My husband and I just returned from our 8th trip to Playa Del Carmen. We always have eaten at Media Luna and enjoyed the atmosphere, food and service This time we thought we were going to have the same experience. but were shocked with the terrible service we received from our waiter. He was very rude and hardly acknowleged our presence at the table. When we presented our coupon for one free maragrita and my husband had ordered a glass of wine, he got angry and said the coupon is NOT good for wine orders; only for a maragrita. We explained we knew that and that I was going to be the one to order the maragrita. Well he brings the wine and completely forgot my order.
When our food came, he slams dowen our plates without saying nothing and leaves. Never came back to see if everything was ok and if we needed more drinks, water etc. After several attempts to get our check, he slams down our bill and leaves the table.
I am emailing the company and explaining what happened. We use to rave about Media Luna but never again will we give them our money. In my book, service comes first before the food.
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