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“Fantastic in everyway !!!!!”

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Azul Beach Resort The Fives Playa Del Carmen
Ranked #56 of 214 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersSilver level
uxbridgeontario
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Fantastic in everyway !!!!!”
Reviewed December 1, 2010

The most incredible Hotel Resort we have every stayed at , the Food, Service, Grounds the Suites were FANTASTIC. The pools and beach front were incredible. The Spa was out of this World. They had several types of Restaurants even the food in the buffet restaurant was fabulous...it was small Freshly Cooked trays of food and lots of it was cooked fresh in front of you...very Gorment like. From the minute arrive to the minute you go home feels like total BLISS!!!

  • Stayed November 2010, traveled with friends
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Helpful?
3 Thank canadiantraveler028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Minden, Iowa
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 27, 2010

We were not originall planning on staying at Azul Fives, but due to an exposion at another resort, we were forced to move to Azul Fives . . . good for us. Upon arrival, we were treated like royalty. Service at this resort is top notch. The people were so friendly and helpful and would do anything to help you. We had five younger chilrden in our group and the staff was so accommodating and friendly to them all the time. The pools were our favorite part. Almost every room has pool side. Two of the poosl wind through much of the resort, so beautiful. The food was excellent and plentiful. This is a very quiet and relaxing resort. I would definately recommend this to anyone wanting to have a time of their life.

  • Stayed November 2010, traveled with family
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Helpful?
5 Thank familyman91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 22, 2010

The Azul Fives was an absolutely gorgeous hotel. The rooms were huge; a deluxe room had two bathrooms, king/double bed, couch, full kitchen, dinning table, two balconies, and good size bathroom. You could not ask for better workers, they were very kind and always willing to help even when you did not ask. The food is delicious, they have several types of restraunts to pick from. The beach was nice, there were rocks along the shore but after you past the rocks, it was good water to swim in. This hotel satisfies the needs of families with daycare and couples with romantic settings. I would recommend this hotel, we had a blast and would love to go back!!

  • Stayed November 2010, traveled as a couple
    • Value
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Helpful?
4 Thank hutsone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 22, 2010

Location:
• in the Mayan Riviera, about 30 minutes from the airport
• 10 minutes by cab to Playa Del Carmen (between $10-$12 cab ride)
• Right next door to the Tides Riviera Maya

First Impressions:
• Very modern lobby
• They were anticipating our arrival and welcomed us with champagne and personalized check in
• Was asked to choose between 3 aromatherapy scents and 3 room scents for our stay
• Was taken on a tour by golf cart of the resort (golf cart not needed as its not huge, but was nice sometimes)

Service:
• Beyond wonderful!
• Every staff greeted you as you walked by
• Couldn’t do enough for us
• Chef came out to talk about the menu, asked if we wanted anything special
• Pool staff were fabulous, wouldn’t even let you put down your towel and set up your chair by yourself-they did it for you

The Room: Room Type
• One bedroom suite
• Huge room!
• Full kitchen with stainless steel appliances, dishes, etc
• Large square dining room table
• Living room with large L-shaped leather pull out couch
• Guest bathroom which was excellent!
• Big bedroom with open concept washroom
• Modern and beautifully appointed
• Balcony or terrace...our terrace had 2 wicker chairs with cushions and 2 upright chairs with a table
• Penthouse suite is amazing, has a huge deck with a large Jacuzzi, big dining table, BBQ, lounge chairs, outdoor bed, etc!

Food/Drink Service:
• Food was amazing
• 4 restaurants: Flavours (all day), Mediterranean, Japanese and Senses (pay additional for Senses)
• Breakfast at Flavours was amazing, ate off the menu and also had a “food display” (they don’t use the word buffet) but it was awesome and they would make you anything you want
• Ate lunch at Sea Olives (Mediterranean) everyday because the resort is new Flavours was not open for lunch yet. It was amazing and served bread (whole wheat or white) which lunch and dinner
• Asian restaurant called Tsuki was amazing and would make whatever you wanted especially in terms of sushi
• Also have 2 “gourmet corners” (snack bars) at 2 of the pool bars...had amazing thin crust pizza! Also served things like nachos, burgers, salad, etc

Take Note:
• This is not a “party resort”
• It was very empty when I was there because it just opened, but it’s not going to be a loud and rowdy resort-it is very upscale and refined chic
• The kids club is amazing. It has an outdoor jungle gym, small kids pool and lounge chairs, arts and crafts room, nap room, fisher price room, my gym (amazing!) video game room with WII, Play Station 3 and X Box, etc!
• The beach right in front has a lot of coral-you can go walk in snorkelling. This is great for clients who want that...if you walk a few minutes either way you can swim without a problem
• I would suggest water shoes as I cut my foot swimming out in the middle ocean (a few hotels down, and was quite deep!)
• About a 40 minute walk along the beach right into Playa Del Carmen

Things I liked:
• The infinity pool overlooking the ocean was the best part and focal point of the resort-it is picture perfect!!
• The resort is built a little back from the beach but all the rooms even at the front of the resort have access to a pool almost right outside their door. There are no swim up suites but there are pools snaking throughout the resort
• Comfy modern wicker chairs with cushions by the pool and double bed cabanas by the pool and beach
• They come around with cold scented towels, evian spritzer and gourmet “treats” like fruit/frozen fruit on a stick at the pool
• Safe is electronic-no need to carry around a key
• Ferrero roche chocolates at turndown!
• Zky Bar is amazing, great ambiance, large plush outdoor “beds”
• Music playing at the pool
• Beach volleyball!!

