My friends and I stayed at Azul Fives Hotel October 5-12, 2013. From the moment we arrived, the staff and environment was incredible! Juan met us at the van with a smile to take all our bags and patiently waited while we checked in. He drove us to our room and carried all the bags up for us, even taking the time to get us settled by answering any questions we had. He continued the great service at times when we needed transportation and was always ready to help with anything we needed. At check in, Ivan greeted us with a smile and gave us incredible, friendly service. Throughout our stay, the bartenders and wait staff treated us all as though we were the only people they had to wait on - personal service always with a smile. Regardless of where we were, the service was the same - exceptional. Rafael, Marcos, Abraham, Dario, and Elizabeth to name a few were wonderful! Bonds were created with these wonderful people even in the short time we stayed there. One of my friends celebrated her birthday while there, and the staff all made it extra special with each place we went to doing something special for her. There are always activities for the guests and the activities staff is superb. Marcy would meet us with her beautiful smile and would urge us to participate. She also was great about keeping us informed of upcoming activities. These types of activities not only get guests involved with the staff, but they also allowed us to be involved with other guests. The rooms were keep very clean and any needs we had were met almost immediately. Each villa is assigned a Concierge person. Ours was Sylvia and from the moment we met her, we were made to feel welcome and as though she had been a friend for years! She was very informative and did everything possible to insure we had all that we needed to be comfortable during our stay. Even walking through the resort, the various staff always greeted us with a smile and an "Hola!" From the moment we arrived to the morning we left, it was all a positive, enjoyable experience and we have already begun planning next year's trip to Azul Fives Hotel.
- Official Description (provided by the hotel):
- Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more less
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- Also Known As:
- Azul Fives By Karisma Hotel Playa Del Carmen
- Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico