Very clean resort. I've never seen one that caters to kids so much! They have high chairs and toys available in all the restaurants. They have a kids staff that is very professional and well trained. We used their babysitting service for our 8 month old daughter. Very friendly staff and excellent food at all the restaurants...including the Italian. I saw a previous report by someone who hated the Italian...not sure what happened with them, but our experience was fantastic and we're not easy to please. The concierges are extremely helpful. We had a medical emergency while there and they were at our room with help to get to the hospital is less than 2 minutes. They even followed up with us as to how things went when we got back after a couple days in the hospital. Don't be afraid to go to the timeshare presentation. They are upfront that it is a sales pitch and there is no pressure at all to go. We were already timeshare owners so we weren't afraid. But there was no pressure at all. It was a great presentation and opportunity that they offer. Ask to have Jorge (George) do your presentation. Great family guy just trying to make a living like the rest of us! Tony, his manager, is also excellent! Needless to say, we bought. The offer was too good to refuse especially when they offered to buy out our one year old membership at another resort.
Housekeeping was top notch! We had a different towel decoration everyday. She even left them for us each day so we had quite a collection on display by the end of our trip.
I recommend tipping to show your appreciation. We saw a lot of people leave their tables without leaving anything even though they appeared to get the same high quality of service we did. That's not to say we tipped every meal. Sometimes our waiter seemed to disappear and we wouldn't see him again at all that meal. So, no tip. But in general the service is great.
Entertainment staff are great and very active in getting people involved.
If Azul Fives is reading this...My one recommendation is that you improve the Photography Department. The only photographer there seemed fairly uninterested in making any money. His samples of photos on display looked like they were taken by an amateur. No imagination and variety. We've stayed at other resorts where you see the photography staff out there around the resort taking pictures, bringing animals along for poses with people, and letting you know when and where you can see your pictures to buy them if you wish.
We did the beach massage with the spa and thought it was great!
We also had a "candle-light" (there were no candles per-se just a dimly light shelter on the beach) dinner on the beach. The food was Fantastic and the service absolutely top-notch!
All in all, we had a great time and would highly recommend the resort to families!
- Official Description (provided by the hotel):
- Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more less
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- Also Known As:
- Azul Fives By Karisma Hotel Playa Del Carmen
- Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico