Like so many on the forum, I was hesitant to go to Azul Fives based on the negative reviews. As much as I try not to sweat the small stuff, sometimes too many small things end up tainting the vacation so I was worried. We ended up loving Azul Fives and had an excellent time there. The small issues we had were either immediately resolved or were so minor as to not affect our vacation. I will address our minor issues just so other travelers will know before they go.
We traveled with a group of 4 families with children ranging in ages from 12-18. We were all upgraded to rooms with a rooftop terrace. Our friends had rooms right near each other in buildings 5 and 6 and we were in building 2. Although we would have liked to be closer to our friends, we didn't ask to move and found our location to be acceptable. The rooms are very spacious with two bathrooms (and one on the roof if you have a terrace), a huge living area and two balconies. We have never had an all inclusive room of that size. We have a boy and a girl which makes having one king bed and one pull out sofa a bit of a challenge but our daughter ended up sleeping with us and our son slept on the sofa (when he wasn't sleeping outside on one of the terraces with the other teen boys in our group). The boys loved the terraces and I would highly recommend asking for one (or emailing the request ahead of time which someone in our group did). On the first evening, we had virtually no water pressure or warm water. We also had several ants in our room around the entryway and kitchen area. We wrote a note to housekeeping about the ants and called about the warm water/water pressure and both were resolved by the next day. There never was enough water pressure to fill the jacuzzi tub that was in the room which may have been an issue had we had small children who needed a bath. We prefer showers so it wasn't an issue. Same goes for the tub on the rooftop - not a lot of water pressure and just cold water. We tried to fill the tub and leave the water to sit and warm in the sun but the housekeeper drained it when she cleaned the terrace which to us was no big deal. We were just happy the housekeeper even took the time to clean the bathroom on the roof. Our fridge was never really cold which we called about to no avail. We got around this by putting our beverages in the freezer for a short time. Again, no big deal to us. The fridge was stocked daily with extra beverages - we tipped both the beverage person and housekeeping person on a daily basis. One day, the fridge wasn't stocked and we made a quick phone call and someone was there within minutes. We used room service two times and the food was delivered within 15-20 minutes. The food was very warm and of good quality. The little shoestring fries at the restaurants and from room service were our favorite. The resort could not have been cleaner and the employees nicer. Our kids hit it off with the entertainment staff and loved the water polo, water aerobics, and the nightly shows. The "chair game" wasn't an issue until the last few days when the resort was full. On those days, we did save some chairs and always managed to find enough. If there were no chairs available, we just sat on the side of the pool. We loved the main pool and the pool by Lizards. We especially loved not having towel cards and were always able to find a fresh, clean towel when we needed one. The towel hut even has sunscreen for the guests' use. The restaurants were all good - our daughter loved Flavours for breakfast, most of us loved the beach grill for lunch, and we all enjoyed our dinner selections. Sea Olive has a really good lunch but it does take awhile - if you want to maximize time in the sun, I recommend the buffet. The same goes with dinner, if time is of the essence then I recommend Flavours for dinner as it is a buffet or what they refer to as a "food display." The desserts/sweets at Azul Fives were better than most of the other all inclusives we have been to. The chocolate pastries at breakfast were a huge hit with our group as was the chocolate ice cream at the beach grill. We visited the smoothy bar a few times and it was good every time. We called for bell service upon our departure but they never came. My husband and I started to the lobby on our own and were quickly spotted by someone and picked up and taken to the lobby. Again, just a minor inconvenience that was quickly rectified. There are babies and kids everywhere and they were extremely well behaved. A few of the pools said they were Adult Only but there were kids at all of the pools which was fine with us since we had kids and since it spread everyone out a little more. Our group made a few suggestions while there - we wish there was bottled water available throughout the resort; we wish there was a few other bars to meet up at during the evening other than the Zky bar; we also wish the kids under 18 got bracelets other than cards for convenience and to highlight the fact that they are underaged; we also wish there were no outside doors on the pods of rooms or at least a doorbell. We saw several people who were locked out of their room and knocking on the outside door but the knocks can't be heard in the room. Overall, we loved the resort. The pools, the service, the cleanliness, and the large rooms were all a hit with us. We have never been this relaxed at an all inclusive and our kids have never felt as comfortable as they did at Azul Fives. We would highly recommend it!
- Official Description (provided by the hotel):
- Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more less
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- Also Known As:
- Azul Fives By Karisma Hotel Playa Del Carmen
- Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico