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The Fives Azul Beach Resort Playa Del Carmen
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Reviews (7,826)
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6,008 - 6,013 of 7,826 reviews
Reviewed January 13, 2013

We just got back last night from a week at Azul Fives. It was exactly what we needed and what we were looking for and more! There were three of us. My husband and I and my mother-in-law. We had booked a 1-bedroom suite with a pool view. The accomodations were as we had expected. Very clean and a lot of space. It is a small resort, very family-oriented. Extremely professional and welcoming staff. You know they will do all they can to make your stay as pleasant as possible. Although we were told the resort was full, we never felt crowded anywhere, whether at the various restaurants, at the beach, at the infinity pool or at the quiet pool. Because this is a small resort, everything is close by and if you have a special need or request, just go to the many concierge offices located on different spots on the resort and someone will be there for you.
We left the property for a couple of days for family business in Bacalar and when we got back late on the Tuesday night we had been moved to a penthouse 1-bedroom suite. It was just perfect! My mother-in-law who is 80 years-old could not believe how well we were treated.
The food at the various restaurants was very good as well as the choice of wines. You can tell they pay attention to the freshness of the ingredients and to make the menus interesting. If you only want a snack, the swim-up bars offer a variety of tasty snacks and beverages.
There are daily activities for all as well as evening entertainment.
The 'disapointments' are so few and not so suprising: the water pressure isn't great and we saw some ants in the master bedroom but if you keep the screen door closed it helps.
Overall this was one of our better choices and we will definitely return and try other Karisma resorts.

Room Tip: Walk out suites are great if you have kids. If more than 2 adults, choose a suite.
  • Stayed: January 2013, traveled with family
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2  Thank fedbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded January 31, 2013

I would like to take a moment to thank you for your review relating to the experiences of your recent vacation.

Here at the Azul Fives, we are reknown for our outstanding level of Gourmet Inclusive services and I am thrilled to hear that we met your expectations and all three of you had an excellent time away.

It would be an absolute pleasure to host your next vacation in Mexico, whether it be at the Azul Fives or another Karisma hotel here in Mexico.

Best Regards

Mario Mathieu
General Manager
gm@azulfiveshotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

Went on vacation with my wife, parents, sister and husband and brother. For most of us, this was our first real trip out of the country, as Canada doesn't really count. We had a three bedroom penthouse suite with a rooftop deck and hot tub. The food was excellent, better in some restaurants, like the Italian and Asian, than others, like Sea Olive's dinner (the lunch was very good) and the beach club restaurant, can't remember the name, but sausage on a pizza meant cut up hot dog. The staff for the most part was very friendly and helpful. Jazmyn, Eddie, and Adon were some of the most accomodating members of the staff. While we had the penthouse with rooftop deck and the view was beautiful, we were hoping to grill out up there, but we would have had to purchase our own meats, as well as utensils in order to do so. So we did not use the rooftop deck as much as we were planning. The facility was wonderful and we had a wonderful time.

  • Stayed: June 2012, traveled with family
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1  Thank jakepharmd07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded January 31, 2013

I am very happy that you all had a wonderful stay at the Azul Fives and as your first real vacation, I hope it will be the first of many.

It means alot to us that you wished to share your experiences from your time away and that you will provide us with the opportunity to host your holiday once again.

Best Regards

Mario Mathieu
General Manager
gm@azulfiveshotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

This resort is great for family with small children, rooms are nice and big, pools are never busy,no wild partys or loude music.
However, it is very boring for grown ups, there is no lobby where you can sit down for a drink and chit chat with people. Walking thru the resort after dark is like ghost town, you may pass by one or two lost souls.
One very good place is the spa :-) expensive but amazing.
Before booking this resort for your next vacation please do check the reviews, do ask questions, dont want you to be disappointed. We have 4 more days and we are moving to The Royal resort in Playa del Carmen (yes I have to pay for the move)

Room Tip: Get a pool view
  • Stayed: January 2013, traveled as a couple
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2  Thank Grace S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded January 31, 2013

Grace, thank you very much for your review.

With our Gourmet Inclusive concept, the Azul Fives is designed to appeal to everyone and I am sorry to read that you did not find the hotel suitable for your vacation.

Once again thank you for your feedback.

Best Regards

Mario Mathieu
General Manager
gm@azulfiveshotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2013

My husband and I just got back from a week-long stay with our 3 year old and 8 month old. We had a wonderful, relaxing holiday that was easy with kids without having to compromise on food or "niceness" of the resort. Not only was the food quality excellent for an all-inclusive, it was nice to have no limit on the number of a la carte dining experiences. Food and drink was always readily available poolside and on the beach, and if we needed to eat lunch or dinner on the earlier side to accommodate our kids' naps, the 24-hr room service was a handy option.

One of the biggest advantages of this resort is the rooms. We had a 2-bedroom suite, which was actually a large 1-bedroom suite with two bathrooms, a full kitchen, dining area, and balcony, PLUS a separate deluxe room with two double beds and full washroom. The rooms were not connected on the inside; rather, they shared a secure, common foyer space. The rooms were very clean and nicely decorated.

Another huge plus for us was the baby gear provided--full-size cribs (not just pack 'n plays), baby bath tub/change table, high chair in the room (and always readily available at the restaurants), umbrella stroller, toys for borrowing (in-room and beach/pool toys), baby food in jars or willingness to puree food for the baby at the restaurants. We brought diapers, wipes, a potty and some books for the kids, but no other gear--made for much lighter traveling.

Other pluses: smoothies at the health bar made to order; good quality cardio equipment at the gym; weather was perfect (pleasantly hot; only rained on our last morning there); no mosquitoes (though likely the grounds are sprayed); attempts at high level of customer service (lots of follow-up), but almost to a fault (see below).

We did not use the kids' club, as our kids were under 4, so can't comment on that. Friends' kids seemed to be having a great time there, though.

In terms of what we didn't like, the beach was a bit on the small side, and the water was pretty much unswimmable--big waves and heavy undertows made us anxious with our toddler playing near the surf, so we pretty much hung out at the pools. The service was fairly intrusive at times--despite a "do not disturb" card placed in our room key slot, housekeeping and other staff came right in after knocking briefly. This was not cool with us at all, given our napping babes, and after bringing up the issue with the concierge assigned to our room and with a manager, this did not happen after the 2nd day.

Overall, we were very happy with the resort. In looking for an all-inclusive that was welcoming to families with young children but that still met our standards in terms of food and facilities, we were not disappointed by Azul Fives. We would definitely come back here, only we'd probably want to stay longer than a week next time!

  • Stayed: January 2013, traveled with family
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9  Thank F M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded January 31, 2013

As General Manager of the Azul Fives, I would like to personally thank you for your comments regarding your recent stay.

We find it very rewarding to read such positive feedback. Aswell as your positive comments, there have been some negative points mentioned. I would like to assure you that I have taken note of your comments and I hope that you will provide us with the opportunity to host your holiday once again so that you can experience firsthand the improvements that you helped us to achieve.

Best Regards

Mario Mathieu
General Manager
gm@azulfiveshotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2013

My family and I spent the first week of January at Azul Fives. We had a great vacation. Our room was great, my only complaint would be the water pressure but I find that most resorts (and I have been to many) have the same problem. Food was great, service was fantastic...Best service on the beach was from Araceli and Ramon. They work so hard and went out of their way to serve us. They really made our trip more enjoyable. Best service in the restaurant came from Luis and Pedro.

Room Tip: There are no rooms with an ocean view so if you can afford it...I would suggest a penthouse room.
  • Stayed: January 2013, traveled with family
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5  Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, General Manager at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded January 31, 2013

Thank you for your comments from your recent stay at the Azul Fives. I have ensured that your comments have been passed onto my staff as your feedback is extremely important to us and helps us improve our facilities and services even further.

It was an honor to host your holiday and I look forward to welcoming you back soon.

Best Regards

Mario Mathieu
General Manager
gm@azulfiveshotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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