Things I didn’t like:
• No peepholes on the doors
• All the rooms are set up in suite like situations...either a 2 bedroom or 3 bedroom so you have one door to get into the suite and then 2 or 3 doors once you are in. If you have a deluxe room, or one bedroom suite you will just have access to one of the rooms. If you have a 2 or 3 bedroom suite, you will have access to all the doors. Because of the main door being locked as well, it’s difficult to hear someone knocking for room service or the maid, etc

This resort sets the standard very high...it combines everything you find at high end resorts/hotels with an all inclusive concept. Couldn't have asked for anything more!

Feel free to contact me for more information or pictures.

  • Stayed November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
11 Thank spirit0ftravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 3, 2010

I am a travel agent from St Louis, who like many has been anxiously awaiting the opening of Azul Fives. So, I made a visit to the hotel in late September to check it out before the Grand Opening.

LOCATION: The hotel has a prime location in Playa Del Carmen. It is close to shopping and many activities so don’t be afraid to take the family and visit 5th Ave and experience the local culture.
DECOR: The hotel is decorated in a colorful contemporary style with lots of dark wood and unique furniture. If the cool clothes and chilled champagne upon arrival aren't enough, then warm reds and chocolate browns will instantly welcome you.
SPA: The NEW spa is gorgeous, 2 stories with many different treatment rooms. It is one of the larger spas in the Riviera Maya decorated in sea foam greens, brown and light blues.
RESTAURANTS: All of the restaurants are beautiful, each one more amazing than the next all bright in with color and upscale decor. Of course all meals with be ala carte Gourmet Inclusive just like it's sister hotels. They also have a large food display for breakfast and brick over pizza!
POOLS: The main pool is quite large, snaking through the entire property with 4 swim up bars so there is plenty of loungers and space for families. They also have an infinity pool located right next to the beach.
AZULITOS: There is a full kids club on site, with a kiddie pool and kiddie beach beds. They also offer the Fisher Price Toy Lending Program plus the My Gym trampolines and climbing equipment. They will also offer in room movies and popcorn service!!
DINING OPTIONS: Although the hotel will offer the European Plan (no food or drinks) and the All Inclusive Plan, I recommend the All Inclusive Plan so that you have full access to all the amenities.
BEACH: Rumor has it that the beach is small but that is simply not true! The beach was quite large with gorgeous white sand and turquoise blue water.
ROOMS: The hotel will offer several room types, Deluxe which will sleep up to 4, 1 Bedroom Suite with a separate king bed, living room and sleek kitchen. Or for larger groups, you can combine 1 Deluxe, 2 Deluxes and a 1 Bedroom Suite which will create a 2 bedroom Suite or a 3 bedroom suite option. They also have a Penthouse Suite with a huge roof top terrace. On the terrace there are bed loungers, a huge jacuzzi for 6, outdoor showers and barbeque grills. Each terrace offers a panoramic view of the resort, Playa Del Carmen and the ocean.
In closing, I feel the Azul Fives is a wonderful addition to the Azul line up and will offer a unique vacation experience to singles, families and couples, weddings and groups.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank agailshie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
México
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 26, 2010

I was kind of worried due to all the critics that I read before we went to the hotel, however, my experience was so nice that I want to share it.
We went over just a few days after their openning. We were a party of 8, all couples. The suite is amazing, bed super soft and the jacuzzi on the room is lovely!
People there were as nice as you expect mexicans to be and even more. Bellboys are always looking forward to help you.
If you are looking for a place in which you can relax, this is definetely it! Maybe becouse we were just a few guests, however we spent a great time.
I am looking forward to visit again any of the Karisma properties!

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Mexicodenegocios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 24, 2010

This hotel goes beyond what I expected and I have been to Playa de Carmen many times.
The food service and HUGE suites are the first items that come to mind. Add fabulous pools, pristine beach with no crowds, personalized service and a fantastic kids club to the mix and you have heaven on earth! We saw a family of monkeys in the trees beside our fabulous 2000 square foot suite with room for 8 of us! I did not feel like I was staying in a hotel at all, this resort is much more like an upscale home with 5 star room service.
No crowds no line up for the buffet, I will never go back to the large scale "all inclusive" again!

Stayed October 2010, traveled with family
Helpful?
5 Thank motzacat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Property: Azul Beach Resort The Fives Playa Del Carmen
Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#27 Green Hotel in Playa del Carmen
#30 Top resorts Hotel in Playa del Carmen
#38 Luxury Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Azul Beach Resort The Fives Playa Del Carmen 4*
Number of rooms: 524
Official Description (provided by the hotel):
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico

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