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Reviewed 5 weeks ago

Me and my family stayed here for a week and it was fantastic. The food is spectacular and the service is impeccable. Honestly we didn’t have any negative experience throughout the week. Very positive atmosphere and people. The main pool and beach area was where we spent lots of time. Gustavo and Jason, some employees were helping with activities at the pool and they were excellent. Super fun, energetic, and upbeat. Good experience with them.

Date of stay: January 2020
Trip type: Traveled with family
1  Thank trentm794
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerSevices, Manager at The Fives Beach Hotel & Residences, responded to this reviewResponded 4 weeks ago

Dear Trentm794,

Thank you for such a wonderful review and for sharing your experiences with the TripAdvisor community. It is a pleasure for us to know that you enjoyed your All Senses Inclusive experience and the service from our wonderful staff. Our number one priority is to make every guest experience exceptional and as special as it can be.

We are overwhelmed with joy reading all your wonderful experiences and details that made your stay enjoyable. We hope that The Fives Beach Hotel and Residences, Playa del Carmen will be your preferred hotel for your next visit to the Riviera Maya.

Regards,
Management Team
The Fives Beach Hotel and Residences

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

I have nothing but amazing things to say about this resort! The resort itself is beautiful, and the food is amazing, with multiple restaurants to choose from.

From the first minute up to the very last, the hospitality was absolutely phenomenal. Every employee goes out of their way to ensure that guests are happy and have everything that they need. We enjoyed funny banter with the resort shuttle drivers, and enjoyed getting to know Fernando and Antonio especially.

The main pool, and beachfront are breathtaking, and we enjoyed every day soaking up the sun. The entertainment staff, consisting of Jasson, Gustavo and the others, brought joy and fun to every single day. They get to know their guests, and ensure that fun is being had at all times. Nightly entertainment was amazing and there was always something to do.

Would absolutely visit this resort again, and highly recommend to anyone considering it!

Date of stay: January 2020
Trip type: Traveled with friends
2  Thank BethanyH564
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerSevices, Manager at The Fives Beach Hotel & Residences, responded to this reviewResponded 4 weeks ago

Dear BethanyH564,

Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your All Senses Inclusive experience and the first-class service from our remarkable team.

Splendid experiences should begin from the moment you arrive to the moment you depart, and we are happy to hear you encountered just this at The Fives Beach Hotel and Residences, Playa del Carmen. Your grateful compliments are very much appreciated and will certainly be shared with our team. We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future!

Regards,
Management Team
The Fives Beach Hotel and Residences

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Reviewed 5 weeks ago

Love Fives. Very nice people there. Good service. Eat very well. First time using air Transat. Absolutely love it. Highly recommend. Beach area is a little bit of small. The internet could be more faster next time.

Date of stay: January 2020
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank jingjing1513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerSevices, Manager at The Fives Beach Hotel & Residences, responded to this reviewResponded 4 weeks ago

Dear Jingjing1513,

Thank you for your recent review for The Fives Beach Hotel and Residences, Playa del Carmen. We truly value your comments and feedback regarding our services.

It is wonderful to read about the details that made your stay memorable and enjoyable. It is our goal for each guest to have an incredible experience, so it is a delight to know that you have enjoyed your stay.

We look forward to welcoming you back.

Regards,
Management Team
The Fives Beach Hotel and Residences

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Reviewed 5 weeks ago via mobile

I just returned from a visit to this lovely resort with 13 friends! It was easy to walk and explore, beautiful beach set up with beds/chairs, pool and lounge. The spa experience was one of the best I’ve ever had. Every restaurant offered fresh delish Food with superb service.

We especially appreciated the help of our Butlers Claire and David, and beach service by Barnabe Perez and Pedro.

Date of stay: January 2020
Trip type: Traveled with friends
Thank beckyjchamberlain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerSevices, Manager at The Fives Beach Hotel & Residences, responded to this reviewResponded 4 weeks ago

Dear Beckyjchamberlain

Thank you for choosing The Fives Beach Hotel and Residences to celebrate your friend’s birthday! It is great to hear how our wonderful staff made your stay memorable and how you enjoyed our food and luxurious accommodations. We are glad to have exceeded your expectations and that you enjoyed your girls’ trip to Mexico with us!

Thank you again and we hope to have the honor of welcoming you back once more to The Fives Beach Hotel and Residences, Playa del Carmen.

Regards,
Management Team
The Fives Beach Hotel and Residences

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Reviewed 5 weeks ago

By far, the BEST staff and room accommodations that I have ever experienced. Modern, clean rooms. Crisp sheets. Stocked fridge. Pillow treats. Smooth, white sand on a virtually pebble-free beach. Friendly staff that indulged our every desire. They knew what we needed even well before we knew. Shout out to Claire, David, Bernabe Perez, Pedro Uc, Antonio Reyes for their outstanding services. Would definitely go back!!!!

Date of stay: January 2020
    • Location
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1  Thank girlsweekend2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerSevices, Manager at The Fives Beach Hotel & Residences, responded to this reviewResponded 4 weeks ago

Dear Girlsweekend2020,

Thank you for selecting The Fives Beach Hotel and Residences, Playa del Carmen for your recent vacation, it was our honor to host you and your friends.

We work hard in creating a truly memorable experience for each guest, so it brings us great joy to know our team went the extra mile and that they had such an amazing impact on your stay. We are also pleased to read how much you enjoyed our luxurious accommodation and took advantage of the beautiful beach and our services for your sunny vacation days. It was a pleasure hosting you and we certainly hope The Fives Beach Hotel and Residences, Playa del Carmen becomes your hotel of choice during future travels.

Regards,
Management Team
The Fives Beach Hotel and Residences

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