We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The Fives Azul Beach Resort Playa Del Carmen
Nearby Hotels
$293
Bookit.com
View Deal
Certificate of Excellence
  • Breakfast included
  • Pool
$227
$191
Bookit.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
$587
Bookit.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
Royal Hideaway Playacar(Playa del Carmen)
$331
$217
Barcelo.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
The Royal Playa del Carmen(Playa del Carmen)
$423
$240
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Valentin Imperial Riviera Maya(Playa del Secreto)(Great Value!)
$401
$289
Agoda.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
Grand Velas Riviera Maya(Playa del Carmen)
$1,434
$753
Bookit.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Fairmont Mayakoba(Playa del Carmen)
$438
$349
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Beachfront
$562
$472
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
$973
$450
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
Reviews (8,131)
Filter reviews
8,131 results
Traveler rating
5,304
1,596
625
298
308
Traveler type
Time of year
LanguageAll languages
More languages
5,304
1,596
625
298
308
Show reviews that mention
All reviewsgin barla brasserieinfinity pooloka sushiflavours restaurantessence sectionbedroom sky suitesea oliveprestige memberspool butlersthe cantinaspider monkeysroom servicekids clubgourmet inclusivefull kitchenpoolside grill
Filter
Updating list...
6,656 - 6,661 of 8,131 reviews
Reviewed August 1, 2011

Stayed for 4 days and I guess the best thing I can tell people is that you have to come here and be on Mexican time. Slow down and enjoy what they have to offer not expect to be catered to all the time. Yes Restaurant service is slow as I think 1 kitchen serves 2 restaurants with completely different food. Waiters are very nice and spent perhaps too much time at each table trying to know each guest which makes it a longer process ordering food and drinks but makes it also fun meeting different cultures. My wife and enjoyed our time here even through having a flooded room the second night of our stay with a blown hot water heater putting 2" of water in our room in Villa 4. I now know why some rooms smell musty when you go to resorts in Mexico. They swept the water out the door and installed new water heater and had the room occupied the next day by someone else. They moved to us to a lovely pool view room at 10pm at night after finding an opened room. the resort was only about 40% full but that was about right for drink and food service. A tropical depression was in tthe gulf when we arrived at the resort but except for two (2) quick thunder storms that cleared the pool the days were sunny as my sunburn will prove. Go have fun and relax Azul 5 is alright.

Room Tip: Do not take the first room they offer you get a pool view not jungle.
  • Stayed: August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank TXleafpeeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2011

We got a good deal on a very classy one bedroom suite with kitchen, living room and balcony. The suite wad great, no maintenance problems, very clean. We opted to cook all our own food (we like to cook) or get takeout and really enjoyed that - we were glad we didn't rely on the restaurants here. For very little cash you can get lovely fresh fish, great ingredients, and wonderful top-shelf booze and prepare it in your own granite and stainless steel fully equipped kitchen. Staff are eager to help you to your room with groceries and we did not feel judged in any way for cooking our own food. Pools are wonderful and are through the whole resort. We had a car and drove into Playa for supplies, shopping etc. at least once a day.

We would not have liked this place so much if we were stuck there without a car. As others have said, the beach is rocky and tiny - it's not even good for snorkelling. We were mistakenly showed to a "one bedroom suite" without a kitchen and told this was our room. We then had to wait two hours in the lobby, without use of any facilities, to get the room we'd reserved. Apparently this was because there was nobody present senior enough to give us the room we'd actually reserved. The non-kitchen suite we were shown by mistake was a bit small and pokey, and we would not recommend those if you're going to spend time in your room. Others have indicated problems with incorrect reservations here and we experienced this too.

The rooftop suites looked very good. However, there are not any true ocean-front rooms here. It did not look like any ocean views were worth having either.

The staff were overall very friendly and helpful, but as well as the reservations we had long waits and other issues with valet parking (our car was recovered one time by a young staff member who did not appear to know how to drive).

Overall, we recommend this place if you are looking for a luxurious base to stay and cook your own food while you explore locations in the Riviera Maya by car and are OK with some SNAFUs.

Room Tip: Get a suite with a kitchen, and print out details of the room you reserved so you can prove you haven't been given the right room!
  • Stayed: March 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank karenk540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2011

OVERALL
We just returned from our vacation to Azul Fives (July 24-30, 2011.) We have three boys: 5, 7 and 12. For the money we spent on this all-inclusive resort, it was a colossal mistake. From facilities to service to food it was sub-par. There is no way this is a five-star resort. Please read the write-up below before you make your arrangements.

ARRIVAL
You enter the resort through a public access road, which is lined with some shacks, a local pool area, a mini-mart (Oxxo) and an above-ground water purification site (purifying yet to happen.) It is not a site that puts you in a vacation mood.

The hotel entrance resembles a Springhill Suites or Comfort Inn. It is not ugly, but not impressive either. The check-in process was, again, comparable to a business budget hotel. It was satisfactory, but not impressive and certainly did not make you feel like an honored guest.

We received a book summarizing the resort (almost all of the data in the book was incorrect...restaurants not open, times were incorrect, age limits for programs were wrong. We received a ride to our room in a golf cart and a "tour" of the property, consisting of pointing in the general direction of buildings.

ROOMS
We picked the resort for a number of reasons (as filtered through our travel agent.) One of the reasons was that we wanted a suite so that we had a room connected to our childrens' room. As it turns out, there are no true suites or connected rooms. There is a shared vestibule with an outside door and two separate rooms with their own doors. This made us uncomfortable as the kids feel very far away from you. One of us slept in the kids room on most nights.

Our first room had a remarkable view of a partially constructed concrete wall and the same public access road described above in the arrival section. The next morning the view was "enhanced" with a dozen construction workers right beside our balcony, building the wall.

The second "suite," and you can see the experience is going great so far, was the same set-up, but smaller than the first. It was on the ground floor and our patio looked out on the "beautiful" kitchen next to a pool which we could not see...Fantastic for sitting out on the patio and feeling like you were at home, looking at your neighbor's house...not exactly five-star views.

As a note and contrary to what is intimated, there are no beach-front rooms. You will have, at best, a view of the jungle or a pool.

BEACH - POOLS
One of the other reasons we selected this resort was that they promised a beach. We even took the step of calling and having our agent call to the resort and ask if there was a nice beach and that there were no rocks there.

There is a beach, meaning sand and chaise lounges. However, if beach means walking into the water, forget about it. The water is all rock; pitted limestone with ankle-breaking holes and shells. We tried to get to deeper water the first day and almost made it, but not without a little bloodshed. We found a walk out area at different resorts about 3/4 of a mile down the beach and another one about 3/4 of a mile up the beach. Of course, because they weren't part of our beach, we couldn't get chairs or towels, but at least we could swim. We ended up going to a public beach at Playa del Carmen one of the days. We did enjoy the water, but it was crowded and cost about 9 bucks to rent chairs and about 40 dollars for lunch and drinks.

By the way, the resort is bordered on both sides by public access walkways so there will be local families and fisherman who will be right beside you as you are on the beach. It made us a bit uncomfortable with our kids the first day or two.

We also saw pictures of the pools when we were researching and they looked very nice. They were nice enough, but the main pool was shut down in the evening; closed completely twice and, as is detailed below, did not have drinks available all the time and certainly not after 5:30pm. You also could not swim after 11pm or before 6am. This was not an issue for us, but you should know about it before you go.

Bring your own goggles, snorkels, etc. There was nothing there and there was also no buckets or any other items for kids to use for fun.

SERVICE AND BARS
The service was horrid! The staff did say "Hola" everytime they walked by, but little else. Getting answers to questions like, "Is there an ATM?" or "What fun stuff is there to do?" or "Can I get something to eat?" seemed near impossible.

