The same girl sat in the reception every day, and never offered as much as a smile. The keycards stopped working for about three days, so no one could enter their own rooms without a guard opening their door. The concierge tricked us two times. Don't book any excursions through them or they'll scr3w you big-time.
One day someone had entered our room, though we clearly had asked for no cleaning. The room wasn't clean though, somebody had just taken one of our towels without replacing it.
I don't know, this could seriously be the worst hotel we've ever been to, and that says a lot.
- Official Description (provided by the hotel):
- Hotel Hacienda Real del Caribe, is characterized by its colonial style, which makes your stay an unforgettable.A few steps from the hotel, you can enjoy the beautiful 5th Avenue and the Caribbean Sea; Meet our lovely town and we'll do the rest.Our rooms have an elegant, cozy and colonial design emitting a relaxed atmosphere and thanks to our personalized service we exceed your expectations. ... more less
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- Also Known As:
- Hotel Hacienda Real Del Caribe Riviera Maya/Playa Del Carmen, Mexico