Had an amazing time with Joseph and Oliver. Arranged a last minute tour for our family of five (ages 9-13) to Coba and Tulum. Van was clean, comfortable, and well-stocked with beers for the adults and drinks/snacks for the kids. Biking through the forest through huge puddles on the way to the Coba ruins was an experience the kids (and we) will not soon forget. Staff was very friendly, informative, and English-speaking. Trip was fairly priced. Was hoping to hit up a cenote, but we ran out of time. Would definitely use this tour company again.
We appreciate your feedback and are pleased to exceed your expectations on the service you received from Oliver and Joseph in the Private tour to Tulum Coba.
We strive to offer each of our clients an excellent time on their vacation. We have passed along your message to them and they were very happy to know that their hard work is appreciated.
We hope to have you as one of our valued clients again.
My family and I contacted TURISMO CHANNEL to organize a private tour and it was the best experience we have lived, its prices and attention are not comparable with any other. We are very grateful for the professionalism of Vanessa and Oliver.
On behalf of all our team, our staff is happy and we appreciate your comment, this motivates us to move forward, giving unique experiences to our customers, it is a pleasure that you have been happy with our services, we hope you come back soon for another experience with Turismo Channel.
My family (myself, husband, son 22 and his girlfriend) had a wonderful day trip with Oliver. He was punctual, knowledgeable and friendly. We felt very comfortable with him. We had the van and whole day with just the four of us. No waiting on other people or having to pick others up. He showed us the best of all spots. We even got to swim with sea turtles!!! At the end of the day, he took us to this great Cafe on the beach. Food was good and view was phenomenal. I would highly recommend booking a trip or two with this company.
Dear customer
Thank you for choosing to travel with Turismo Channel, your comment is important for us, it is a pleasure that you have been happy with our personalized tour,
Looking forward to accommodate you again, and having great experiences with Turismo Channel.
Vanessa went out of her way to walk me through all of the tours they offer, and gave personal recommendations because she has been on all of the tours. She provided great videos to help me decide which tours to attend. She helped me plan my stay, and sent me text messages to recommend what to wear, remind me of pickup locations, and answer questions about the itinerary. I thought all of the tours were high quality and met the description. Vanessa and Oliver treat this not as a business, but as a passion.
Dear Rachel
On behalf of Turismo Channel we would like to thank you for taking the time to write your comments about the service that you received from Vanessa and Oliver Customer satisfaction is important to us, and your comments help and encourage us to be better at what we do.
We would like to see you again having fun with us and creating great experiences. once again Thank you very much for your lovely support
I have booked two trips (at one go) without doing too much research and they charged me double the price as every other tour office in the playa del carmen. They try to convince you that the cenotes they offer are better options so you miss the more expensive and worth to see ones. They promised guide in English but I ended up in a Spanish group. Completely disorganised wasting 3 hours for logistics and the actual tour was 3-4 hours from the total 10. Do your research, most operators use the same office easy tours and they get a commission, so there is no point paying double for their expensive commission.
Dear Mr. Kostarasae
Please, accept our most sincere apologies for the experience that you had on your tour.
Turismo Channel prides itself on providing high standards of service to each of our guests, therefore we take your comment very seriously.
We would like to clarify, you were not charged double the price on your tour, it was a terrible misunderstanding on behalf of Easy Tour (our outsource operator). Unfortunately there was a lack on their logistics that day. You should not have been in the Spanish group, that was not the tour we sold you.
If you come back to Playa del Carmen in the Future, we want to compensate you with a private tour, operated directly with TURISMO CHANNEL, as our goal is to exceed our clients expactations .