On the three occasions my wife and I wanted a beer at the swim-up pool, they were out of beer. Twice, they were out of ice for daquaries. The swim-up bars closed, theoretically at 6 pm, which is already bad enough, but but they started closing as early as 5. The staff didn't even look at you when you went to the bar for a drink, but instead kept cleaning. When you asked for a drink, they just mumbled, "closing." This happened every day at the main bar. Our youngest two were ignored unless our oldest or my wife and I were with them.

Even after monetary tips to the bartenders and servers, drinks were hard to come by.

CLEANLINESS
The rooms were clean enough when we arrived, but the service to them was spotty. One day the coffee mugs were not replaced and only one room had its bed made. The floors were not cleaned all week and the showers were not cleaned the last three days.

The outside was fairly clean and the restaurants and public areas seemed clean enough.

The grounds were very well manicured.

There was a ton of construction. There was a restaurant shut down; two areas were barricaded by large sections of plywood; walls were being constructed. It was like living inside a renovation for a week...not exactly relaxing.

We are in Mexico, so you have to expect some insect life. There were mosquitos, spiders, ants and a very large (2-inch) bug which looked a little like a locust. We were ok with mosquitos. The "locust" was our guest for the week, but he mostly kept to dark areas. The spiders we killed. There was also a bug that was not quite distinguishable after my wife squished it. None of this was overwhelming, but you should be prepared for it.

SPA
My wife and I did a couples massage. It was one of the highlights of the resort experience. The staff was nice. It was a relaxing area and the cold/hot tubs, sauna and steam rooms were great.

RESTAURANTS
There are really only two restaurants. One is near the check-in area and is more family-oriented with a buffet-style selection and different types of food each night. The other restaurant pretends to be three with one under construction. However, all of these restaurants share one kitchen. We are not sure if this is what caused slow services or not, but the service was VERY slow. The selection of meals for kids at Tsuki (Asian) was not great and they didn't seem to want to accomodate requests. We ended up taking the kids to the buffet at Flavours for dinners, even if we (mom and dad) ate at one of the other locations. The portions are incredibly small. The duck entree, which tasted great, included three, 2-inch by 1/2 inch strips of duck and a tablespoon of carrots and greens. My 12 year old needed to go to the buffet afterward to get more food. The sushi was good as well. The desserts were portion-size challenged, too. The cheesecake was a one-inch diameter cupcake on a plate. It was less than a bite and that was all you received.

We were only on site for lunch twice (see beach and pool section.) Only one restaurant was open for lunch. The kids pizzas and hamburgers were ok and the "barbeque area" which served chicken and sausages was, likewise alright, but was far away from the pool areas and had little selection (not even cheese for the hamburgers!) Service at the lunch areas was also very slow. It took 45 minutes to get a meal of a warmed up pizza for each of my sons and a hamburger.

Also, beware of some extra charges for room service ($6 Delivery charge) and for top-level wines. We waited 1 hour and 20 minutes for a room service delivery the one time we used it.

ENTERTAINMENT and KIDS CLUB
The nighttime entertainment was another bright spot. It was a little hokey (think Dirty Dancing) but good. The fire show was good and the carribean dancing show was also very good.

The daytime entertainment, was a little less than we expected, but they tried.

Our young kids liked the one day that they were at Kids Club. There were games, a gymboree kind of area and a small pool. The staff seemed nice. There was a bit of a language barrier. It was good for kids under age 8.

There was nothing for our 12 year old to do at all (he did not stay there.) According to the booklet, there was supposed to be a teen kids club, but, as it turned out, there was not. It was a tough resort for him as the adults ruled the pool and the young kids were in kids club. The Tweeners and teenagers all looked bored.

Room Tip: Don't expect to see the ocean
  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
12  Thank Tigger303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2011

we booked our trip at dreams tulum which was a nightmare after 3 hrs we ran away as fast as we could azul fives was wonderful the staff was very friendly and could not do enough for you the room were wonderful we had a 2 bedroom suite my only complaint was the beach it was very rocky and made it hard to get into the water but that was the only problem that we can say we will be back for sure

Room Tip: we have 5 in our family and they gave us a poolside 2 bedroom suite with complete kitchen living room it was grat
  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank JoanieBaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2011

We just got back yesterday from a week stay at Azul Fives (7/20 - 7/27). We traveled with our two kids (6 & 3) and our friends who also had a 7yr old. This is our 3rd year staying at a Karisma property (we've stayed at Azul beach (before remodel), Azul Sensatori and El Dorado Casitas) and I must stay each resorts has it's own perks, but I will do my best at reviewing this one while comparing it to the others as well. I also read all of the review before leaving so I had an idea what to expect and what not to expect.

We'll start off with the property. At first glance when we pulled into the lobby I was not impressed at all and was actually thinking maybe we should have gone back to sensatori this year. The lobby here is very small but still nice. They offer you sparkling wine and cold towels when you arrive and even have some toys set up in the lobby for the kids to play with while you wait to be checked in. We arrived before 3 so our rooms were not ready and they asked that we go have lunch while they get the rooms ready. So they held on to our luggage and gave us a tour of the grounds on the golf cart (again I was not too impressed) before dropping us off at sea olive for lunch. The service here was horrible, but I'll get back to that part a little later. By the time we were finished with lunch, it was time to head back and get our rooms. We decided to walk back instead of taking a cart, but that was not a good idea for my friend who was pregnant. It's about a 7 to 10 min walk from sea olive (near the beach and main pool) to the lobby. We finally arrived and were seen by a different person at the front desk who informed us that our rooms were ready, but when we looked at the numbers, they put us in two separate buildings very far from each other. We asked that they please gives us another room closer to each other but because of a wedding, they did not have anything available right now because the rooms were blocked for that party, but to check back tomorrow and see what they could do. We check back for 3 days! and every time it was the same story, sorry no rooms because of the wedding, even though we knew there were at least a few right near my friends building that were vacant, but after 3 days we gave up. Our room was in Villa 2, closest to the lobby, flavors and the spa and it seemed to be one of the units which are owned because one of the closets and kitchen cabinets were locked and could not be opened by any of the staff members. Our friends were placed in Villa 8 which was great. it was closest to the main pool area and kids club and right near the second swim up bar where Lizards is which is also connected to the pool that circles the building. She was on the first floor with a pool view which was great for the kids. So when we weren’t at the main pool we were hanging out in her room.

The rooms are very nice, big and perfect to travel with family. We booked a 1 bedroom and it was perfect for us. The kids had the sofa bed, half bath and their own TV while we had a king size bed, tub, shower and another toilet. As reported before, yes, the lighting in the bathroom is horrible. Actually the lighting in the bedroom period is horrible. They really do need to put some brighter lights over the sink and even in the ceiling fan. We had a pool view which was very nice and each one bedroom has two balconies. Our A/C was also not cooling when we arrived, so before we went to dinner we called and by the time we got back the issue had been resolved. I think that was the only issues we had with the room our entire stay. House keeping came everyday and left plenty of towels, nothing was stolen and one day they even left a little towel art for the kids which was nice. The fridge had soda, beer and water, and it was a great place to keep the kids left over room service and my daughter's milk, which we would get from room service. Room service was.. o.k... It was good for the kids when we wanted to feed them before dropping them off at the kids club and heading to dinner our selves. But they defiantly need more options. The kid’s pizza i tasted from the kids was o.k. and the bread pudding was good. We did not like the brownie or Cheesecake but our friends did like the cheesecake... They were also good about bringing the milk for my daughter, a few jars of gerbber food and cereal boxes we would order for the kids to snack on throughout the day.

After walking the grounds though the room area instead of the golf cart road, the resort seem much nicer and more of a resort than a condominium complex. The pools are very nice as are the pool bars. But none of the rooms are near the water and therefore none are ocean view. Even the room closest to the beach/main pool is about a 2 min walk. But after the first day I got used the idea and if didn't bother me much.

The mail pool is really great. At first glance it looks kind of small compared to the pictures, but it's a nice size and swim up bar along with their staff is great. We had a great time their and my husband really did too. He made lots of friends and they would play water polo and just throw the ball around while in there. It's great to sit and relax near the edge and watch the waves on the beach or to get some sun. The beach was also nice, but not great. We were able to get in right in front of the resort where there was a little area of nice clear water, but there are still plenty of rocks and lots of sea weed. The also play volley ball and soccer on the beach, which again my husband really enjoyed. They guys who are in charge of the pool and beach activities are really nice and do a great job of making sure everyone has fun. They also set up pool games like water basketball for the older kids and teen kids so they don't feel left out as well. Only thing I suggest is that they get some more songs added to their iPod. The selection was nice but after a week of the same playlist, I don't want to hear another Aerosmith song for a while.

The restaurants: There are only three restaurants. Flavors (buffet) serves breakfast and Dinner, Sea Olive Served Lunch and Dinner and Tsuki (Asian) Served Dinner. Since we were there a week we were able to eat at each a few times each which did get boring but they are working on putting in two more restaurants; and Italian one and an argentine steakhouse. Flavors was great for breakfast, nice selections of meats, fruits and pastries as well as eggs to order. Can't go wrong. We also tried it out for dinner twice. They change the menu here every night (the only of the 3 that does) First night was Caribbean and we didn't really like it, but we went back on Mediterranean night and the food was much better. Lots of seafood options and fish sticks for the kids and they also had a fajitas stations which was very good. Sea olive was very hit or miss. Service was always horrible. Not because of the waiters, they were great, very nice and attentive, but it just took forever and it seemed like they always got our order wrong or forgot to bring something out that we order and we would have our main dish before our appetizer and so on. Me and my husband went one night without the other couple and actually had both great service and food (that's the Flavors) but when we returned the second night with our friends they experienced the same horrible service we had experienced for lunch on the first day and so on. However, they do have a different menu for lunch and dinner. I recommended you try the fig and goat cheese salad at lunch, it is very good (but not a main course) end with the almond cake with a side of coconut ice-cream. The lamb shack at dinner was really good as well, and the deserts at dinner are much better than at lunch. The apple cake and chocolate cake are good. The crème Brule is hit or miss not what you are use to eating and the tiramisu is just grouse.Tsuki was very good for appetizer and desert. The sushi, pot stickers, and their version of friend wontons are very very good. None of us really loved are main dishes but they weren't bad. The desert is the best! Try them all. The restaurant is very small and gets busy so there was a wait most nights. The first night, our waiter was great and he brought us out a sampler of all of their appetizers, which was awesome because this way when you go back you know what to order. We had lunch at Lizards often and once at Palms. It was great every time! Everything on the menu there was awesome. They bring you chips with pico and guacamole, they have an awesome ceviche and the nachos are really good too. The kids loved the pizza and the sandwiches were really good as well. Palms has great shrimp quesadillas and a few other options but they more or less have the same menu, but the ceviche is only at lizards, so I went there and they were able to bring me the shrimp quesadillas from the other since they are in close proximity to each other. The service at these two is also great! Some of the group ate at the bbq place once; they serve mainly burgers, hotdogs and grilled chicken or turkey. Good for a quick bite or for the kids if they are hungry and you don't want to wait for food. Senses was not available at all. They are fixing or rebuilding the hut where they serve the food, so for now your dinner would be served along side everyone else at sea olive. So it's not worth the extra money at all! Maybe once they finish the outside up again, but even then, make sure you wear plenty of bug repellent cause the mosquitoes are everywhere.

