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Playa del Carmen
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10,191
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382
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177 - 182 of 13,920 reviews
Reviewed 4 weeks ago

Love Fives. Very nice people there. Good service. Eat very well. First time using air Transat. Absolutely love it. Highly recommend. Beach area is a little bit of small. The internet could be more faster next time.

Date of stay: January 2020
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank jingjing1513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerSevices, Manager at The Fives Beach Hotel & Residences, responded to this reviewResponded 4 weeks ago

Dear Jingjing1513,

Thank you for your recent review for The Fives Beach Hotel and Residences, Playa del Carmen. We truly value your comments and feedback regarding our services.

It is wonderful to read about the details that made your stay memorable and enjoyable. It is our goal for each guest to have an incredible experience, so it is a delight to know that you have enjoyed your stay.

We look forward to welcoming you back.

Regards,
Management Team
The Fives Beach Hotel and Residences

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

I just returned from a visit to this lovely resort with 13 friends! It was easy to walk and explore, beautiful beach set up with beds/chairs, pool and lounge. The spa experience was one of the best I’ve ever had. Every restaurant offered fresh delish Food with superb service.

We especially appreciated the help of our Butlers Claire and David, and beach service by Barnabe Perez and Pedro.

Date of stay: January 2020
Trip type: Traveled with friends
Thank beckyjchamberlain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerSevices, Manager at The Fives Beach Hotel & Residences, responded to this reviewResponded 4 weeks ago

Dear Beckyjchamberlain

Thank you for choosing The Fives Beach Hotel and Residences to celebrate your friend’s birthday! It is great to hear how our wonderful staff made your stay memorable and how you enjoyed our food and luxurious accommodations. We are glad to have exceeded your expectations and that you enjoyed your girls’ trip to Mexico with us!

Thank you again and we hope to have the honor of welcoming you back once more to The Fives Beach Hotel and Residences, Playa del Carmen.

Regards,
Management Team
The Fives Beach Hotel and Residences

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

By far, the BEST staff and room accommodations that I have ever experienced. Modern, clean rooms. Crisp sheets. Stocked fridge. Pillow treats. Smooth, white sand on a virtually pebble-free beach. Friendly staff that indulged our every desire. They knew what we needed even well before we knew. Shout out to Claire, David, Bernabe Perez, Pedro Uc, Antonio Reyes for their outstanding services. Would definitely go back!!!!

Date of stay: January 2020
    • Location
    • Rooms
    • Service
1  Thank girlsweekend2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerSevices, Manager at The Fives Beach Hotel & Residences, responded to this reviewResponded 4 weeks ago

Dear Girlsweekend2020,

Thank you for selecting The Fives Beach Hotel and Residences, Playa del Carmen for your recent vacation, it was our honor to host you and your friends.

We work hard in creating a truly memorable experience for each guest, so it brings us great joy to know our team went the extra mile and that they had such an amazing impact on your stay. We are also pleased to read how much you enjoyed our luxurious accommodation and took advantage of the beautiful beach and our services for your sunny vacation days. It was a pleasure hosting you and we certainly hope The Fives Beach Hotel and Residences, Playa del Carmen becomes your hotel of choice during future travels.

Regards,
Management Team
The Fives Beach Hotel and Residences

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Reviewed 4 weeks ago

Particularly loved paining pots under palm trees, staff are all amazing in particular the guys by the adults only pool... best cocktails. Loved looking out for monkeys and wandering around the resort, once you find the shortcuts nothing is too far away. read reviews before traveling that the golf carts were sporadic... but we didn't really find a need to use them! Make sure to book restaurants on your first day as they book two days in advance which caught us out a little.

Date of stay: June 2019
1  Thank Gina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerSevices, Manager at The Fives Beach Hotel & Residences, responded to this reviewResponded 4 weeks ago

Dear Gina H,

Thank you so much for choosing The Fives Beach Hotel and Residences, Playa del Carmen for your recent vacation. We feel very grateful to receive your compliments and we thank you for sharing your beautiful review on TripAdvisor. It is a delight to know that you enjoyed many aspects of your stay like the mesmerizing nature settings and our outstanding customer service.

We would like to thank you for your remarkable evaluation and are sure your review will help our future guests. We look forward to hosting you again at The Fives Beach Hotel and Residences, Playa del Carmen.

Regards,
Management Team
The Fives Beach Hotel and Residences

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Judith, jasson and Gerardo were very helpful they made the trip amazing. Amazing experience all around fun lots of activities and fun at the beach. Amazing selection of foods and multiple restaurants!

Date of stay: December 2019
Trip type: Traveled with family
Thank YyhsbsTevy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerSevices, Gerente at The Fives Beach Hotel & Residences, responded to this reviewResponded 4 weeks ago

Dear YyhsbsTevy,

Thank you for your review and compliments to our delicious gourmet cuisine restaurants and incredible entertainment team. Our beautiful beach paradise would not be completed without these amazing team members, rest assured they will be rewarded for their efforts.
We hope to have the honor of hosting your next visit at The Fives Beach Hotel and Residences, Playa del Carmen.

Regards,
Management Team
The Fives Beach Hotel and Residences

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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