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All reviews lagoon side golf cart taco eco tour lagoon view suite ceviche banyan tree plunge pool breakfast buffet beach area kids club amazing property the entire property beach staff every staff member the entire staff riviera maya
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Reviewed July 18, 2017

The best service; Staff were so accommodating and did everything to ensure that all guests were completely happy at all times. The cleanest and most BEAUTIFUL place. Very quiet and relaxing. Cool music, architecture and overall vibes. I would definitely come back!

Date of stay: July 2017
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank Cara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this reviewResponded July 19, 2017

Hola Cara H! Thank you for reviewing your stay with us. Its great that you had such a nice time and enjoyed our unique vibe, we look forward to welcoming you back! Best regards, Lin Schatz.

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Reviewed July 18, 2017

Date of stay: July 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Andaz
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Lin S, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this reviewResponded July 19, 2017

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Reviewed July 18, 2017 via mobile

We loved this hotel. The staff were excellent and the grounds were gorgeous. You really don't realize you are in Mexico, you can mistake it for any tropical destination.

The rooms were beautiful and their team was so prompt and attentive to making sure it was refreshed each day and that the FREE snack bar was stocked.

There were several restaurants on site and all were delicious. There are also other very nice hotel nearby that we dined at as well. They were all in one huge compound. Great getting to go there and try their food as well. Thoroughly enjoyed our experience.

Date of stay: June 2017
Trip type: Traveled with family
Thank Penny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this reviewResponded July 18, 2017

Hola Penny M! Thank you for reviewing your stay, I am very glad that you enjoyed your time with us. I hope this will only be the first of more visits to come, its our pleasure to be your host! Best regards, Lin Schatz.

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Reviewed July 17, 2017

Our family returned recently from a two week stay in this gorgeous resort and would happily have stayed for a third week if was possible. We requested a sea view which doesn't always work out but we got a room with the the most incredible view of the beautiful ocean and pool also. The cleaning service was top class with cleaners calling several times a day and after each visit, our room was left pristine. The pool staff were so friendly, accommodating and kind, ever ready to lay out clean towels for us or to bring us drinks etc. In particular we found Umberto to be an absolute gentleman with such a lovely manner. Each morning we all cycled to breakfast, which was self service. This in itself was like a banquet each day with the amazing choice and variety of food available to us. The Cocino Milagro team of waiters, receptionists and chefs were again so efficient, kind, friendly and professional. In particular we really enjoyed meeting Martin, Hugo and Daniel each morning. If we didn't feel like cycling and needed a ride to another part of the resort or to reception, staff were on hand almost immediately with golf carts to bring us to our destination. Several days the four of,us took bikes and cycled the nature trail that was surrounding the resort and payed a visit to El Pueblito which was a lovely little court yard that housed a beautiful church, shop, coffee shop etc. I had the opportunity to do a yoga class at sunrise beside the pool which was surreal. It was without doubt the most relaxing, healing and wonderful breaks myself and my family have ever experienced.

Room tip: Without doubt the rooms with a sea view are exceptional
Date of stay: June 2017
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank trishahy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this reviewResponded July 18, 2017

Hola trishahy! Thank you for taking the time to share your review. I am so happy to read all about your stay, I can see you thoroughly enjoyed our unique concept and warm service. I will make sure to thank Umberto, Martin, Hugo and Daniel for their amazing job. We hope this is only the first of many more Andaz visits to come! Best regards, Lin Schatz.

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Reviewed July 17, 2017

We just came back from a week holiday in Playa del Carmen.. and we loved it!! Andaz Mayakoba is a beautiful resort, location is perfect, peaceful, very well kept, lots of activities and the nicest staff ever! Everything was perfect, since the moment we arrived to the moment we left. We had a beautiful room with sea view, super relaxing, clean, and modern. The beach is gorgeous, there are multiple pools you can go to and 4 different restaurants to choose from. The breakfast is delicious!! Cocina Milagro offers a daily buffet, with everything you would expect.. a mix of mexican / international breakfast options, bakery, fruits, coffee.. The staff is very kind, they are happy to help and to make sure we had a great experience every day. Pools are always clean, staff provides towels and you have restaurants close by you can order food from to be delivered to the pool/beach area.
The resort is very big, we enjoyed our walks from the beach to the restaurant, there are bikes available all around the property and golf cars to take you everywhere you need to go. We saw animals - beautiful birds! We went on the boat tour through the canals, and it was amazing! Our tour guide was very knowledgeable - provided so many details and made the tour really fun!
There is a place for kids, but our baby was a bit too young to attend some of the activities they have planned on a daily basis.
We visited the other hotels within Mayakoba, restaurants but our favorite was ANDAZ! (There is internal transportation that takes you to the other 3 resorts within Mayakoba, as well as the “Pueblito”.)
Thank you Andaz for an amazing holiday! Special thanks to Rocio (from Baby Edward!), Daniel, David, Hugo, Samuel, Martin y Julio!

Room tip: If you would like to have beach view you have to select ocean view. Beach - means you will be very close to the beach not beach view
Date of stay: July 2017
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank AriG_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, Director General at Andaz Mayakoba Resort Riviera Maya, responded to this reviewResponded July 18, 2017

Hola Ari G! Thank you for sharing your experience with us. I am very happy to learn that you had a great stay and that you enjoyed our delicious culinary creations. I will make sure to thank Rocio, Daniel, David, Hugo, Samuel, Martin and Julio for their great efforts! We hope to welcome you back very soon! Best regards, Lin Schatz.

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