Words can not express how amazing our trip was but I will definitely try to do it for all of you that are looking at this hotel. We travelled from October 22-November 5, 2011.
CHECK IN- We arrived from the airport and were greeted by friendly staff who immediately greeted us with champagne ( we do not drink so we were given bottles of water) Check in was quick and very easy. We were given a card with our pictures on it. This was our room key as well as our all inclusive card. Much better then wearing those silly bracelets.
ROOM- we stayed in the two bedroom suite. This suite was amazing. Very clean and very modern. Of course the first thing we did was take pictures as we couldn’t believe how perfect everything looked. The rooms were cleaned on a daily basis and were always stocked with fresh towels and drinks in the fridge. Wonderful to have so much space. We NEVER had any issues with items being taken and we did leave our things out in the open.
STAFF- the staff were AMAZING. Everywhere you went they were greeting you with a smile and always there to help. The girls at the front reception were great. Always happy and friendly. CLAUDIA our personal concierge was wonderful. On our first day we received a phone call from Claudia welcoming us to the Azul Fives and letting us know that if we had any questions to please contact her. We decided to go and visit Claudia to meet her and ask her some advice on local places to tour and visit while we were there. Claudia went out of her way to make sure our stay was fantastic and truly engaged in conversation with us. She was full of fabulous information and had such an infectious smile. Thank you Claudia ! The men at the front of the hotel ( porters) were great. They knew when and where we were going off site and would always greet us and be excited to see us when we returned. We are scuba divers so when we would return from a long day of diving we would be greeted with a smile and then they would grab our gear and put it onto a cart. We would be driven to our room each time we returned from a day off the resort and they would always ask how our diving was. Some of them were so interested we would stand with them and show them our amazing dive pictures. What a wonderful feeling it is when you are greeted upon your return and they all know exactly who you are, where you were for the day and then know what room you were staying in. Just wonderful.
GROUNDS- wonderfully kept and always clean. I felt safe walking thru the resort at night and we would go and sit on the beach and relax after a nice dinner. Wonderful ambience and lighting throughout the resort. Keep your eye out for some monkeys that like to hide in the trees and the iguanas that like to lay on the rocks near the pathways to the beach. We got some wonderful pictures.
FLAVOURS RESTAURANT- The best food and service we have ever received. I honestly couldn’t say enough about our experience here. This truly made our trip. We went to Flavours for both breakfast and dinner. Breakfast we enjoyed the food display and the wonderful view of the cenotes. Dinner time was our absolute favourite time of day. Every night we were greeted by ARTURO the manager with a smile. He always knew right were to sit us. We had our favourite table of course. We met ARMANDO AND MARIO. What fantastic men and servers. During our stay not only did we get to know both on a personal level but they really got to know us and truly enjoyed every night. Armando was the joker. He was a wonderful server who loved to talk about his culture and how he would fish every morning before work. He would share his passion for food and when I would ask how something was made he would always give me tips and recipes so that I could make it back here in Canada. As for MARIO he was superb. One night Mario said that he wanted to do something special for us. We assumed that it would be something very simple like a fancy dessert or something very simple. We arrived the next time and the experience brought me to tears. Mario and the manager had closed off the top solarium of the restaurant and there by the window was a table dressed in linens. The table was full of beautiful flowers, candles and two champagne glasses that had two swans kissing made of out the napkins. Because Mario knew we didn’t drink he made us a special sparkling raspberry drink in celebration of our dinner. We had a fabulous dinner. The food was breathtaking. We had a wonderful salad, French onion soup and then rack of lamb. I have to admit I had always said I would never eat lamb but after Mario going to all this trouble I had to try it. AMAZING. The rack of lamb just melted in my mouth and I couldn’t believe how something could taste so good. Of course after dinner was dessert and as usual dessert was fantastic. The cooks in Flavours were wonderful. Truly created a work of art in every meal they made. On nights when there was nothing on the menu that we wanted, the chefs would make us something wonderful to suit our needs. I cant express in words how good the food was. I would say that this restaurant created the BEST food that I have ever tasted. I want to thank Arturo, Armando, Mario and the wonderful chefs that created such a wonderful experience and truly made our trip. THANK YOU !!
OVERALL- Amazing experience. AZUL FIVES is a wonderful resort, with superb staff and a place I will never forget.
- Official Description (provided by the hotel):
- Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more less
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- Also Known As:
- Azul Fives By Karisma Hotel Playa Del Carmen
- Azul Beach Resort The Fives Playa Del Carmen Riviera Maya, Mexico