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Review of Maroma Adventures

Maroma Adventures
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Catamaran Cruise with Lunch and Open Bar from...
Ranked #133 of 397 Tours in Playa del Carmen
Certificate of Excellence
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Owner description: Enjoy paradise with Maroma Adventures! Welcome to Maroma Adventures, the most complete activity centre in Riviera Maya; where you can have fun in a camel-back tour, thrill in a high-speed wave runner, and swim with dolphins. Enjoy a relaxing cruise through the Caribbean in one of our Catamarans, or have a sea fishing experience in our fully equipped boats. In addition we count on an entire Beach Club, restaurant and ideal spots for celebrating events... All in the same place. Maroma Adventures is a marina within Riviera Maya, located at North Maroma, considered as one of the top ten most beautiful beaches in the world by Travel Channel.
Reviewed July 8, 2013

While in Cancun on first week of July i decided to try the deep sea fishing experience. Things seemed great although water was pretty rough we rigged in about 5 barracudas and a Blue marlin which we had to release if no one wanted to mount it. Like the other fishing reviews say they put extreme pressure "TROPHY FISH MY FRIEND TROPHY FISH" and kept asking if I wanted to mount it. This was my first big fish and almost gave in but I also have other priorities. Although half of us got sea sick being that the waters where really rough we survived and tried to enjoy the trip. I thought it was a bit suspicious that we had to take pictures before we got to the marina. and they kept putting pressure on big tips! What really did it was when we got off the boat there was a lady there rushing us to get back to our transportation and when I asked her where do I get my fish fillet she said that I could not because barracuda was not a fish you could eat. I told the lady Ive had barracuda before and she continued on how dirty the fish is and could have disease and said it had to be thrown back in the water which was ridiculous I told her the fish is DEAD!!! If that was the case they would warn you ahead of time and release the fish. I had to rush back to my shuttle where I see another guy with a bag of fillet fish and asked what kind of fish it was and he said barracuda, I felt ripped off. I have a feeling there is a scam going on, they make you fish pay for all their expenses and probably sell the fish to a market or either keep the fish. It was very disappointing and felt helpless.

2  Thank Jose T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaromaAdventures, Community Manager at Maroma Adventures, responded to this reviewResponded July 22, 2013

Please accept our sincere apologies for any inconvenience you may have experienced regarding your fishing trip.

Maroma Adventures finds your comments highly concerning in order to provide the best resolution could you give us your email address in order to follow up properly.
As evidence of our striving for perfection, we have taken steps to ensure this never happens again by strong actions to enrich the satisfaction that we offer our customers.
We deeply appreciate your relationship with Maroma adventures and are committed to providing the highest level of service.
If you have questions or comments about this topic, feel free to talk to us in sales@maromaparadise.com favor.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,507)
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"deep sea fishing"
in 76 reviews
"wave runners"
in 46 reviews
"jet ski"
in 61 reviews
"ocean safari"
in 23 reviews
"camel ride"
in 20 reviews
"lobster lunch"
in 14 reviews
"chips and salsa"
in 14 reviews
"snorkeling trip"
in 42 reviews
"beautiful beach"
in 43 reviews
"captain and crew"
in 15 reviews
"great snorkeling"
in 13 reviews
"the reefs"
in 22 reviews
"dolphin discovery"
in 14 reviews
"swimming with the dolphins"
in 18 reviews
"sea life"
in 14 reviews
"life jackets"
in 13 reviews
"dive master"
in 17 reviews

1,031 - 1,035 of 1,531 reviews

Reviewed July 8, 2013

New to SCUDA diving, recently PADI certified, and did not know what to expect. I'm a Boston boy and only expeciance was cold water diving. WOW, Mexico's great reef is exactly what all the hype is all about and Maroma knows how to showcase it. Only 2 of us plus dive master Francois on the trip, so we got spoiled. Francois was excellent, pointing to all the awesome sea life that I was not expecting to see. Tons of pictures and video. He let us take our leasure time to explore and we dove at our own pace. He was excellent to explain all the safety precautions and checking our air supply to assure we got the max out of the dives. We were even set up with GPS in case we got lost out there. Imagine. Explored two different dive sites, so made it very interesting, the corner and the brain, so cool. Recommend to all! Excellent and can't wait to return for more!

Thank Manny A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2013

I did a three activity tour, which was about eight hours long in total. It included ATV, Waverunner, & Snorkeling. Everything was great. However, I suggest they put some thought into the sequence of activities and clothing required. It made no sense to go snorkeling first, get dressed to have lunch, and then put on the wet cloths to do the waverunner. Also, photos were kind of expensive. I suggest tourist negotiate aggressively because other tours charged 30-40% less for the same quality of photos. Try to pay between $30-$40 US for all photos. Overall, I was happy! I traveled alone, and I'm a single lady in my 30's. All the guys were gentlemen.

Thank Herlindros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2013

Blast! We went out with our three kids: 15, 12, 9. Our Captain, Coco and his crew were great! All three kids caught fish, two of which were large Barracudas that we are having mounted!!!! The water is gorgeous, the crew was knowledgable, funny, and did everything to make sure we "found" some fish. Once back to shore, we opted to have Maroma cook the snapper and yellowtail we caught, and they served us right on the beach. Unforgettable experience!

Thank threecmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 2, 2013

Had a great time. Disappointed that we didn't get to spinnaker like we were sold. I understand that there has to be wind and there wasn't a very strong breeze. It just was one of the parts of the tour that I was looking forward too. The guide Joel was great. Very friendly.

Thank jpaddock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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