We had water offered to us, appetizers given to us as "Chef Welcome Appetizers" and whatever drinks you wanted were again no trouble at all. I suggested one evening a cocktail with Coconut in and we were brought back a coconut / banana alcohol smoothie that was out of this world! To this day I didn't find out what the barman used and I really wished I had as it was gorgeous!
The choice of items around the location from plant pots, trees, glass, stone. bricks was a credit to whoever designed such a beautiful place.
Whilst waiting for my wife to get ready I often ventured down to the gym to have a workout - again loads of equipment on offer and I really enjoyed being able to use anything I wanted to without having to wait.
If you needed to go to the Zen Class then transport was seconds away as they call for a mini bus to collect you, at your destination again someone is always available to greet you and point you in the right direction.
We enjoyed some of the wildlife on our doorstep (around the ground near the entrance to the Grand Class) - lovely gorgeous birds, Raccoon, Coati & Iguanas! We went on a couple of daily activities on offer at the resort to enjoy more (Ecological Tour & Bike Ride!).
Overall the stay was beyond anything we would have imagined and cant thank the staff enough at this resort for making us feel welcome. We hope to go back one day in the future and stay in one of the jungle suites (Zen Class) and enjoy the scenery down here!
If you are put of by the price then dont be this place is worth it and creates lifetime memories that we thought were only dreams and pictures from a postcard! Go and experience what we did and come back so happy!
A special thanks to Ana, Alejandra, Alan, Ruben, Yana & Jessica - you made our experience feel special!
Pedro in the asian restaurant was a character - funny guy that made us really feel at home!!
- Official Description (provided by the hotel):
- Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more less
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- Also Known As:
- Grand Velas All Suites And Spa Resort, Riviera Maya
- Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
- Grand Velas Hotel Riviera Maya
- Grand Velas Riviera Maya Playa Del Carmen, Mexico