The Sky Lounge and Shows were actually very good. As mentioned in another review, the Michael Jackson Show, Magic Show, Circus and Fire Show are all very good. We missed a few of them because of the slow service at sea olive, but the one we did watch were very good. The only thing we were bummed about was that they don’t allow kids in there after 10:30, so we weren’t to hang out after the show and that was the only bar that was open. So we would sit outside while the guys went upstairs to the empty sky lounge to get us drinks. I think they should at least let the kids site outside on the terrace so if you do want to have a drink and listen to music you can. At Sensatori, they have the bar closed off and the lounge open with some chairs and tables. So families can still sit outside and enjoy the music and a drink while those without kids can enjoy the dance floor and the bar.

The kids clubs was awesome! They have their own building with little individual rooms to play. The my gym which they do offer classes for or free play, is an extra charge of $5 each session. All our kids loved to play in there. They never made it to the classes but they were able to free play in there almost everyday since we had a coupon for 11 free classes. The ladies were great, and they had plenty of actives planned for the kids. The first knight they had a movie on the beach with a fire and some marshmallows and cookies for them. They had a water balloon fight at the main pool as well as a lot of other things inside and out of the kid’s club facility. They would take them to the beach to play on the sand, to the main pool and also up to the sky bar from (7-9) for dance parties and other activities which were great while we were having dinner downstairs. My daughter wasn't old enough to stay on her own but you can pay $15 an hour for nanny services. We did use the service on our last night while we enjoyed the spa. All the kids really enjoyed and my daughter this morning said she didn't want to go to daycare she wanted me to take her to the kids club.

The spa was very very nice inside. They offer a locker room with hot and cold baths, sauna, steam room, and hydro showers which were very cool. It’s really really nice inside! We had a couples massage and they were great as well! They also offer massages on the beach, but they do not have a beach tower (papala) like the sensatori or the other resorts do for your massage, but they are working on getting permits for one, so I do not recommend it, until they do. It’s just not private at all and one couple was even getting it done while they were having the kids movie night on the beach. Not very romantic if you ask me. So stick to the spa inside for now. You won't regret it.

On another note, my son got hurt while trying to dunk a basketball in the pool. He jumped to close to the edge and split open his chin. The hotel was great about making sure he was o.k. The called the life guard right away who cleaned his wound, and once he assessed it, he recommended he see a doctor because he was sure he needed stitches. The resort took charge and was able to call a doctor they came to us! The doctor arrived within 15min and was great. She was able to further treat the wound and applied what I think was regular crazy glue (but I’m sure it was whatever the doctor's use) to seal the wound without the need stitches. She had great bedside manners and was very patient. Of course this was all a separate charge and you have to pay cash, but it was no where near as much as you would think. But make sure you clear up the cost issue before hand. When they called they told us the charge was one price and then she charged us twice that amount. She later explained one was a consultation charge and the other charge was for the treatment provided (applying the crazy glue) but she did honor the consultation price we were quoted by the hotel when we mentioned the discrepancy. This was very convenient and we were so glad the resort offered this service because i could not imagine having to call a taxi to find a hospital while in Mexico!

So I think I've covered just about everything, but if I did miss something please inbox and I will be more than happy to answer any questions.

Would I recommended this hotel, yes, if you are really set on having a condo type setting and like the smaller type resorts. If you have not been to sensatori, I say go there first, their kids club is bigger and they have a little water park feature which fives does not offer. They also have more food choices and are a lot closer to the beach. No golf carts needed. Azul beach I also heard is beautiful after the remodel, but again they have limited food choices, so I would not go there for a weeks stay. Maybe four days tops. If your a couple traveling alone, try the adults only resort like Casitas, they are awesome and very romantic, lots of food choices and great spa as well, but the beach is not good at all.

Room Tip: request section 8 or 14, its closest to the main pool area, kids club, and also right in front of the swim up bar connected to Lizards
  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank MiamiMama_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews