Maybe we had a particularly bad room, but the room we did start with had many problems: no towels, inoperable lock on the door, patio door and safe. We then asked for another room. This room had the same poorly washed towels and sheets (do they use bleach?)
The next day our room wasn't cleaned in the afternoon. I've stayed at dozens of hotels and have lived in Playa, but this was a first. I had to call the Front Desk to have them bring fresh towels up.
I'd like to think they're still a relatively new hotel, but I'd stay away from this one until they get it right.
- Official Description (provided by the hotel):
- Hotel Hacienda Real del Caribe, is characterized by its colonial style, which makes your stay an unforgettable.A few steps from the hotel, you can enjoy the beautiful 5th Avenue and the Caribbean Sea; Meet our lovely town and we'll do the rest.Our rooms have an elegant, cozy and colonial design emitting a relaxed atmosphere and thanks to our personalized service we exceed your expectations. ... more less
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- Also Known As:
- Hotel Hacienda Real Del Caribe Riviera Maya/Playa Del Carmen, Mexico