The worst customer care ever. Stay away. I had to report to the Police a possible robbery (images attached) after the cleaning of the apartment. The fact is that after the cleaning was done by the houskeeping staff, $360 dollars disappeard from our belongings + credit cards. So we reported it to the police and also to Michelina, the owner, but she did not help at all, blaming us for not keeping the money in the safe and did not even investigate it or offered any help. Her son Silvio was very rude to us and kicked us out of their apartment.
Apart from that, the apartment is full of ants, no A/C in the leaving room (it's really hot even at night), no TV and we found a cockroach in the bathroom. Very loud building works next to the apartment which makes it very noisy since very early in the morning. Rough area, 20 minutes walk from 5th Av.
I come very often to Playa del Carmen and it is the worst place for customer service if you have a problem. They just don't care. They are friendly until you pay. Good luck.